最新のCertified-Business-Analyst試験のリアル試験問題 本日無料更新されました
Certified-Business-Analystリアル試験問題解答は更新された[2023年04月04日]
質問 # 132
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object. The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
- A. The acceptance criteria of the user story
- B. The who, what, and why of the user story
- C. The definition of done of the user story
正解：B
質問 # 133
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
- A. Elicit requirements, create flows and process diagrams, and understand business analytics.
- B. Elicit requirements, build automation, and deploy a solution,
- C. Architect a solution, configure a sandbox, and build a proof of concept.
正解：A
質問 # 134
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
- A. Proceed with the workshop as scheduled with the stakeholders who are available.
- B. Hold a one-on-one diagram session with each stakeholder before the workshop.
- C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
正解：A
質問 # 135
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?
- A. Include technical details
- B. Include who, What, and why
- C. Include the V2MOM structure
正解：B
質問 # 136
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?
- A. The previous VP's requirements may differ from those of the new executive.
- B. The previous VP's requirements fail to meet current formatting standards.
- C. The previous VP's requirements are outside of the Salesforce framework.
正解：A
質問 # 137
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
- A. Daily stand-up
- B. Retrospective
- C. Sprint review
正解：B、C
質問 # 138
Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences."
Which component of the user story is "provide high-touch customer experiences?"
- A. Assumption
- B. Why
- C. Where
正解：B
質問 # 139
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?
- A. Work will begin in the next sprint.
- B. Work will begin after executive approval is given.
- C. Work will begin when capacity becomes available
正解：C
質問 # 140
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?
- A. Sales rep
- B. Contact
- C. Service rep
正解：C
質問 # 141
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"
- A. Users
- B. Profiles
- C. Roles
- D. Salesforce characters
正解：A
質問 # 142
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?
- A. Ask the team to reprioritize the backlog and work on the item at the top.
- B. Ask the team to pivot and complete the work immediately.
- C. Ask the team to commit to the work for the next sprint.
正解：A
質問 # 143
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?
- A. Document the desired outcome and research the impact of making a change.
- B. Recommend that the user submit a ticket related to the field creation.
- C. Research AppExchange solution that offer customization options.
正解：C
質問 # 144
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
- A. Detailed technical documentation with annotations
- B. A story using personas to illustrate potential solutions
- C. A prototype for a specific business outcome
正解：B
質問 # 145
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?
- A. Survey customers to confirm whether the new site meets their requirements.
- B. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
- C. Conduct a whiteboarding session to ensure the requirements are accurate.
正解：B
質問 # 146
Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?
- A. Verify Lightning page loading time.
- B. Understand the project scope.
- C. Identify top project priorities.
正解：A
質問 # 147
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
- A. Persona analysis
- B. Enterprise analysis
- C. Stakeholder analysis
正解：C
質問 # 148
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
- A. They contain substantial details and focus on technical elements.
- B. They are dependent on related acceptance criteria and overlap with other use cases.
- C. They can be easily prioritized and are small enough to estimate accurately.
正解：C
質問 # 149
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
- A. Sprint retrospective
- B. Definition of done
- C. Iterative development
正解：B
質問 # 150
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?
- A. Brainstorm ideas to make the process more efficient.
- B. Refer to the Responsible, Accountable, Consulted, Informed (RACI) chart to determine who is accountable.
- C. Focus on the inputs and outcomes of the current process
正解：C
質問 # 151
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009
- A. US-4009 and US-4010
- B. US-4007 and US-4009
- C. US-4008 and US-4009
正解：B
質問 # 152
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
- A. Journey Map
- B. Heat Map
- C. Process Map
正解：A
質問 # 153
A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.
- A. Process map
- B. Value stream map
- C. Capability model
正解：B
質問 # 154
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?
- A. Requirements Gathering
- B. Journey Mapping
- C. User Acceptance testing
正解：B
質問 # 155
Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?
- A. The UAT should have been performed by customers who are familiar with the products.
- B. The UAT should have been performed with both peak load and average load simulation.
- C. The AT should have been performed with enough time to resolve bugs in the new feature,
正解：B
質問 # 156
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