検証済みのCertified-Business-Analystテスト問題集と解答で正確な255問
Salesforce Certified-Business-AnalystテストエンジンPDFで全問無料問題集
Salesforce Certified-Business-Analyst 認定試験の出題範囲：
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質問 79
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process."
What is one definition of done for this user story?
- A. The Candidate Status field can be updated.
- B. The acceptance criteria has been approved.
- C. The Candidate object has Edit access.
正解: B
質問 80
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?
- A. Ask their supervisor for help immediately.
- B. Promise to work harder to avoid other mistakes.
- C. Be vulnerable and own their mistake.
正解: C
質問 81
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?
- A. User stories encourage iterative development.
- B. User stories specify which technical components are impacted.
- C. User stories are fixed upon stakeholder approval.
正解: B
質問 82
The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?
- A. Run all Apex tests using change set validation.
- B. Gather testing requirements from the stakeholder.
- C. Perform testing on all objects in the trigger.
正解: B
質問 83
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?
- A. Discuss and document specific pain points in existing processes to inform future project requirements.
- B. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
- C. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
正解: C
質問 84
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?
- A. Identifies improvements, decreases project costs, and starts the change process
- B. Engages stakeholders, identifies improvements, and starts the change process
- C. Builds accountability, increases revenue, and decreases overall time spent on requirements
正解: B
質問 85
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
- A. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
- B. Proceed with the workshop as scheduled with the stakeholders who are available.
- C. Hold a one-on-one diagram session with each stakeholder before the workshop.
正解: A
質問 86
Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?
- A. Describe work with other companies that has solved similar problem.
- B. Reiterate the project objectives and the KPIs that will be tracked.
- C. Ensure the workshop schedule consider tome zone and language differences.
正解: A
質問 87
Should the following item be included in a UX Research Plan? Advanced Prototype
- A. No
- B. Yes
正解: A
質問 88
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?
- A. It defines technical specifications early in the process.
- B. It helps testers determine the most efficient way to validate solutions.
- C. It saves time when prioritizing and implementing functionality.
正解: B
質問 89
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
- A. Definition of done
- B. Sprint retrospective
- C. Iterative development
正解: A
質問 90
A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?
- A. Each BA should use a shared system that has version control.
- B. Each BA should use their own separate documentation,
- C. Each BA should enter their business needs in a shared spreadsheet,
正解: A
質問 91
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?
- A. Use case
- B. Change management
- C. Gap analysis
正解: A
質問 92
Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?
- A. Strategy Analysis
- B. Enterprise Analyst
- C. Stakeholder Analysis
正解: B
質問 93
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?
- A. User stories encourage iterative development.
- B. User stories are fixed upon stakeholder approval.
- C. User stories specify which technical components are impacted.
正解: B
質問 94
A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?
- A. As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.
- B. As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.
- C. As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.
正解: C
質問 95
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