有効なSAP Certified Application Associate C-C4H510-21問題集はあなたの合格を必ず保証します
C-C4H510-21問題集でリアル試験問題でテストエンジン問題集でトレーニング
SAP C-C4H510-21試験では、サービスプロセスや機能、サービスアナリティクス、サービスの実行など、SAP Service Cloudに関連する様々なトピックがカバーされます。この試験では、専門家がSAP Service Cloudを設定およびカスタマイズして、自己の組織の特定のニーズに対応する能力も評価されます。この試験は、専門家がSAP Service Cloudを使用する際の実践的な知識と経験をテストするために設計されています。
認定アプリケーションアソシエイト - SAP Service Cloud 2111 (C_C4H510_21) 試験は、SAP Service Cloud のスキルと知識を検証したい個人を対象に設計されています。これは、企業向けソフトウェアソリューションのグローバルリーダーである SAP が提供する認定試験です。この試験は、サービスエージェント、サービスチケット、サービスレベル契約など、サービスクラウドに関連する様々なトピックをカバーしています。
SAP C-C4H510-21試験は、2つのパートに分かれています。第1部は80問から構成される多肢選択試験であり、第2部はSAPサービスクラウドに関連するタスクを完了する必要がある実技試験です。実技試験は、候補者の知識を実世界のシナリオに適用できる能力をテストするために設計されています。
質問 # 21
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Installed Base
- B. Installation Point
- C. Warranty
- D. Product
正解：D
質問 # 22
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.
- A. Territories
- B. Code list restrictions
- C. Field extensions
- D. Business roles
正解：A、D
質問 # 23
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Installed base
- B. Service contract
- C. Registered product
- D. Service warranty
正解：C
質問 # 24
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
- A. Always include step-by-step instructions on how to recreate the issue.
- B. Check for solutions in the Help Center.
- C. Report the incident from the screen in which the issue occurs.
- D. Keep the incident lightweight and use screenshots only if it is necessary.
- E. Always create the incident with medium priority and adjust it later if applicable.
正解：A、B、C
質問 # 25
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Knowledge base
- B. Workflow rules
- C. Templates
- D. Routing rules
正解：C
質問 # 26
You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?
- A. SAP Service Cloud
- B. SAP Analytics Cloud
- C. SAP ERP
- D. SAP SuccessFactors
正解：C
質問 # 27
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the write access to restricted.
- B. Set the read and write access to restricted.
- C. Set the read access to restricted.
- D. Set the access rights to display.
- E. Set the access rights to edit.
正解：A、B、C
質問 # 28
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Determining fine-tuning settings
- B. Controlling validity of the service catalog
- C. Controlling responsibility
- D. Determining service level assignments
- E. Reporting
正解：B、D、E
質問 # 29
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Custom reports
- B. Standard reports
- C. Web service message monitoring
- D. Interactive dashboards
- E. Inner join data sources
正解：A、B、D
質問 # 30
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Online Maintenance
- B. Mass Change Account Data
- C. Data Workbench
- D. Workflow With Action Account Creation
正解：A、C
質問 # 31
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
- A. Switch from channel direction inbound to outbound.
- B. Switch from channel direction outbound to inbound.
- C. Switch from channel type B2C to B2B.
- D. Switch from channel type B2B to B2C.
正解：D
質問 # 32
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When there is unstructured legacy data
- D. When customer data needs to be loaded quickly
正解：A
質問 # 33
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. Offline access is available
- B. Existing reports can be reused
- C. No additional authorization concept is required
- D. Real-time data access
- E. No security issues with mashup outside of corporate network
正解：B、C、D
質問 # 34
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
- A. Ticket Type
- B. Installed Base
- C. Priority
- D. Service Category
- E. Ticket ID
正解：A、C、D
質問 # 35
Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.
- A. Ticket type
- B. Notification type
- C. Channel type
- D. Channel direction
- E. Mashup service
正解：A、C、D
質問 # 36
How can you restrict access to Product View?
- A. Territories
- B. Sales Data of Employee
- C. Service Unit of Employee
- D. Employee
正解：B
質問 # 37
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
- A. Activity planner
- B. Activity list
- C. Visit planner
- D. Workflow rule
正解：D
質問 # 38
Which tool would you use to create high data volumes in SAP Service Cloud?
- A. Data Workbench
- B. Mass data maintenance
- C. Job Manager
- D. Form Templates
正解：A
質問 # 39
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.
- A. Absolute
- B. Cyclical
- C. Recall
- D. Counter based
正解：A、B
質問 # 40
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SAP C-C4H510-21問題を提供していますSAP Certified Application Associate問題集と完璧な解答付き：https://jp.fast2test.com/C-C4H510-21-premium-file.html
C-C4H510-21テスト問題集とオンライン試験エンジンはここにある：https://drive.google.com/open?id=1GOlqNz36qd9ddN1Poo0A6wceutxaay_1