検証済みのCertified-Business-Analystテスト問題集と解答で正確な275問
Salesforce Certified-Business-AnalystテストエンジンPDFで全問無料問題集
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Salesforce Certified Business Analyst 認定試験は、ビジネス分析の分野で働く専門家の間で人気があります。この認定は、Salesforceプラットフォームを使用してビジネスの成功を促進する個人のスキルと知識を検証するために設計されています。この試験は、データモデリングや管理、プロセス自動化、ユーザーインターフェイスデザインなど、幅広いトピックをカバーしています。
質問 # 52
A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain. The BA knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform.
Who should own the process of prioritizing the business backlog?
- A. The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features
- B. The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy
- C. The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.
正解：A
質問 # 53
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?
- A. User story
- B. functional requirement
- C. Non-functional requirement
正解：C
質問 # 54
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?
- A. Negotiable
- B. Valuable
- C. Small
正解：C
解説：
Explanation
The checklist item that is the most likely reason why the stories are incomplete at the close of the sprint is small. Small means that a user story should be simple and concise, and it should beable to be completed within a single sprint by a single developer or a small team. A user story that is too large or complex may be difficult to estimate, prioritize, test, or deliver within the sprint timeframe. A user story that is too small may be trivial, redundant, or irrelevant to the project goals. A user story that is not small enough may need to be broken down into smaller and more manageable chunks.
References:https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
質問 # 55
Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly- Which acceptance criteria is most appropriate for this story?
- A. As a sales rep, I see the Inventory closest to a customer.
- B. Sales rep can see the inventory closest to a customer with a quick action.
- C. Sales rep can see the inventory closest to a customer
正解：B
解説：
Explanation
The acceptance criteria that is most appropriate for this user story is sales rep can see the inventory closest to a customer with a quick action. Acceptance criteria are specific conditions or requirements that must be met for a user story to be considered done or acceptable. Acceptance criteria should be clear, concise, testable, and measurable. Sales rep can see the inventory closest to a customer with a quick action is an appropriate acceptance criterion because it specifies what functionality or feature must be delivered (see the inventory closest to a customer), how it must be delivered (with a quick action), and who must be able to use it (sales rep). As a sales rep, I see the inventory closest to a customer is not an appropriate acceptancecriterion because it does not specify how the functionality or feature must be delivered or accessed by the user. It is also redundant with the user story format of "as a [role], I want [what], so that [why]". Sales rep can see the inventory closest to a customer is not an appropriate acceptance criterion because it does not specify how the functionality or feature must be delivered or accessed by the user. It is also vague and incomplete as it does not indicate what constitutes "closest" or how it is measured.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-pr
質問 # 56
Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it's time to close and increased its close rate by 30%.
Which influencing style is the BA using?
- A. inspiring
- B. Accommodating
- C. Collaborative
正解：A
質問 # 57
Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue?
- A. The user stories focused on well-defined personas.
- B. The project team failed to discuss the user stories as a group.
- C. The acceptance criteria of the user stories were too specific.
正解：B
質問 # 58
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
- A. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
- B. Proceed with the workshop as scheduled with the stakeholders who are available.
- C. Hold a one-on-one diagram session with each stakeholder before the workshop.
正解：A
質問 # 59
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
- A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
- B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
- C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
正解：B
質問 # 60
Is the following a benefit of implementing Process Mapping? Spot and resolve flaws in the project early on.
- A. Yes
- B. No
正解：A
質問 # 61
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
https://i.postimg.cc/zfrR9PK6/image.png
The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
- A. US-4009 and US-4010
- B. US-4007 and US-4009
- C. US-4008 and US-4009
正解：B
解説：
Explanation
The business analyst should prioritize US-4007 and US-4009 because they are the most critical work items.
US-4007 is the work item that will allow customers to submit support tickets, and US-4009 is the work item that will allow customer service representatives to view and respond to support tickets. These two work items are essential for the MVP to be functional.
US-4008 is a less critical work item because it will allow customers to track the status of their support tickets.
This work item is important, but it is not essential for the MVP to be functional.
US-4010 is the least critical work item because it will allow customers to rate the quality of customer service.
