2023年11月 Salesforce Salesforce-Maps-Professional実際の問題とブレーン問題集
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質問 # 19
Which three configurations must each User assigned to a Maps Advanced Visit Plan complete before routes can be generated?
- A. Set the start & end locations
- B. Set the desired buffer time between visits
- C. Indicate working days
- D. Indicate working hours
- E. Set the desired maximum visits per day
正解：A、C、D
解説：
Explanation
there are three configurations that each user assigned to a Maps Advanced Visit Plan must complete before routes can be generated. One is to indicate working hours4. Another is to set the start and end locations4. The third is to indicate working days
質問 # 20
What are two considerations a Salesforce admin should keep in mind when setting up the OAuth user in order to establish a secure connection with the Salesforce Maps Routing Engine?
- A. The user has been assigned to the OAuth user' profile
- B. The OAuth user was assigned to an active visit plan
- C. The OAuth User has been assigned the 'Maps Admin' Permission Set
- D. The OAuth User has been assigned to a role which is above the Maps Advanced end users in the Salesforce Role D Hierarchy
正解：C、D
解説：
Explanation
These are two considerations that a Salesforce admin should keep in mind when setting up the OAuth user in order to establish a secure connection with the Salesforce Maps Routing Engine. An OAuth user is required to perform optimizations for routes in Advanced Routing4. The OAuth user should have the following permissions and roles6:
The OAuth user should have the Salesforce Maps Advanced Permission Set License assigned.
The OAuth user should have the Maps Admin and SF Maps Advanced Permission Sets assigned.
The OAuth User has been assigned to a role that is above the Maps Advanced end-users in the Salesforce Role Hierarchy. The OAuth user does not need to be assigned to an active visit plan, as this is not relevant for setting up an OAuth user. The OAuth user does not need to be assigned to the 'OAuth user' profile, as this is not a valid profile in Salesforce.
質問 # 21
A client has a few key accounts that they do not want to change during optimization in Territory Planning.
What are two options a Consultant should recommend?
- A. Remove those accounts from focus
- B. Lock those units to the area
- C. Leverage a legend filter to remove those accounts
- D. Remove those accounts from the data set
正解：A、B
解説：
Explanation
Balance prioritizes equal distribution of the selected attribute across territories in your focus. This is the best option for ensuring revenue is distributed as evenly as possible across the entire sales team1.
References: Optimization in Salesforce Maps Territory Planning
Removing those accounts from focus or locking those units to the area are two options that a Consultant should recommend to prevent changes to key accounts during optimization in Territory Planning. Removing those accounts from focus means that they will not be included in the optimization process, while locking those units to the area means that they will not move during optimization, but the value of those units will be considered when creating balanced areas2. Leveraging a legend filter to remove those accounts or removing those accounts from the data set are not recommended options, as they will affect the accuracy and completeness of the data and the optimization results.
質問 # 22
Alpine Energy uses Maps Live Tracking to automatically track account visits by Sales Reps. What are two ways a Sales Manager can visualize the Accounts visited by their team on a specific day?
- A. Create a Salesforce report for Accounts with Maps Live Event Association records.
- B. Plot a Live Layer and generate tracking history
- C. Access the Maps Live Stop Associations page
- D. Create a Salesforce report based on Maps Live Events
正解：A、B
解説：
Explanation
According to the Salesforce Help article on Visualizing Live Asset Tracking History in Salesforce Maps1, one way to visualize the Accounts visited by a team on a specific day is to plot a Live Layer and generate tracking history. This will display the historical location and travel of the Asset, plus the locations of any Stop, Speeding, and Safety Events captured by the Asset's IoT Device for a desired date range1. Another way to visualize the Accounts visited by a team on a specific day is to create a Salesforce report for Accounts with Maps Live Event Association records2. This will show the Accounts that have been associated with Stop Events based on the configuration of Stop Associations in Salesforce Maps Live2.
質問 # 23
What two steps must an admin take to configure Live Stop Associations?
- A. Create a Data Layer that includes all records users will visit.
- B. Create a Shape Layer for each record that specifies the radius for associating a Stop event.
- C. Create a Marker Layer that includes all records users will visit.
