お手軽に合格させる 最新Genesys GCX-SCR問題集には62問があります
最新のGCX-SCR学習ガイド2025年最新の- 提供するのはテストエンジンとPDF
Genesys GCX-SCR 認定試験の出題範囲：
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質問 # 37
Select the default page name which the editor automatically adds when you create a new script.
- A. Home Page
- B. Script Page
- C. Start Page
正解：C
解説：
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.
質問 # 38
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.
- A. False
- B. True
正解：B
解説：
You can indeed combine Genesys Cloud CX Voice with BYOC Cloud to leverage the benefits of both cloud telephony connection options. Genesys Cloud CX Voice provides a fully managed telephony service, while BYOC (Bring Your Own Carrier) Cloud allows you to use your own telephony provider. Combining these options can give your organization flexibility, allowing you to maintain existing carrier relationships while benefiting from the scalability and management features of Genesys Cloud CX.
質問 # 39
HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
- A. False
- B. True
正解：A
解説：
HTML, JavaScript, or CSS knowledge is not a prerequisite for configuring Genesys Cloud CX Scripts. The scripting interface in Genesys Cloud CX is designed to be user-friendly, allowing users to create and configure scripts using a visual editor without needing to know web development languages like HTML, JavaScript, or CSS. The platform abstracts these complexities, making it accessible to users with varying technical backgrounds.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 40
Which dialing mode dials multiple contacts once an agent becomes available?
- A. Power
- B. Progressive
- C. Predictive
- D. Agentless
正解：C
解説：
The Predictive dialing mode in Genesys Cloud CX is designed to dial multiple contacts at once before an agent becomes available. This mode predicts when an agent will become available and starts dialing in advance to maximize agent talk time and minimize idle time. By calling multiple contacts simultaneously, it ensures that an agent is almost always engaged, improving campaign efficiency and throughput.
This dialing mode is particularly effective in large-scale outbound campaigns where maximizing contact rates and minimizing downtime is critical.
質問 # 41
Which of the following best defines the ACD evaluation method Best Available Skills?
- A. Matches the interaction to the first available agent who has all of the requested skills.
- B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
- C. Looks for the first available agent and ignores any skill requirements.
正解：A
質問 # 42
Every script page has a horizontal stack container placed in it by default.
- A. False
- B. True
正解：A
解説：
In Genesys Cloud CX, every script page does not have a horizontal stack container placed in it by default.
While horizontal stack containers are available and can be added to organize content horizontally, they are not automatically included on every script page. The default setup for a new page is typically empty, allowing the script designer to add components and containers as needed.
質問 # 43
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.
- A. {{Outbound.First Name}}
- B. Outbound.First Name
- C. {(Outbound.First Name)}
- D. ((Outbound.First Name))
正解：A
解説：
In Genesys Cloud CX, when creating custom scripts, the correct syntax to display dynamic data, such as a customer's first name, involves using double curly braces {{ }}. This syntax is used to reference data variables within the script.
* {{Outbound.First Name}}: This syntax correctly refers to the "First Name" attribute from the Outbound object in the script. When the script is run, this placeholder will dynamically display the customer's first name based on the data provided in the Outbound Campaign.
Using the correct syntax is crucial for ensuring that the data is pulled correctly and displayed as intended in the script.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 44
You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.
- A. Create a header section individually for all the pages.
- B. Use the Export-Import feature.
- C. Create a component template for the header section and use it in subsequent pages.
- D. Use the script template to duplicate header sections.
正解：C
解説：
The most efficient way to create multiple pages in a script that share a common header section is to create a component template for the header. This template can then be reused on each page, ensuring consistency and saving time. By using a component template, you only need to design the header once and can easily apply it across all pages. This approach also makes updates easier, as changes to the header template will automatically reflect on all pages using that template.
Creating individual headers for each page or duplicating them using a script template would be less efficient and prone to inconsistencies.
質問 # 45
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?
- A. Consult Transfer
- B. Blind Transfer
- C. Invoke Secureflow
- D. Schedule Callback
正解：A
解説：
The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.
質問 # 46
Which components are bound together to add a scheduled callback option to your script?
