Certified Application Associate – SAP Service Cloud 2111練習テスト2023年最新のC-C4H510-21ストレスなしで合格させちゃう！
練習SAP Certified Application Associate C-C4H510-21問題集オンライン試験練習テストと詳細な解説付き！
質問 34
Which option do you have to mark a field as mandatory?
- A. Disable personalization settings
- B. Page layout configuration
- C. Use Key user tool adaptation
- D. Maintenance of access restrictions in the business role
正解: C
質問 35
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
- A. With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.
- B. You can create new custom reports based on join data sources.
- C. With the Dashboard Designer, KPIs can be joined to a new data source.
- D. You can add custom fields in data sources and reports.
正解: A,D
質問 36
What is one consequence of scoping the installed base option?
- A. Warranty management is available in service tickets.
- B. The number of available standard reports is reduced.
- C. The Registered Product scoping option will be selected automatically.
- D. The Measurements feature is activated.
正解: C
質問 37
Which of the following applies to time recording? Note: There are 3 correct answers to this question.
- A. Code list restrictions are not possible for the Time Type field.
- B. Time sheets can be submitted for approval.
- C. Time recording can be done online or in offline mode.
- D. You can activate Microsoft Outlook integration for time recording.
- E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
正解: B,C,E
質問 38
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
- A. Maintain the installed base
- B. Scope registered products
- C. Maintain number ranges for customers
- D. Purchase a license for the registered product
正解: B,C
質問 39
Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
- A. Warranty category
- B. Service category
- C. Maintenance category
- D. Incident category
- E. Cause category
正解: B,D,E
質問 40
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.
- A. Territory
- B. Measurement and reading
- C. Skills
- D. Service organization
正解: A,D
質問 41
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.
- A. Set up service categories and service catalogs.
- B. Set scoping questions and outgoing e-mail details in fine-tuning.
- C. Configure the e-mail address in the communication channel.
- D. Create an account with the e-mail address of the customer.
- E. Create an e-mail template for responses.
正解: B,C,D
質問 42
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
- A. The question related to SLAs must be activated in project scoping.
- B. The determination rules have been configured, but not activated.
- C. A workflow rule has to be scheduled to trigger the determination.
- D. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
正解: B,D
質問 43
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
- A. Update
- B. Upsert
- C. Insert
- D. Delete
正解: B,C
質問 44
Which of the following options are possible for permissions?
- A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- B. Restricted access rights override any unrestricted access you have defined.
- C. Unrestricted access rights override any restrictions you have defined.
- D. You can decide, per view, if the access rights should override any restrictions you have defined or not.
正解: D
質問 45
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Create numeric ranges for customers
- B. Activate Registered Products in Scoping
- C. Create an Installed Base
- D. Create customer records
正解: B,C
質問 46
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business role
- B. Service agent
- C. Business user
- D. Employee
正解: D
質問 47
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
- A. Priority
- B. Installed Base
- C. Ticket Type
- D. Service Category
- E. Ticket ID
正解: A,C,D
質問 48
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
- A. Map the data fields with the offered data fields in the migration template.
- B. Save the file in XML
- C. Schedule an MORO Job.
- D. Download the migration template.
正解: A,C
質問 49
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
- A. Code list restriction
- B. Mashup
- C. Workflow rules
- D. Adaptation
正解: D
質問 50
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.
- A. Read-only
- B. Mandatory
- C. Query
- D. New field
正解: A,B
質問 51
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Code list restriction
- B. Activation scoping item in administration
- C. Usage of restriction rules
- D. Personalization
正解: D
質問 52
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Tickets
- B. Activities
- C. External pricing
- D. Contracts
正解: A
質問 53
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.
- A. Absolute
- B. Recall
- C. Counter based
- D. Cyclical
正解: A,D
質問 54
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