- D. Create a Live Layer that includes all Users that will be utilizing Live Mobile Tracking
正解：B、C
解説：
Explanation
According to the Salesforce Help article on Configuring Stop Associations for Live Daily Summary Configurations in Salesforce Maps3, two steps that an admin must take to configure Live Stop Associations are: create a Marker Layer that includes all records users will visit, and create a Shape Layer for each record that specifies the radius for associating a Stop event3. The Marker Layer will help identify the records that are relevant for Stop Associations, and the Shape Layer will help define the distance around each Stop Event that will be used to determine which records will associate with the Stop Event3.
質問 # 24
A user wants to publish a newly optimized alignment to Salesforce Maps. When the Publish button is clicked, Salesforce Maps is not visible as an option. What would cause this?
- A. Users cannot publish to Maps unless the alignment is approved
- B. Salesforce Maps Auto Assignment must be enabled in order to see this publishing option
- C. A minimum of 10 territories is needed in order to publish to Maps
- D. The Publish to Salesforce Maps option is not turned on in the Publish options of the Maps configuration
正解：D
解説：
Explanation
The Publish to Salesforce Maps option is not turned on in the Publish options of the Maps configuration. This option allows users to publish their alignments to Salesforce Maps as Shape Layers and Auto Assignment rules. If this option is not enabled, users will not see Salesforce Maps as a publishing option in Territory Planning. This is explained in the Configure Options for Publishing Alignments document.
質問 # 25
Which two permission sets must an admin assign to sales rep to enable their location tracking?
- A. SF Maps Live Admin
- B. SF Maps Live Mobile Tracking
- C. SF Maps Admin
- D. SF Maps
正解：B、D
解説：
Explanation
The two permission sets that an admin must assign to a sales rep to enable their location tracking are SF Maps and SF Maps Live Mobile Tracking. These permission sets grant access to the Salesforce Maps app and the Salesforce Maps Live feature, which allow users to activate and deactivate live location tracking through their mobile device. The admin must also assign the corresponding permission set licenses and a Maps Permission Group with the Enable Live Mobile Tracking permission. This is explained in the Enable Live Location in the Maps App document.
質問 # 26
When using Salesforce Maps on a mobile device, a user changes the view of the map by zooming out to display a larger subset of accounts. Additional accounts do not display. What additional step is required for markers to display?
- A. Tap the refresh button located at the bottom of the map.
- B. Click on the settings icon (gear) and toggle auto reload on.
- C. Select the three vertical dots next to the marker layer, select edit and change the filter results.
- D. Restart the app and change the map view before plotting the marker layer.
正解：A
解説：
Explanation
The user should tap the refresh button located at the bottom of the map to display additional accounts. This button reloads the marker layer data based on the current map view and filters. This is useful when the user changes the map view by zooming in or out, or panning across the map. This is explained in the Interact with Salesforce Maps on Mobile document.
質問 # 27
The Sales Team would like to see all of their accounts identified on the map in Rank order based on Annual Revenue. What are two methods an admin should use to accomplish this request?
- A. Place Annual Revenue in the field named "Tooltip 1"
- B. On the Markers tab, choose the Assignment Type of "Dynamic, Order"
- C. From the Advanced Tab, choose "Order Icons"
- D. On the Filters tab, choose the Advanced option and pick Annual Revenue' from the Order By drop down.
正解：B、D
解説：
Explanation
To order the markers based on Annual Revenue, the admin can use two methods. One is to use the Assignment Type of "Dynamic, Order" on the Markers tab, which will assign different icons to the markers based on their rank order. The other is to use the Advanced option on the Filters tab, which will allow the admin to choose Annual Revenue from the Order By drop down and sort the markers in ascending or descending order. Both methods are explained in the Salesforce Maps Products document.
質問 # 28
How can an Admin enable Sales Reps to log a task on an account within the Map view from their mobile device?
- A. Enable "Task Creation" in appropriate Permission Group
- B. Update assigned Button Set to include "New Task"
- C. Enable "Task Creation" in Advanced Marker Settings
- D. Update Activity Settings to enable "Task Permissions"
正解：B
解説：
Explanation
According to the Salesforce Help document 1, to enable task creation on mobile devices, the admin needs to update the assigned button set to include the "New Task" button. This will allow the sales reps to log a task on an account within the map view from their mobile device.
