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質問 # 10
Which Flex subscription is based on the number of named users regardless of usage?
- A. NU subscription
- B. EA subscription
- C. AU subscription
- D. Any Flex subscription
正解:A
解説:
The NU (Named User) subscription in Cisco's Flex Plan is based on the number of named users regardless of their usage. In this model, each user is given a license to use the Webex services, and the cost is fixed per user, making it ideal for organizations that have predictable usage patterns. This allows organizations to provide access to all users under a simple, per-user licensing model without considering actual service usage.
Cisco Reference
Details on the NU subscription model can be found in Cisco's Flex Plan documentation, which outlines how the named user licensing works and its benefits for predictable costs and user management.
質問 # 11
Which portal is used to assign partner administrators to customers?
- A. Control Hub Customer Portal
- B. My Settings Portal
- C. Control Hub Partner Portal
- D. CCW Portal
正解:C
解説:
The Control Hub Partner Portal is the portal used by Cisco partners to assign administrators to their customers. Through this portal, partners can manage customer organizations, assign roles and privileges, and provide administrative support. The portal is an essential tool for Cisco partners to maintain control and visibility over the services they are managing for their customers, allowing efficient administration and customer support.
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質問 # 12
How do compliance and security relate?
- A. Compliance is only important for IT administrators.
- B. Compliance guarantees security.
- C. Compliance does not guarantee security but it is a key factor to consider.
- D. Compliance has no effect on security.
正解:C
解説:
Compliance and security are related but distinct concepts. Compliance refers to adhering to specific regulations, standards, and policies, which may include security requirements, while security involves protecting data and systems from threats and vulnerabilities. Compliance does not guarantee security because it is typically focused on meeting baseline regulatory requirements, which might not address all potential security risks. However, compliance is a key factor in ensuring that fundamental security measures are in place.
For example, compliance with standards like GDPR or HIPAA involves specific security practices, such as data encryption and access controls, which help improve an organization's overall security posture but do not cover all possible threats.
質問 # 13
What is the Webex Calling product availability SLO?
- A. 99%
- B. 99.99%
- C. 93%
- D. 98.99%
正解:B
解説:
Webex Calling offers a Service Level Objective (SLO) for product availability of 99.99%. This SLO represents the uptime percentage that Cisco commits to maintaining for the Webex Calling service, ensuring high availability and reliability for users.
Cisco guarantees this high level of availability by utilizing a globally distributed infrastructure and redundancy across multiple data centers. This approach allows Webex Calling to maintain continuous operation even in the event of localized issues or outages, ensuring users experience minimal service disruption.
To achieve and maintain the 99.99% availability, Cisco employs several key strategies:
Redundant Architecture: The Webex Calling infrastructure is designed with multiple layers of redundancy, including network, server, and data center redundancies.
Continuous Monitoring: Cisco continuously monitors the Webex Calling environment for any signs of potential service degradation and responds quickly to mitigate issues.
Automated Failover: In the event of a failure, the system can automatically switch to backup resources without noticeable downtime to end users.
Regular Maintenance and Upgrades: Cisco regularly performs system maintenance and upgrades during scheduled windows to ensure the platform is running on the latest and most secure infrastructure without affecting service availability.
These measures align with Cisco's commitment to provide a reliable cloud calling solution, making Webex Calling a robust choice for organizations needing consistent, high-availability communication services.
質問 # 14
Which Webex Edge service uses +E.164 numbers?
- A. Audio
- B. Video Mesh
- C. (Calling
- D. Management
正解:C
解説:
The Webex Edge for Calling service uses +E.164 numbers, which is the international public telecommunication numbering plan used for the standardized format of phone numbers. This service integrates on-premises call control with Cisco Webex Calling in the cloud, allowing for consistent numbering and seamless call routing.
Cisco Reference
Cisco documentation on Webex Edge for Calling explains the use of +E.164 numbers for integration purposes.
質問 # 15
Which LGW type is needed to enable TDM connectivity?
- A. HCS
- B. Cisco Switch
- C. SIP CUBE
- D. IOS Gateway
正解:D
解説:
To enable TDM (Time Division Multiplexing) connectivity in a Webex Calling environment, the IOS Gateway type is required. An IOS Gateway is a Cisco router that can handle traditional TDM connections and convert them into IP for integration with modern VoIP systems. It supports various interfaces, such as E1/T1, to connect legacy TDM-based PBXs or other telephony equipment to the IP network.
Cisco Reference
Cisco's documentation on Local Gateway (LGW) types and TDM connectivity requirements highlights the use of an IOS Gateway for such purposes.
質問 # 16
Which percentage of knowledge workers can the customer grow under the Cisco Flex Enterprise Agreement for Webex Calling?
- A. 50%
- B. 40%
- C. 30%
- D. 20%
正解:C
解説:
Under the Cisco Flex Enterprise Agreement for Webex Calling, customers can grow their number of knowledge workers by up to 30% without incurring additional charges. This flexibility allows organizations to scale up their workforce and collaboration capabilities smoothly, accommodating business growth within a set percentage.
