[2023年12月]更新のGenesys PC-CIC-Core試験基本問題には解答が付きます
2023年最新の実際に出るGenesys PC-CIC-Core試験問題集と解答
質問 # 13
Your company has 12 Support interns starting work next Monday. Their network accounts, and mailboxes have been created and a distribution list called "Support Interns" has been created for this group.
What Interaction Administrator tool allows you to easily import users from a distribution list?
- A. The Add Users Assistant
- B. The User Worksheet
- C. The CIC Distribution List Assistant
- D. The Messaging Import Assistant
正解：A
質問 # 14
Match the Interaction Attendant element with the best description.
正解：
解説：
質問 # 15
When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.
What queue operation would you use to configure this functionality?
- A. Queue transfer
- B. Queue repeat
- C. Queue menu
- D. Queue audio
正解：C
質問 # 16
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)
- A. Use the link from Start>Programs>Interactive Intelligence
- B. Press F1 from any one of the property pages in Interaction Administrator.
- C. From the Interaction Client, select Help>interaction Administrator.
- D. Use the Help menu in the Interaction Administrator interface
- E. Select the help manual on the product pages of the Interactive Intelligence website.
正解：A、B、D
質問 # 17
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
- A. The Station Assistant in the Stations container
- B. The Managed IP Phones Assistant in the Managed IP Phones container
- C. The Stations Assistant in the Managed IP Phones container
- D. The Managed IP Phones Assistant in the Stations container
正解：D
質問 # 18
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue audio
- B. Queue parameters
- C. Queue repeat
- D. Queue menu
正解：A
質問 # 19
If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
- A. An agent could receive up to 3 chats at once.
- B. An agent could receive up to 2 chats at once.
- C. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
- D. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.
正解：B
質問 # 20
You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?
- A. Under Administrator Access on the Security tab for the Default User.
- B. Under Dial Plan in the Phone Number configuration.
- C. Under Security Rights on the Security tab for the Default User.
- D. Under Access Control on the Security tab for the Default User.
- E. Under Manage Classifications in the Phone Number configuration.
正解：D
質問 # 21
What is a View in Interaction Center Business Manager?
- A. Views provide a way to manipulate the configuration of agents and workgroups.
- B. Views contain the system and custom workspaces.
- C. Views are only used to set alerts within Interaction Center Business Manager.
- D. Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
正解：D
質問 # 22
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?
- A. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
- B. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
- C. Have each agent copy and paste their initial chat message into a text file so they can access it again later.
- D. Create text messages and send them to each agent so they can copy and paste them when needed.
正解：A
質問 # 23 
Given no additional configuration settings, what statement is true regarding this workgroup?
- A. This workgroup is not functional because no extension is assigned.
- B. This is a logical workgroup.
- C. Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
- D. Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.
正解：D
質問 # 24
What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?
- A. Interaction Attendant
- B. Interaction Administrator
- C. Interaction Designer
- D. Setup Assistant
正解：B
質問 # 25
Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.
What rights will Bruce receive as a result?
- A. All rights to settings on the Security Rights page.
- B. All rights to Access Control
- C. All rights to the CIC system.
- D. All rights to Interaction Administrator.
正解：B
質問 # 26
You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
How would you assign the business hours to the default schedule?
- A. Select the Weekday schedule tab and configure the hours there.
- B. You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.
- C. Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.
- D. Select the Daily schedule tab and configure the hours there.
正解：B
質問 # 27
What statement is true regarding this user?
- A. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
- B. The user cannot receive emails because his default workstation is not defined.
- C. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
- D. The user will not be active until the default workstation is defined.
正解：B
質問 # 28
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?
- A. IC Business Manager
- B. Event Viewer
- C. Interaction Administrator
- D. System Manager
正解：A
質問 # 29
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
- A. People
- B. Sites
- C. Server
- D. System
- E. Interaction Processor
正解：A、C、D
質問 # 30
Match the Interaction Attendant call flow type with the correct definition.
正解：
解説：
質問 # 31
Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
- A. Manually create each phone in the Managed IP Phones container.
- B. Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.
- C. Manually create all of the phones in the Stations container.
- D. Use the import wizard in the Stations container to import the phones from a .csv list.
正解：B
質問 # 32
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合格保証付きのPureConnect: Interaction Center Core Engineer PC-CIC-Core試験問題集：https://jp.fast2test.com/PC-CIC-Core-premium-file.html
PC-CIC-Core練習テストエンジンで今すぐ使おう62試験問題：https://drive.google.com/open?id=1s5VGkgPEncY2W6D2KrLB-kDTtFLB_HpZ