質問 # 29
In which two ways can a rep update the hours they can be on the road when using Maps Advanced?
- A. Click on their settings from Maps Advanced Route and update their working hours.
- B. Update Maps Advanced Shared Visit Windows
- C. Change Maps Advanced Visit Windows for all their accounts.
- D. Click on a day within Maps Advanced Route and update the start and end times
正解：A、D
解説：
Explanation
there are two ways that a rep can update the hours they can be on the road when using Maps Advanced. One is to click on their settings from Maps Advanced Route and update their working hours4. The other is to click on a day within Maps Advanced Route and update the start and end times5. Therefore, the correct answers are C and D.
質問 # 30
An implementation partner is in the middle of a Salesforce Maps + Consumer Goods Cloud project and realizes a new requirement popped up that wasn't part of the initial solution design. The customer is persistent that this requirement needs to be in scope of the project. Which team member should manage this situation with the customer?
- A. Solution Architect
- B. Project Manager
- C. Customer Success Manager
- D. Lead Developer
正解：B
解説：
Explanation
The Project Manager should manage this situation with the customer. The Project Manager is responsible for overseeing the project scope, timeline, budget, and deliverables. They should communicate with the customer about the impact of the new requirement on the project and negotiate a mutually agreeable solution. They should also document any changes to the project scope and update the project plan accordingly. This is explained in the Salesforce Maps Implementation Methodology document.
質問 # 31
A territory designer needs to define territories for 25 newly hired reps and ensure revenue is distributed as evenly as possible across the entire sales team. Which optimization priority should be chosen when running an optimization in Territory Planning?
- A. Balance
- B. Continuity and Compactness
- C. Continuity and Revenue
- D. Compactness and Disruption
正解：A
解説：
Explanation
Balance prioritizes equal distribution of the selected attribute across territories in your focus. This is the best option for ensuring revenue is distributed as evenly as possible across the entire sales team1.
References: Optimization in Salesforce Maps Territory Planning
質問 # 32
In Territory Planning, the Sales Manager would like to choose individual accounts from the Map without selecting the underlying geographical container. What two steps should they take?
- A. From the Tools menubar, select the Arrow icon and pick the desired Account.
- B. From the Tools menubar, select the Gear icon and choose "Unit Mode
- C. From the Tools menubar, select the Gear icon and choose "Container Mode"
- D. Use the Filter options in the legend to find the account they want to select.
正解：A、B
解説：
Explanation
To choose individual accounts from the Map without selecting the underlying geographical container, the Sales Manager should use the Arrow icon and the Unit Mode in Territory Planning. The Arrow icon allows the user to select individual units (accounts) on the map1. The Unit Mode allows the user to view and edit units without affecting containers2. The Container Mode allows the user to view and edit containers without affecting units2. The Filter options in the legend allow the user to filter units or containers by attributes, but not to select them individually1.
質問 # 33
An administrator wants to ensure that a record is created for a custom object named "Appointments" while creating a new visit plan for Maps Advanced. What must the administrator do first to ensure the record is created?
- A. Select "Appointments" as the visit object for the visit completion criteria within the dataset
- B. Create a dataset with "Appointments" as the base object
- C. Configure "Appointments" in Routes and Schedule settings within Maps Configuration
- D. Ensure Allow Activities is enabled for the "Appointment" object
正解：C
解説：
Explanation
The administrator must configure "Appointments" in Routes and Schedule settings within Maps Configuration to ensure that a record is created for the custom object while creating a new visit plan for Maps Advanced.
This step allows the administrator to select a calendar object for output, which is the object that stores the visit records after route generation. The administrator can choose any standard or custom object that has a start date/time and end date/time field. This is explained in the Select a Calendar Object for Output document.
質問 # 34
A user plots a Marker Layer on a mobile device and notices a handful of missing markers compared to when the user plotted the same Marker Layer on desktop. What two reasons are most likely to cause this discrepancy?
- A. The maximum records to plot setting for mobile is considerably less compared to desktop
- B. The filters on the Layer have been changed
- C. Plot Visible Area is enabled
- D. The underlying Salesforce records have been deleted
正解：A、C
解説：
Explanation
According to the Trailhead module 2, there are two possible reasons for missing markers on mobile devices compared to desktop devices. One is that the maximum records to plot setting for mobile is considerably less compared to desktop, which means that only a subset of records will be plotted on the map. The other is that the plot visible area feature is enabled, which means that only the records that fall within the current map view will be plotted.
