PDF問題（2023年最新）実際のAvaya 6211試験問題 [Q41-Q64]

PDF問題（2023年最新）実際のAvaya 6211試験問題

問題集返金保証付きの6211問題集には90%オフされます

Avaya 6211認定試験は、Avaya Aura®コンタクトセンターマルチメディアソリューションを実装する専門家が、その専門知識を証明する絶好の機会です。この試験は、マルチメディアルーティング、レポート、および管理に関連するさまざまなトピックをカバーしており、コンタクトセンター環境で働く個人を対象としています。この認定試験は、個人のマルチメディア技術に関する専門知識を正当化し、Avayaのマルチメディアソリューションを構成および管理する能力を証明する貴重な資格です。

 

質問 # 41
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

• A. SM_
• B. VI_
• C. PO_
• D. WC_

正解：A

質問 # 42
Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?

• A. Contact Center Multimedia (CCMM)
• B. Avaya Agent Desktop (AAD)
• C. Contact Center Manager Server (CCMS)
• D. Contact Center Manager Administration (CCMA)

正解：C

質問 # 43
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

• A. Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).
• B. Add the Communication Control Toolkit (CCT) server through the CCMA.
• C. Assign the CCT server as a reporting server for the CCMS.
• D. Add the Microsoft Exchange server through the CCMA.

正解：A

質問 # 44
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

• A. Contact Management Framework (CMF)
• B. CCT API
• C. SIP Connector
• D. CCT Client Applications

正解：A

質問 # 45
Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

• A. Accessing the address book
• B. Copy the calling number from the workitem.
• C. Getting workitem status
• D. Transferring the call

正解：B

質問 # 46
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?

• A. ADMIN
• B. CCMS
• C. Offline
• D. CCMA

正解：C

質問 # 47
After adding and configuring the Contact Center Multimedia (CCMM) server, ad available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

• A. Configuration Reports
• B. Agent Performance Reports
• C. Multimedia Reports
• D. Call-by-Call Reports
• E. Outbound Reports
• F. Contact Summary Reports

正解：C、F

質問 # 48
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)

• A. specific characters, words or phrases In the Email message (keywords)
• B. the Skillset the [mail was sent to (skillset groups)
• C. what priority the Email was sent with (priority groups)
• D. who the Email was sent from (sender groups)
• E. when the Email was received (office hours)

正解：A、D、E

質問 # 49
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

• A. The Inbound Mail Handler
• B. The Inbound Message Handler
• C. Open Queue Engine
• D. The Rules Engine
• E. The External Message Handler
• F. The Outbound Message Handler

正解：B、C、D

質問 # 50
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?

• A. Predetermined dialing
• B. Predictive dialing
• C. Preview dialing
• D. Progressive dialing

正解：D

質問 # 51
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)

• A. Testing CTI connections
• B. Making phone calls
• C. Transferring phone calls
• D. Testing SIP connections

正解：A、B

質問 # 52
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?

• A. the assignment of a script for each email skillset
• B. the assignment of a vector for each email skillset
• C. the assignment of a route point for each email skillset
• D. the assignment of an open queue for each email skillset

正解：C

質問 # 53
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

• A. Treatments given to the customer while waiting for the agent to reply in an existing chat session
• B. Treatments given to thecustomer while waiting for the agent to end the chat session
• C. Treatments given to the customer while waiting for the agent to join the chat session
• D. Treatments given to the agent while waiting for the customer to join the chat session

正解：C

質問 # 54
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

• A. Copy the calling number from the workitem
• B. Getting workitem status
• C. Transferring the call
• D. Accessing the address book

正解：D

質問 # 55
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

• A. Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
• B. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
• C. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
• D. Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

正解：A

質問 # 56

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

• A. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
• B. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
• C. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
• D. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

正解：A

質問 # 57

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

• A. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
• B. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
• C. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
• D. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

正解：A

質問 # 58
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?

• A. To answer an outbound call
• B. To record the state of an outbound call
• C. To record the dialing of an outbound call
• D. To end the outbound call

正解：B

質問 # 59
During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

• A. Agent Desktop Configuration, Resources
• B. Agent Desktop Configuration, General Settings, Advanced Settings
• C. Agent Desktop Configuration, User Settings
• D. Agent Desktop Configuration, General Settings

正解：B

質問 # 60
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

• A.
• B. CMA
• C. CCMS
• D. CCT

正解：A

質問 # 61
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

• A. Inbound Mail Application Server
• B. Inbound Mail License Server
• C. Inbound Mail Server
• D. Inbound Mail Manager Server

正解：C

質問 # 62
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

• A. It is loaded on external database.
• B. It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
• C. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
• D. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

正解：B

質問 # 63
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

• A. RefClient
• B. Data export utility
• C. Database Maintenance utility
• D. High Availability

正解：C

質問 # 64
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更新された2023年05月合格させる6211試験リアル練習テスト問題：https://jp.fast2test.com/6211-premium-file.html