最新（2022)Avaya 3313試験問題集
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Avaya 3313 認定試験の出題範囲：
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質問 22
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
- A. Contact Center Manager Utility
- B. Log Archiver Utility
- C. Contact Center Server Utility
- D. Process Monitor Utility
正解: A
質問 23
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. AML
- B. TR87/TLS
- C. STP
- D. TCP
- E. H.323
正解: C
質問 24
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. APS server (Presence proxy)
- B. Session Manager (Voice inbound proxy)
- C. Communication Manager (voice inbound proxy)
- D. Application Enablement services (CTI proxy)
正解: B,D
質問 25
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- C. Avaya Aura Contact Center Overview and Specification
- D. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
正解: B
質問 26
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Gateway Manager
- C. SIP Redirect Server
- D. SIP Computer Telephony Integration (CTI)
正解: A
質問 27
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.
What should you do next to completely resolve the issue?
- A. Use the windows services utility to restart the MAS Configuration manager services.
- B. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
- C. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
- D. Reboot the CCMS server.
正解: A
質問 28
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Tcpdump
- B. Avaya Grep
- C. Wireshark
- D. Pscan
正解: B
質問 29
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- B. All SIP signalingand RTP streams will go to the active and standby server.
- C. All SIP signaling and RTP streams will go to the Active server.
- D. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
正解: B,C,D
質問 30
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- B. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- C. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
正解: D
質問 31
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. Customer telephone number
- B. Avaya Aura Media server (AAMS) addresses
- C. AACC CDN
- D. CSTA/TR87 Call ID
正解: A,B,D
質問 32
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Sip Sequence Report
- B. Summary Report
- C. Call Properties Report
- D. Summary Log file
- E. Event Report
正解: A,B,D
解説:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
質問 33
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- B. C:Avaya\Logs\Sysops\MSiLogs
- C. C: Avaya\Logs\Sysops\UniversalInstall
- D. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
正解: B
解説:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
質問 34
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Shutdown or Start up Contact Center
- B. Enable/Disable High Availability (HA) Switchover
- C. Start or Stop High Availability (HA) System
- D. Display status of component services
正解: D
質問 35
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway Manager
- B. SIP Redirect Server
- C. Back-to-Back User Agent (B2BUA)
- D. SIP Gateway
正解: D
質問 36
Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
(Choose two.)
- A. CCMS_ASM
- B. 11S Access logs
- C. CCMS_SGM_SipMessages
- D. AAMS Sip message logs
正解: C,D
質問 37
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
- A. SC
- B. Ngen
- C. servicing
- D. service control Manager
正解: C
質問 38
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. WebLM is configured on the AAMS to provide the required license keys.
- B. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- C. Contact Center Manager Administration (CCMA) supplies license keys as required.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
正解: C
質問 39
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is removed from the utility but will remain on the Real-Time Display Report
- B. The call is removed from the Real-Time Display Report and the call is disconnected.
- C. The call is removed from the utility and from the Real Time Display Report.
- D. The call is disconnected and you must refresh the Real-Time Display Report.
正解: A
質問 40
Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)
- A. The Trace Control Utility can be accessed from windows > Apps > TraceControl.
- B. The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
- C. Logging is controlled with the trace Control Utility.
- D. The Trace Control Utility provides the ability to save trace settings in a .doc format.
正解: A,C,D
質問 41
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