[2023年12月29日] PC-CIC-Coreテストエンジンお試しセット、PC-CIC-Core問題集PDF
最新のGenesys PC-CIC-CoreのPDFと問題集で（2023）無料試験問題解答
認定試験は、CICコアシステムを効果的に管理および維持するために必要なスキルと知識を個人が保証するように設計されています。これは、候補者が複雑な問題をトラブルシューティングし、特定のビジネス要件を満たすようにシステムを構成し、システムを効率的に管理する能力を実証する必要がある厳格な試験です。この認定は、候補者の分野での専門知識を明確に示しており、CICコアシステムを使用するあらゆる組織にとって貴重な資産となっています。
認定プログラムは、コンタクトセンターテクノロジーの基礎、Genesys Pureconnectプラットフォームのアーキテクチャとコンポーネント、Pureconnectソリューションの構成と展開、および発生する可能性のある問題の監視とトラブルシューティングなど、幅広いトピックをカバーしています。このプログラムを通じて、ITの専門家は、コンタクトセンターテクノロジーを管理し、優れた顧客体験を提供する方法を深く理解します。
質問 # 33
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)
- A. Use the Help menu in the Interaction Administrator interface
- B. Use the link from Start>Programs>Interactive Intelligence
- C. From the Interaction Client, select Help>interaction Administrator.
- D. Select the help manual on the product pages of the Interactive Intelligence website.
- E. Press F1 from any one of the property pages in Interaction Administrator.
正解：A、B、E
質問 # 34
You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.
What operation would you use to provide this functionality?
- A. Email Callback
- B. Email Transfer
- C. Set Routing Options
- D. Build Reply
正解：D
質問 # 35 
Given no additional configuration settings, what statement is true regarding this workgroup?
- A. Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.
- B. This is a logical workgroup.
- C. This workgroup is not functional because no extension is assigned.
- D. Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
正解：A
質問 # 36
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?
- A. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.
- B. Take a trip to Minneapolis and configure Matt's Interaction Client.
- C. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
- D. Create a new Client Configuration template specifically for Matt and assign it to him.
正解：C
質問 # 37
If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
- A. An agent could receive up to 3 chats at once.
- B. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
- C. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.
- D. An agent could receive up to 2 chats at once.
正解：D
質問 # 38
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)
- A. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
- B. Disconnect the remote access cable.
- C. Force new users to change their password the first time they log in
- D. Require that passwords be at least 4 digits long.
- E. Randomly generate initial passwords for new users
正解：A、C、E
質問 # 39
Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.
What types of phone calls can she make?
- A. Intercom, Emergency, and Local
- B. Intercom, Emergency, Local, Long Distance, and International
- C. Long Distance
- D. Intercom, Emergency, Local, and Long Distance
正解：D
質問 # 40
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?
- A. From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
- B. From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
- C. All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
- D. Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
正解：A
質問 # 41
You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?
- A. Under Dial Plan in the Phone Number configuration.
- B. Under Access Control on the Security tab for the Default User.
- C. Under Security Rights on the Security tab for the Default User.
- D. Under Administrator Access on the Security tab for the Default User.
- E. Under Manage Classifications in the Phone Number configuration.
正解：B
質問 # 42
What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?
- A. Master Administrator
- B. Access Control
- C. Security Rights
- D. Administrator Access
正解：B
質問 # 43
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
- A. The Managed IP Phones Assistant in the Stations container
- B. The Stations Assistant in the Managed IP Phones container
- C. The Managed IP Phones Assistant in the Managed IP Phones container
- D. The Station Assistant in the Stations container
正解：A
質問 # 44
Under what circumstances is it useful to create a Client Button?
- A. When you have created a unique interface using an API and want to add a custom Pickup button to it.
- B. To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.
- C. You want your customers to be able to phone you by pressing a custom button on a web page.
- D. When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.
正解：B
質問 # 45
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?
- A. IC Business Manager
- B. System Manager
- C. Event Viewer
- D. Interaction Administrator
正解：A
質問 # 46
What statement is true regarding this user?
- A. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
- B. The user cannot receive emails because his default workstation is not defined.
- C. The user will not be active until the default workstation is defined.
- D. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
正解：B
質問 # 47
You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?
- A. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
- B. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.
- C. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.
- D. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
正解：A
質問 # 48
What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?
- A. Interaction Attendant
- B. Interaction Administrator
- C. Interaction Designer
- D. Setup Assistant
正解：B
質問 # 49
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?
- A. The system will use the default client configuration for the supervisors.
- B. The supervisors will not be assigned any client configuration template if they invent more than one.
- C. The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.
- D. The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.
正解：D
質問 # 50
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
- A. My Status field
- B. Directory control toolbar
- C. Call control toolbar
- D. Menu bar
正解：C
質問 # 51
What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?
- A. Security Rights
- B. Master Administrator
- C. Access Control
- D. Administrator Access
正解：A
質問 # 52
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PC-CIC-Core無料試験学習ガイド！（更新された62問あります)：https://drive.google.com/open?id=1s5VGkgPEncY2W6D2KrLB-kDTtFLB_HpZ