[2022年04月最新リリース]CIS-CSM問題集でCIS-Customer Service Management認証
最新の完璧なCIS-CSM問題集問題と解答で100%パスさせます
ServiceNow CIS-CSM 認定試験の出題範囲：
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| トピック 3 |
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| トピック 5 |
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| トピック 6 |
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質問 18
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
- A. Social
- B. Chat
- C. Web
- D. Email
正解: C,D
解説:
Explanation
質問 19
Major Issue Management uses which one of the following capabilities?
- A. Record producers
- B. Governance Risk and Control
- C. Targeted Communications
- D. Asset management
正解: C
解説:
Explanation
質問 20
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
- A. User Criteria
- B. Knowledge Product Entitlements
- C. Data Policy
- D. ACL
正解: A,B
質問 21
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
- A. Viewing knowledge articles
- B. Live chat
- C. Consumer self-registration
- D. Open an incident
正解: C
質問 22
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
- A. True
- B. False
正解: A
解説:
Explanation
質問 23
Match the business rule to its function in the Self-Service Portal.
Hot Area:
正解:
解説:
Explanation
Explanation
質問 24
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A. Knowledge Base
- B. Service Catalog
- C. Community
- D. Open An Incident
正解: A,B,C
解説:
Explanation
質問 25
If only one user reports a content for moderation, the content will be hidden.
- A. True
- B. False
正解: B
質問 26
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A. Knowledge Base
- B. Service Catalog
- C. Community
- D. Open An Incident
正解: A,B,C
解説:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdf
質問 27
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. True
- B. False
正解: A
解説:
Explanation
質問 28
Match the definitions for roles relationships.
Hot Area:
正解:
解説:
質問 29
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
- A. Product
- B. Asset
正解: A
質問 30
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
- A. The imported article will have the same category it had in the source knowledge base
- B. Imported external articles appear as attachments in ServiceNow
- C. Only applications that allow WebDAV connections can be integrated
- D. SharePoint blocks this integration
正解: A,C
解説:
Explanation
質問 31
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
- A. Manage requests
- B. Manage cases
- C. Close work orders
- D. Execute assigned tasks
- E. Manage assets
正解: B,C,D
解説:
Explanation
Explanation:
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.
Reference: https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field- service-management/concept/mobile-experience-fsm.html
質問 32
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. True
- B. False
正解: A
解説:
Explanation/Reference: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/ customer-service-management/task/view-csm-executive-dashboard.html
質問 33
How many outbound email accounts are supported in Customer Service Management?
- A. Two
- B. One per business service
- C. Unlimited
- D. One
正解: D
解説:
Explanation
質問 34
Which of the following are true regarding the Community Portal application? (Choose two.)
- A. It is only available to CSM license holders
- B. It is available to any customer with a Community license
- C. Most of the configuration does not require System Administrator role
- D. It is available by default with the Support and Service portals
正解: A,B
質問 35
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :
- A. sn_shn.note_preferences
- B. sn_shn.max_num_alerts
- C. sn_shn.popup_width
正解: C
質問 36
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2022年最新のの問題CIS-CSM問題集で最新のServiceNow試験を使おう：https://drive.google.com/open?id=1t656ptiHykSMzJf3IywCRRdQdgR7Vsp5