100%の合格率を試そう！更新されたのはITILFND_V4試験問題 [2026]
合格させるITILFND_V4試験にはリアル問題解答
EXIN ITILFND_V4（ITIL 4 Foundation）試験は、ITIL 4フレームワークの知識と理解を試験する認証試験です。ITIL 4フレームワークは、ビジネスとその顧客のニーズにITサービスを整合させるための、広く認められたベストプラクティスのセットです。ITIL 4 Foundation試験は、候補者がITIL 4フレームワークの主要なコンセプト、原則、および実践を理解できるかどうかを評価するために設計されています。
質問 # 171
What do customers NOT have ownership of when receiving value from services?
- A. Specific costs and outcomes
- B. Specific risks and impacts
- C. Specific costs and risks
- D. Specific outcomes and impacts
正解：B
質問 # 172
Which list includes information that would be collected when any incident is first logged?
- A. Unique reference number, escalation activity, incident priority
- B. Unique reference number, incident priority, description of symptoms
- C. Escalation activity, closure category, resolution date and time
- D. Closure category, description of symptoms, resolution date and time
正解：B
質問 # 173
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?
- A. During peak or holiday periods when emergencies are more likely to occur
- B. Outside the normal working hours of the business unit
- C. Following a full change advisory board (CAB) to resolve any outstanding agenda items
- D. In an emergency situation when it is not possible to convene a full CAB
正解：D
質問 # 174
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 1 and 4
- B. 1 and 2
- C. 2 and 3
- D. 3 and 4
正解：A
質問 # 175
Which term could be used to refer to a single person who has independently subscribed to a service?
- A. Organization
- B. Service provider
- C. Service desk
- D. Supplier
正解：A
質問 # 176
In which case would a problem be logged as part of the problem identification?
- A. When the cause is identified but not resolved
- B. After a workaround is identified and documented
- C. When a user reports an unplanned service interruption
- D. After receiving of error information from a supplier
正解：D
質問 # 177
Which practice needs people who understand complex systems and have creative and analytical skills?
- A. Change enablement
- B. Service request management
- C. Problem management
- D. Service level management
正解：C
質問 # 178
A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?
- A. Change enablement
- B. Service request management
- C. Service level management
- D. Incident management
正解：B
質問 # 179
What is the starting point for optimization?
- A. Understanding the vision and objectives of the organization
- B. Securing stakeholder engagement
- C. Standardizing practices and services
- D. Determining where the most positive impact would be
正解：A
質問 # 180
An SLA is a service level agreement. Which describes the 'watermelon SLA' effect?
- A. Introducing SLAs for a service enables customers to see that the service provider is doing a really good job, so this improves satisfaction
- B. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed
- C. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied
- D. A single SLA defines target service levels for multiple customers, so every customer sees reports about other customers' experiences
正解：C
質問 # 181
What includes governance as a component?
- A. Practices
- B. The service value chain
- C. The service value system
- D. The guiding principles
正解：C
質問 # 182
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
- A. Continual service improvement
- B. Service transition
- C. Service operation
- D. Service strategy
正解：A
質問 # 183
Which statement about the 'four Ps' of service design is CORRECT?
- A. Processes refers to skill and training
- B. People refers to technology and tools
- C. Partners refers to suppliers and vendors
- D. Products refers to producers and metrics
正解：C
質問 # 184
Which can a change schedule be used for?
- A. Tracking and managing improvement ideas from identification through to final action
- B. Providing a means of initiating and assessing normal changes
- C. Speeding up the planning and authorization of emergency changes
- D. Providing information about deployed changes to help manage incidents and problems
正解：D
質問 # 185
What should be done for every problem?
- A. It should have a workaround to reduce the impact
- B. It should be diagnosed to identify possible solutions
- C. It should be prioritized based on its potential impact and probability
- D. It should be resolved so that it can be closed
正解：C
質問 # 186
What are the MOST important skills required by service desk staff?
- A. Problem resolution skills
- B. Incident analysis skills
- C. Technical skills
- D. Supplier management skills
正解：B
質問 # 187
When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?
- A. An organization should always use a single technique to ensure metrics are consistent
- B. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
- C. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
- D. An organization should always develop competencies in methodologies and techniques that will meet their needs
正解：D
質問 # 188
Which guiding principle considers the importance of customer loyalty?
- A. Focus on value
- B. Progress iteratively with feedback
- C. Optimize and automate
- D. Start where you are
正解：A
質問 # 189
What is important for a 'continual improvement register' (CIR)?
- A. Improvement ideas are tested, funded and agreed
- B. Improvement ideas that are not being actioned immediately are removed from the CIR
- C. Improvement ideas are documented, assessed and prioritized
- D. Improvement ideas from many sources are kept in a single CIR
正解：C
質問 # 190
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
- A. Deployment management
- B. Problem management
- C. Service configuration management
- D. Service desk
正解：D
質問 # 191
Which of the four dimensions includes the knowledge bases needed to deliver and manage services?
- A. Value streams and processes
- B. Partners and suppliers
- C. Information and technology
- D. Organizations and people
正解：C
質問 # 192
Which practice has a purpose that includes managing authentication and non-repudiation?
- A. Change enablement
- B. IT asset management
- C. Information security management
- D. Service configuration management
正解：C
質問 # 193
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ITIL 4 Foundation試験は、40問から成る多肢選択式試験です。試験は、ITIL 4の主要な概念、原則、および用語の理解度を試験するために設計されています。試験は、サービスマネジメントの4つの次元、ITILサービス価値システム、サービスバリューチェーン、およびITIL 4のガイドラインなど、さまざまなトピックをカバーします。試験に合格した候補者には、ITサービスマネジメントの知識と専門知識の基準として、グローバルに認められたITIL 4 Foundation認定資格が授与されます。
ITILFND_V4試験問題を最新版を今すぐ試そうの[2026年最新] 正解回答付き：https://jp.fast2test.com/ITILFND_V4-premium-file.html