[2023年07月] ベストな問題集を使おう PureConnect: Interaction Center Core Engineer PC-CIC-Core 専門試験問題 [Q15-Q38]

[2023年07月] ベストな問題集を使おうPureConnect: Interaction Center Core Engineer PC-CIC-Core専門試験問題

100%の合格率を試そう！更新されたのはPC-CIC-Core試験問題 [2023]

Genesys PC-CIC-Core認定試験は、アーキテクチャ、インストール、設定、管理、およびトラブルシューティングなど、PureConnectプラットフォームに関連するさまざまなトピックをカバーしています。この試験は、コンタクトセンター環境でよく遭遇するさまざまなシナリオや問題を処理できるかどうかを評価するために設計されています。また、CRM、ワークフォースマネジメント、レポートツールなど、他のシステムとPureConnectプラットフォームを統合するためのトピックもカバーしています。

Genesys PC-CIC-Core（PureConnect：CIC Core認定）試験は、Genesys PureConnectプラットフォームの知識と専門知識を証明したいプロフェッショナル向けに設計されています。この認定試験は、コンタクトセンターの管理と管理、および顧客体験ソリューションの設計と実装を担当する個人に最適です。PC-CIC-Core認定は、コールルーティング、レポート作成、および他のシステムとの統合を含むPureConnectプラットフォームの展開と維持に必要なスキルを検証します。

質問 # 15
What is a View in Interaction Center Business Manager?

A. Views are only used to set alerts within Interaction Center Business Manager.
B. Views contain the system and custom workspaces.
C. Views provide a way to manipulate the configuration of agents and workgroups.
D. Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

正解：D

質問 # 16
You have a group of remote agents who all require the same set of user permissions within IC.
In the image below, what is the recommended container for configuring user rights for the remote agents.

A. Users
B. Lines
C. Workgroups
D. System Parameters
E. Skills
F. Default User
G. Roles
H. Groups
I. Schedules
J. User

正解：F

質問 # 17
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)

A. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
B. Force new users to change their password the first time they log in
C. Disconnect the remote access cable.
D. Require that passwords be at least 4 digits long.
E. Randomly generate initial passwords for new users

正解：A、B、E

質問 # 18
You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.
How would you assign the main number to the default profile?

A. You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.
B. Assign the main number in the Incoming Call Selection area of the Default Profile property window.
C. Check "Use this profile to process incoming calls with any of the following ANI values", then enter the number into the text box.
D. Check "Use this profile to process incoming calls with any of the following DNIS values", then enter the number into the text box.

正解：A

質問 # 19
You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?

A. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
B. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
C. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.
D. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

正解：A

質問 # 20
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

A. Call control toolbar
B. Directory control toolbar
C. Menu bar
D. My Status field

正解：A

質問 # 21
What queue type requires handler customization to configure and finalize ACD processing?

A. Group Ring
B. Logical Workgroup
C. Custom
D. Functional Workgroup

正解：C

質問 # 22
Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.

What rights will Bruce receive as a result?

A. All rights to Access Control
B. All rights to Interaction Administrator.
C. All rights to the CIC system.
D. All rights to settings on the Security Rights page.

正解：A

質問 # 23

There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?

A. New Year's Day schedule
B. Work Week schedule
C. Default Schedule
D. Month End schedule
E. After Hours schedule

正解：C

質問 # 24
Your company has 12 Support interns starting work next Monday. Their network accounts, and mailboxes have been created and a distribution list called "Support Interns" has been created for this group.
What Interaction Administrator tool allows you to easily import users from a distribution list?

A. The Messaging Import Assistant
B. The User Worksheet
C. The CIC Distribution List Assistant
D. The Add Users Assistant

正解：D

質問 # 25
Why are user objects necessary in an Interaction Center system? (Choose three.)

A. Interaction Center user objects provide access to network resources.
B. Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.
C. Interaction Center user objects can provide security settings.
D. Interaction Center user objects can automatically expire after a set period of time for temporary employees
E. Interaction Center user objects provide login security for the Interaction Client and remote access functions.

正解：B、C、E

質問 # 26
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?

A. Make sure that there is a password policy for all network accounts that follows the company policy.
B. Send an email outlining the company policy, directing users to follow the policy.
C. Select the "secure passwords" option from the Access Control menu.
D. Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

正解：A

質問 # 27
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?

A. Continue to update the phones manually. This is the most efficient process for completing this task.
B. There is no way to update the firmware on IP phones.
C. Use the Stations Assistant to update the firmware on the phones.
D. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

正解：C

質問 # 28
You are configuring an email schedule in Interaction Attendant.
How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?

A. Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.
B. Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.
C. Select the mailbox in the Default Schedule for the selected E-mail Profile.
D. Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.

正解：B

質問 # 29
You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?

A. Default Workgroup
B. Default Station
C. Default Role
D. Default User

正解：D

質問 # 30
When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.
What queue operation would you use to configure this functionality?

A. Queue repeat
B. Queue transfer
C. Queue menu
D. Queue audio

正解：C

質問 # 31
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

A. People
B. Sites
C. Server
D. Interaction Processor
E. System

正解：A、C、E

質問 # 32
All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

A. A Call Information window appears.
B. Your telephone rings.
C. Your computer plays a .wav file through the speakers.
D. You receive a text message.
E. The Interaction .NET Client receives focus.

正解：E

質問 # 33
What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

A. Interaction Reporter
B. Interaction Center Business Manager
C. Interaction Administrator
D. Interaction Attendant

正解：B

質問 # 34
You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?

A. Menu Transfer
B. Group Transfer
C. External Transfer
D. Agent Transfer

正解：B

質問 # 35
Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.
What types of phone calls can she make?

A. Intercom, Emergency, Local, and Long Distance
B. Intercom, Emergency, Local, Long Distance, and International
C. Long Distance
D. Intercom, Emergency, and Local

正解：A

質問 # 36
You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?

A. Group Ring
B. Round-robin
C. ACD
D. Custom
E. Sequential

正解：C

質問 # 37
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?