[2022年02月14日] 心強いITILFND_V4のPDF問題集はITILFND_V4問題
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質問 39
When should a full risk assessment and authorization be carried out for a standard change?
- A. When an emergency change is requested
- B. When the procedure for the standard change is created
- C. Each time the standard change is implemented
- D. At least once a year
正解: B
質問 40
Which list includes information that would be collected when any incident is first logged?
- A. Unique reference number, escalation activity, incident priority
- B. Escalation activity, closure category, resolution date and time
- C. Closure category, description of symptoms, resolution date and time
- D. Unique reference number, incident priority, description of symptoms
正解: D
質問 41
Which service transition process provides guidance about converting data into information?
- A. Knowledge management
- B. Service asset and configuration management
- C. Service validation and testing
- D. Change evaluation
正解: A
質問 42
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?
- A. Design controls and metrics first, then remove those not adding value
- B. Design controls and metrics and add them individually until all are implemented
- C. Only add controls and metrics when they are needed
- D. Only add controls and metrics that are required for compliance
正解: A
質問 43
Which directly assists with the diagnosis and resolution of simple incidents?
- A. Use of shift working patterns
- B. Fulfillment of service requests
- C. Creation of a temporary team
- D. Scripts for collecting user information
正解: D
解説:
Explanation/Reference:
質問 44
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 2 and 3
- B. 1 and 4
- C. 1 and 2
- D. 3 and 4
正解: B
質問 45
How should automation be implemented?
- A. By optimizing as much as possible first
- B. By initially concentrating on the most complex tasks
- C. By replacing the existing tools first
- D. By replacing human intervention wherever possible
正解: D
質問 46
What is the definition of a known error?
- A. A problem that has been analyzed and has not been resolved
- B. Any change of state that has significance for the management of a service or other configuration item (CI)
- C. An unplanned interruption to a service, or reduction in the quality of a service
- D. A cause, or potential cause, of one or more incidents
正解: A
質問 47
What helps diagnose and resolve a simple incident?
- A. Problem prioritization
- B. Rapid escalation
- C. Formation of a temporary team
- D. The use of scripts
正解: D
質問 48
Which dimension considers how knowledge assets should be protected?
- A. Partners and suppliers
- B. Organizations and people
- C. Information and technology
- D. Value streams and processes
正解: C
質問 49
Which is a supplier category?
- A. Customer
- B. Resource
- C. Commodity
- D. Technical
正解: B
質問 50
What is important for a 'continual improvement register' (CIR)?
- A. Improvement ideas are tested, funded and agreed
- B. Improvement ideas that are not being actioned immediately are removed from the CIR
- C. Improvement ideas from many sources are kept in a single CIR
- D. Improvement ideas are documented, assessed and prioritized
正解: D
質問 51
What does the `C' in `RACI' refer to?
- A. Customer
- B. Configure
- C. Consult
- D. Communicate
正解: C
質問 52
What is the purpose of the 'deployment management' practice?
- A. To ensure services achieve agreed and expected performance
- B. To set clear business-based targets for service performance
- C. To move new or changed components to live environments
- D. To make new or changed services available for use
正解: C
質問 53
Which is a service request?
- A. Requesting investigation of a degraded service
- B. Requesting a workaround for an issue
- C. Requesting an enhancement to an application
- D. Requesting information about how to create a document
正解: D
質問 54
Which describes a set of defined steps for implementing improvements?
- A. The `continual improvement model'
- B. The `engage' value chain activity
- C. The `continual improvement register'
- D. The `improve' value chain activity
正解: A
質問 55
What is the CORRECT definition of service management?
- A. A set of specialized organizational capabilities for delivering value to customers in the form of services
- B. A set of specialized assets for transitioning services into the live operational environment
- C. The capability of supplier to deliver services to providers in exchange for money
- D. The capability of service providers to minimize their costs without reducing the value of the services
正解: A
質問 56
Which practice owns and manages issues, queries and requests from users?
- A. Service desk
- B. Incident management
- C. Change control
- D. Problem management
正解: A
質問 57
Which statement about outcomes is CORRECT?
- A. An outcome is a tangible or intangible activity
- B. An output can be enabled by one or more outcomes
- C. Outcomes are how the service performs
- D. An outcome can be enabled by more than one output
正解: D
質問 58
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
- A. Optimize and automate
- B. Start where you are
- C. Keep it simple and practical
- D. Collaborate and promote visibility
正解: C
質問 59
When should a change request be submitted to resolve a problem?
- A. As soon as the analysis of cost, risks and benefits justifies the change
- B. As soon as the analysis of the frequency and impact of incidents justifies the change
- C. As soon as a workaround for the problem has been identified
- D. As soon as a solution for the problem has been identified
正解: A
質問 60
What is the purpose of the 'information security management' practice?
- A. To plan and manage the full lifecycle of all IT assets
- B. To protect the information needed by the organization to conduct its business
- C. To observe services and service components
- D. To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
正解: B
質問 61
Which practice makes new services available for use?
- A. Change enablement
- B. IT asset management
- C. Release management
- D. Deployment management
正解: C
質問 62
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