Avaya 6211試験問題（更新されたのは2022年）100%リアル問題解答 [Q11-Q32]

Avaya 6211試験問題（更新されたのは2022年）100%リアル問題解答

合格させるAvaya 6211試験最速合格

質問 11
Refer to the exhibit.

You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

A. Launch the screen pop Internally in the initial screen of the Agent Desktop
B. Launch the screen pop extemally on the use's browser
C. Launch the screen pop Internally in the tab of the Agent Desktop
D. Launch the screen pop externally in the agent's Conferencing software

正解: B

質問 12
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

A. EM_
B. VM_
C. IM_
D. OB_

正解: D

質問 13
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

A. System Control and Monitor Utility
B. CCMM Data Management
C. Control Utility
D. Contact Center Database Maintenance Utility

正解: B

質問 14
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

A. Contact Center Multimedia (CCMM)
B. contact Center Manager Administration (CCMA)
C. Avaya Agent Desktop (AAD)
D. Contact Center Manager Server (CCMS)

正解: A

質問 15
Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A. Contact Center Management
B. Configuration
C. Access and Partition Management
D. Multimedia

正解: B

質問 16
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

A. A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.
B. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
C. Customized Web pages, displays to the customer.
D. The External Web server determines the skillset andpriority assigned to the contact.

正解: A

質問 17
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)

A. Secondary
B. ContactFlow
C. MultimediaFlow
D. Primary

正解: B,C

質問 18

Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

A. Launch the screen pop Internally in the Initial screen of the Agent Desktop
B. Launch the screen pop Internally in the tab of the Agent Desktop
C. Launch the screen pop externally on the user's browser
D. Launch the screen pop externally in the agent's Conferencing software

正解: B

質問 19
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

A. GIVE RAN
B. GIVE IVR
C. QUEUE TO SKILLSET
D. GIVE MUSIC

正解: C

質問 20
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

A. Web Comms
B. Email
C. Agent
D. Server
E. Skillset

正解: C,D,E

質問 21
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

A. The External Message Handler
B. The Inbound Message Handler
C. The Rules Engine
D. Open Queue Engine
E. The Inbound Mail Handler
F. The Outbound Message Handler

正解: B,C,D

質問 22
Users of the Outbound Campaign Management Tool require access rights to the Outbound component.
Which component within the Center Manager Administration would the user be assigned Launchpad option access?

A. Contact Center Management
B. Access and Partition Management
C. Configuration
D. Multimedia

正解: B

質問 23
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A. Treatments given to the customer while waiting for the agent to end the chat session
B. Treatments given to the agent while waiting for the customer to join the chat session
C. Treatments given to the customer while waiting for the agent to reply In an existing chat session
D. Treatments given to the customer while waiting for the agent to join the chat session

正解: D

質問 24
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

A. Inbound Mail Application Server
B. Inbound Mail Manager Server
C. Inbound Mail Server
D. Inbound Mail License Server

正解: C

質問 25
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?

A. EM_
B. VM_
C. IM_
D. OB_

正解: D

質問 26
You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?

A. Enter the SIP address of the agent phone set In the Voice URI field.
B. Set the agent user type to "Supervisor/Agent".
C. Select the "Create CCT agent" option.
D. Select the "Enable CTI for this agent" option.

正解: C

質問 27
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

A. Skillset Template
B. POM Template
C. Blending Template
D. Agent Template

正解: C

質問 28
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

A. CCT Console
B. CCT Reference Client
C. CCT Trace Control
D. CCT API

正解: A

質問 29
Which Orchestration Designer intrinsic is used for Multimedia contacts?

A. QUIT
B. CONTACT TYPE
C. WAIT
D. LOG

正解: B

質問 30
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

A. the CCMA
B. the Multimedia Contact Manager
C. the Outbound Campaign Management Tool
D. the E-mail Manager

正解: C

質問 31
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?