Elizabenth is an external consultant who is helping a company streamline its process. She has not worked for this company before.
The managing director (MD) has explained that some of the line managers feel that this work is unnecessary, whilst others are concerned that their staff will be made redundant as a result of her recommendations. He is keen for Elizabeth to get an understanding Elizabeth with an of organization staff and for the involve line manager in formulating potential improvements. The MD has provided Elizabeth with an organizational chart, detailing the business areas she needs to investigate, as well as the names of the line managers involved.
To understand the concerns of operational staff and line managers, which pair of techniques SHOULD she use first?

• A. Interviews and rich pictures.
• B. Document analysis and mind maps.
• C. Observation and scenario analysis
• D. Business activity modeling and fishbone diagrams.

解説: (Fast2test メンバーにのみ表示されます)

A business analyst has been assigned to help develop a plan for expanding a business that produces software for mobile phones and has interview he managing director to understand his perspective regarding the expansion. The managing director's worldview is as follows:
''The purpose of our business is to develop and sell software for mobile phones. The expansion will enable us to increase the amount of software we procedure, so we can keep pace with the growing demand of the market for software that is easy to use.'' Which of the following is a 'transformation' for this worldview?

• A. Develop and sell software for mobile phones.
• B. Increase the amount of software we produce.
• C. Keep pace with the growing demands of the market.
• D. Ensure that software is easy to use

解説: (Fast2test メンバーにのみ表示されます)

A division of a telecommunication company is reviewing its current product range. It has decided to reposition itself by narrowing its product scope to 'deliver consultancy service'. The activity is the primary doing activity doing on a business Activity Model (BAM) defined by theChief Executive Officer (CEO). A number of other activities have been identified, five of which are listed below:
Determine which customer to target for
a) Determine which customers to target for our focused service.
b) Track the progress of consultancy contracts placed by customers.
c) Define the skills sets of the consultants supplying our service.
d) Agree on a marketing campaign to make people aware of our new product focus e) Run monthly open days, showcasing our consultancy expertise.
Which of these would be categorized as planning activities on the CEO's BAM?

• A. a, b and e.
• B. c. d and e
• C. b, c and e.
• D. a. c and d

解説: (Fast2test メンバーにのみ表示されます)

Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?

• A. To determine which activities in the desired situation are not financially feasible
• B. To assess how tar the organisation's current activities support the desired situation
• C. To establish which stakeholder views will not be reflected in the desired situation
• D. To identify how the organisation should structure itself to support the desired situation

解説: (Fast2test メンバーにのみ表示されます)

Alana has identified the several issues in a process redesign project she is working on, including the following:
1) The suggested changes will require a re-definition of the organisation's Key Performance Indicators (KPI)
2) The suggested changes to the business structure will affect our relationships with suppliers.
3) The proposed sharing of data with our suppliers will raise legal accessibility issues Which elements of POPIT consider these issues?

• A. People and Organisation.
• B. People and Processes.
• C. Information A Technology. Organisation
• D. Processes and Information & Technology.

解説: (Fast2test メンバーにのみ表示されます)