This work item is important, but it is not essential for the MVP to be functional.
In conclusion, the business analyst should prioritize US-4007 and US-4009 because they are the most critical work items. These two work items are essential for the MVP to be functional.
質問 # 62
Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A business analyst (BA) wrote the following:
User Story.
"As a manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction.'
* A manager can change the status of the request
* A manager can send a comment to the employee about their request.
* The solution must be intuitive.
Why does the BA need to make a change to improve the user story'?
- A. The acceptance criteria should be solution focused.
- B. The user story is too large to test.
- C. The acceptance criteria is too vague.
正解：C
解説：
Explanation
This answer states that the acceptance criteria is too vague as the reason why the BA needs to make a change to improve the user story for Cloud Kicks who wants managers to be able to approve time-off requests in Salesforce. A user story is a statement that describes who, what, and why of a feature or a functionality from a user's perspective. A user story typically consists of a role, a goal, and a benefit. An acceptance criteria is a set of conditions or tests that a user story must meet or pass in order to be considered done and ready for deployment or delivery. The acceptance criteria is too vague as the reason why the BA needs to make a change to improve the user story because it does not specify how a manager can change the status of the request, how a manager can send a comment to the employee about their request, or how to measure if the solution is intuitive. The acceptance criteria should be more specific, measurable, achievable, relevant, and time-bound (SMART) to ensure that the user story is clear, concise, consistent, and complete.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
質問 # 63
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
- A. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
- B. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
- C. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
正解：B
質問 # 64
Up to how many Profiles can a User have?
- A. Up to 3
- B. Only 1
- C. The Administrator can have up to 3, normal users only 1.
- D. As many as required.
正解：B
質問 # 65
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009
- A. US-4009 and US-4010
- B. US-4007 and US-4009
- C. US-4008 and US-4009
正解：B
質問 # 66
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A. Asking stakeholders to complete a questionnaire
- B. Using live workshops to map out the sales process
- C. Conducting individual interviews with stakeholders
正解：C
解説：
Explanation
The most effective activity for the business analyst to understand the sales process is conducting individual interviews with stakeholders. Individual interviews are one-on-one conversations that allow the business analyst to ask open-ended questions, listen actively, and probe deeper into the stakeholder's perspective, experience, and expectations. They can help the business analyst gain insights into how different stakeholders follow or perceive the sales process, and identify any variations or inconsistencies across states or countries.
Using live workshops to map out the sales process may be useful for validating or refining the sales process, but not for understanding it in the first place. Asking stakeholders to complete a questionnaire may be useful for collecting quantitative data or feedback, but not for understanding the sales process in depth. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
質問 # 67
The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?
- A. They export their data back it up locally.
- B. They implement their data entry workarounds in the system.
- C. They provide valuable feedback on how they use data.
正解：C
質問 # 68
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?
- A. Refer to the Responsible, Accountable, Consulted, Informed (RACI) chart to determine who is accountable.
- B. Brainstorm ideas to make the process more efficient.
- C. Focus on the inputs and outcomes of the current process
正解：C
解説：
Explanation
The recommendation that the business analyst should make to help the stakeholders reach agreement about the process is to focus on the inputs and outcomes of the current process. Inputs are the resources or data that are required for a process to start or continue. Outcomes are the results or outputs that are produced by a process.
Focusing on the inputs and outcomes of the current process helps to define and measure the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. Focusing on the inputs and outcomes of the current process also helps to avoid getting bogged down by unnecessary details or variations that may cause disagreement or confusion among stakeholders.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
質問 # 69
A business analyst (BA) is reviewing the risks associated With a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.
Which type of analysis is the BA performing?
- A. Strategy Analysis
- B. Enterprise Analysis
- C. Stakeholder Analysis
正解：A
解説：
Explanation
Strategy analysis is the process of identifying and evaluating the risks and benefits of a proposed solution, as well as its alignment with the business goals and objectives. A business analyst performs strategy analysis to understand the impact of a solution on the project timeline, budget, scope, quality, and stakeholders.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/pe
https://www.iiba.org/standards-and-resources/babok/strategy-analysis/
質問 # 70
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
- A. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
- B. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
- C. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
正解：C
質問 # 71
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