質問 # 35
A delivery agent needs to visit 124 customers in one workday but when they try to optimize the route they keep running into an error. What could be the cause of the error?
- A. The agent is using Pedestrian'' mode
- B. The route type is set as "Standard"
- C. The shift length is too short.
- D. The route type is set as Time-Based"
正解：C
解説：
Explanation
The shift length is too short. This could be the cause of the error when trying to optimize the route with 124 customers. The shift length is the maximum amount of time that a user can work in a day, and it is set in the visit plan settings. If the shift length is too short, it may not be possible to visit all the customers within the time limit, and the optimization may fail. To avoid this error, the administrator should increase the shift length or reduce the number of customers in the dataset. This is explained in the Specify Visit and Optimization Parameters document.
質問 # 36
A user has reported to their Admin that they do not have the option to enable Live Location from the Salesforce Maps mobile app settings page. What may be the problem?
- A. The user is not assigned to a Maps Permission Set with the Enable Live Mobile Tracking permission enabled
- B. The user is not assigned to a Maps Permission Group with the Enable Live Mobile Tracking permission enabled
- C. The user is operating outside of normal hours specified in their associated Maps Live Working Hours record
- D. A Maps Live loT Device record has not yet been created for the user's device
正解：B
解説：
Explanation
According to the Salesforce Help article on Enable Live Location in the Maps App3, one of the prerequisites for enabling live location tracking from the Salesforce Maps mobile app settings page is that the user must be assigned to a Maps Permission Group with the Enable Live Mobile Tracking permission enabled3. This permission allows users to activate and deactivate live location tracking through their mobile device3. If the user is not assigned to such a permission group, they will not have the option to enable live location in the app.
質問 # 37
When attempting to publish an alignment, several publish options are greyed out and inactive. What is the most likely causes of this?
- A. The alignment must be approved before it can be published.
- B. The user does not have the correct permission to publish
- C. The alignment must be optimized prior to publishing.
- D. The options that are greyed out are not installed in the Salesforce instance.
正解：B
解説：
Explanation
According to the Salesforce Help article on Configure Options for Publishing Alignments1, one of the possible causes of some publish options being greyed out and inactive is that the user does not have the correct permission to publish. The admin can configure the access level and approval requirement for each publish option in the Salesforce Maps package settings1. If the user is not assigned to a permission group or profile that has the access level to publish, they will not be able to use that option1.
質問 # 38
Universal Containers is looking to implement Salesforce Maps Advanced and Consumer Goods Cloud. How should Universal Containers design their process (in order) for Maps Adv solutions?
- A. Create Visit Plan, Assign users to Visit Plans, Run Optimization to create Visits, Users view Visits in Salesforce Maps or Retail Execution app
- B. Create Visit Plan, Optimize to create Visits, Users view Visits in Salesforce Maps or Retail Execution app
- C. Create Visits, Optimize to create Visit Plans, Run Optimization, Users access Visits in Salesforce Maps
- D. Create Visit Plan and Visits, Optimize Visits, Assign to users to view in Salesforce Maps
正解：A
解説：
Explanation
According to the Salesforce Help article on Creating Visit Plans5, this is the correct order of steps for designing a process for Maps Advanced solutions. A visit plan contains the input for reps' routes, such as datasets, calendar object, planning period, and optimization parameters5. After creating a visit plan, an admin can assign users or user profiles to it, so that they can generate routes based on the visit plan criteria5. Then, an admin can run optimization to create visits, which are individual stops on a route. Optimization takes into account various factors such as travel time, working hours, visit windows, and priorities5. Finally, users can view their visits in Salesforce Maps or Retail Execution app, and execute them according to their schedule6.
質問 # 39
A customer would like to create an alignment based on a territory model exported from another system. The records are not importing, with an error indicating "Some records did not import". Which two steps should the user take to resolve the error?
- A. Check the failed data import log to determine the cause.
- B. Select import from data set in order to populate a model with data from another system
- C. Ensure that the columns of the CSV are in the proper order
- D. Ensure that the parent value in the CSV file is blank for top-level territories.