- A. Contact List form and Button
- B. Text and Button
- C. Date/Time and Input
- D. Date/Time Input and Button
正解：D
解説：
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.
質問 # 47
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?
- A. Architect
- B. Scheduling
- C. Emergency Groups
- D. Automatic Call Distribution
正解：D
解説：
Automatic Call Distribution (ACD) is the system within Genesys Cloud CX responsible for routing interactions (calls, messages, etc.) based on an algorithm that determines the best available agent for the interaction. ACD takes into account factors such as agent availability, skill sets, and proficiency ratings to ensure that interactions are handled by the most qualified agents, thereby optimizing customer service and efficiency.
ACD is a key component in contact centers, ensuring that customer interactions are managed effectively and that resources are used optimally.
質問 # 48
Select the correct tab to add multiple pages to your script.
- A. 0
- B. 1
- C. 2
- D. 3
正解：B
解説：
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 49
Where are Genesys Cloud CX call recordings stored by default?
- A. Microsoft Azure Cloud
- B. Google Cloud Platform
- C. On-premises servers
- D. AWS Cloud
正解：D
解説：
Genesys Cloud CX stores call recordings by default on AWS Cloud. AWS (Amazon Web Services) is the cloud service provider used by Genesys Cloud CX for its infrastructure, which includes the storage of call recordings. This cloud-based storage ensures scalability, reliability, and accessibility of call recordings, supporting various compliance and data retention needs.
This setup provides the benefits of cloud storage, including high availability, security, and easy access to recordings from anywhere.
質問 # 50
Which of the following best defines the ACD evaluation method Best Available Skills?
- A. Matches the interaction to the first available agent who has all of the requested skills.
- B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
- C. Looks for the first available agent and ignores any skill requirements.
正解：A
解説：
The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.
This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.
質問 # 51
Once you set the page name in the script, you cannot change it later.
- A. False
- B. True
正解：A
解説：
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 52
Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.
- A. Callback
- B. Data Actions
- C. Outbound
- D. UUI
正解：D
解説：
UUI (User-to-User Information) is the script property used for exchanging or passing data from one application to another that is unrelated to the call itself. UUI data is often used in scenarios where information needs to be transferred alongside a call but is not directly related to the telephony functions, such as passing customer data between different systems within an organization.
This capability is essential for integrating various systems and ensuring that relevant data accompanies interactions throughout different touchpoints.
質問 # 53
Select the default page name which the editor automatically adds when you create a new script.
- A. Home Page
- B. Script Page
- C. Start Page
正解：C
解説：
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.
質問 # 54
Which architectural approach is used to develop a single application as a suite of small services?
- A. Microservices Architecture
- B. Single Core Architecture
- C. Monolithic Architecture
- D. Genesys Cloud CX Salesforce Architecture
正解：A
解説：
The Microservices Architecture is the architectural approach used to develop a single application as a suite of small, independently deployable services. Each service in a microservices architecture typically runs a unique process and communicates through a well-defined, lightweight mechanism, often an HTTP-based API.
This approach contrasts with a monolithic architecture, where the application is developed as a single, unified unit. Microservices allow for greater flexibility, scalability, and resilience, as each service can be developed, deployed, and scaled independently.
References:
* Genesys Cloud CX Architecture Documentation.
質問 # 55
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?
- A. Hello (Outbound.RrstName
- B. Hello {{Outbound.OrstName}}
- C. Hello [Outbound.EirstName]
- D. Hello {Outbound.EirstName>
正解：B
解説：
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.
質問 # 56
When should you consider using custom templates in the Genesys Cloud script editor?
- A. To create multiple scripts with similar requirements.
- B. To enable advanced features within the script.
- C. To create a one-time script without reuse.
- D. To store visual elements like graphics.
正解：A
解説：
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
References:
* Genesys Cloud CX Scripting Templates Documentation.
質問 # 57
An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.
- A. Use the notes section to pass information about the interaction.
- B. Both A and B.
- C. Invoke 'Outbound Update Contact' action
- D. Update the customer details in the script.
正解：A
解説：
When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.
質問 # 58
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
- A. False
- B. True
正解：A
解説：
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.
質問 # 59
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