正解：A、C
解説：
Explanation
According to the Salesforce Help article on Fix Data Import Errors in Salesforce Essentials1, one of the steps to fix import errors is to check the failed data import log to determine the cause. The log file contains an extra field that describes errors for each item in detail1. Another step to fix import errors is to ensure that the columns of the CSV are in the proper order. The order of the columns in the CSV file must match the order of the fields in Salesforce2.
質問 # 40
An administrator at Alpine Energy wants to include their custom object Alpine Customers in Maps Advanced routing. Which three steps must the admin complete?
- A. Create a lookup relationship field on the Maps Advanced Route Waypoint object they want to include in routing.
- B. Create a custom report type for Alpine Customers in order to import customer list for routing.
- C. Ensure that users are assigned to the records or related records they want to route via user lookup field
- D. Make sure that Click2Create is configured for Alpine Customers.
- E. Ensure all Alpine Customers have geocodes (latitude/longitude values) assigned
正解：A、B、E
解説：
Explanation
These are the three steps that the admin must complete to include their custom object Alpine Customers in Maps Advanced routing. According to the article "Configure custom routable object for Maps Advanced"1, a routable object is an object that represents the location users will navigate to within their Salesforce Maps Advanced Visit Plans, such as Accounts. To configure a custom object as a routable object, the admin needs to create a lookup relationship field on the Maps Advanced Route Waypoint object that points to the custom object1. The admin also needs to create a custom report type for the custom object in order to import the customer list for routing2. Additionally, the admin needs to ensure that all records of the custom object have geocodes (latitude/longitude values) assigned, as this is required for plotting them on the map and routing them3. Making sure that Click2Create is configured for Alpine Customers is not a necessary step, as Click2Create is a feature that allows users to create records directly from the map view, not to include them in routing4. Ensuring that users are assigned to the records or related records they want to route via user lookup field is also not a necessary step, as this is only required for Enterprise Territory Management integration, not for routing5.
質問 # 41
A regional sales director wants to import all accounts in a region into a single view within Territory Planning.
There are over 350,000 accounts that make up the territories in this region. Which data set creation strategy should a Consultant recommend?
- A. Use a single SOQL query and aggregate to the container level.
- B. Use multiple Salesforce reports.
- C. Split the accounts across multiple data sets.
- D. Use multiple SOQL queries.
正解：A
解説：
Explanation
According to the Trailhead module 2, this is the best strategy for creating a data set with a large number of accounts. A single SOQL query can retrieve up to 500,000 records, and aggregating to the container level can reduce the number of units in the data set. This can improve the performance and efficiency of Territory Planning.
質問 # 42
How can an Admin ensure all Maps Users can see each other's Routes and Schedules?
- A. Create a new Permission Set to grant access
- B. Enable "Allow Route/Schedule Sharing"
- C. Enable Maps Object Permissions for appropriate Profile(s)
- D. Disable "Routing Role Security"
正解：B
解説：
Explanation
The Admin should enable "Allow Route/Schedule Sharing" to ensure all Maps Users can see each other's Routes and Schedules. This setting allows users to share their Routes and Schedules with other users in their org, and also view the Routes and Schedules of other users who have shared them. This setting can be found in the Routes and Schedule settings within Maps Configuration. This is explained in the Routes and Schedule Settings in Maps document.
質問 # 43
A Territory Planning optimization was just run and completed, but the user inadvertently selected the wrong attribute for the optimization. What step does the user need to take to return to the previous state prior to the optimization?
- A. Create a new alignment before optimizing on the correct attribute
- B. The user must create a new data set before optimizing on the correct attribute.
- C. Click on the Undo button
- D. Re-run the optimization using the correct attribute
正解：A
解説：
Explanation
Creating a new alignment before optimizing on the correct attribute is the step that the user needs to take to return to the previous state prior to the optimization. A new alignment is a copy of an existing alignment that can be modified without affecting the original alignment3. The user can create a new alignment from the previous state and then run the optimization using the correct attribute. Clicking on the Undo button, creating a new data set, or re-running the optimization using the correct attribute are not valid steps, as they will not restore the previous state of the alignment.
質問 # 44
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