Cisco Reference
Details on the Flex Enterprise Agreement and its terms for growth and scaling can be found in Cisco's official subscription and pricing documents.
質問 # 17
What is required to provision a customer in Control Hub initially?
- A. Location, Contacts, Phone Numbers, License Counts
- B. Site, Contacts, Phone Numbers, License Counts
- C. Site Name, Site Address, Contact, Phone Numbers, License Counts
- D. Contacts, Phone Numbers, License Counts
正解:C
解説:
To provision a customer initially in Control Hub, the following information is required:
Site Name: The name of the customer site.
Site Address: The physical address of the customer site.
Contact Information: The contact details for the primary administrator or point of contact.
Phone Numbers: The phone numbers that will be associated with the customer's Webex Calling service.
License Counts: The number of licenses required for the customer based on their expected usage.
These details are necessary to create a customer profile and allocate the appropriate resources and licenses for Webex Calling services.
質問 # 18
Which percentage of knowledge workers can the customer grow under the Cisco Flex Enterprise Agreement for Webex Calling?
- A. 50%
- B. 40%
- C. 30%
- D. 20%
正解:C
解説:
Under the Cisco Flex Enterprise Agreement for Webex Calling, customers can grow their number of knowledge workers by up to 30% without incurring additional charges. This flexibility allows organizations to scale up their workforce and collaboration capabilities smoothly, accommodating business growth within a set percentage.
Cisco Reference
Details on the Flex Enterprise Agreement and its terms for growth and scaling can be found in Cisco's official subscription and pricing documents.
質問 # 19
What is the minimum number of knowledge workers required to sign up for an Enterprise Agreement in Webex Calling?
- A. 0
- B. 1
- C. 2
- D. 3
正解:D
解説:
To sign up for an Enterprise Agreement in Webex Calling, a customer must have a minimum of 250 knowledge workers. This threshold is set to ensure that the enterprise-level benefits and features are suitable for organizations with a substantial number of employees who require collaboration services.
Cisco Reference
Refer to Cisco's Flex Plan and Enterprise Agreement documentation for the minimum requirements and details.
質問 # 20
What is a requirement of Webex Teams message encryption?
- A. Message encryption must use the AES-256-GCM cipher.
- B. Cisco must request message encryption.
- C. Messages must include data classified as confidential to be encrypted.
- D. The customer must request message encryption.
正解:A
解説:
Webex Teams (now Webex App) uses end-to-end encryption to secure messages and content shared in spaces. AES-256-GCM (Advanced Encryption Standard with 256-bit keys in Galois/Counter Mode) is the encryption cipher used by Webex Teams to ensure data confidentiality and integrity. This is a strong encryption standard widely adopted for secure communication in enterprise environments.
Cisco Reference
Cisco's security documentation outlines the use of AES-256-GCM for encrypting Webex Teams messages.
質問 # 21
How does Webex Teams end-to-end encryption function?
- A. End-to-end encryption occurs before files are sent to the Webex Cloud and other clients.
- B. End-to-end encryption is enabled by default only with TLS 1.1 and 1.2.
- C. End-to-end encryption occurs after messages are sent to the Webex Cloud and other clients.
- D. End-to-end encryption is enabled when the Hybrid Data Security nodes are deployed.
正解:A
解説:
Webex Teams end-to-end encryption ensures that all messages and files are encrypted on the client side before being sent to the Webex Cloud and other clients. This process protects the confidentiality and integrity of the data throughout its transit. Encrypted content is only decrypted on the recipient's device, preventing unauthorized access by intermediaries, including Cisco.
Cisco Reference
Cisco's security documentation for Webex Teams provides a comprehensive explanation of how end-to-end encryption is implemented and managed.
質問 # 22
Which announcements are available in a Webex Calling call queue?
- A. greetings, wait, comfort, pause, overflow
- B. welcome, wait, comfort, hold, overflow
- C. welcome, hold, queued, overflow
- D. greetings, pause, wait, overflow
正解:C
解説:
In Webex Calling call queues, the available announcements include:
Welcome: An initial greeting message that plays when a call is placed in the queue.
Hold: A message or music played while the caller is on hold.
Queued: A message indicating the caller's position in the queue.
Overflow: A message that plays when the call queue reaches its maximum capacity and the call cannot be queued.
Cisco Reference
The Webex Calling call queue feature documentation describes the different types of announcements available within call queues.
質問 # 23
Which solution is part of the Cisco Webex Suite?
- A. Routing
- B. Training
- C. Storing
- D. Calling
正解:D
解説:
The Cisco Webex Suite includes several key solutions for unified communications, collaboration, and meetings. One of these solutions is Webex Calling, which offers cloud-based calling features to enable organizations to replace traditional phone systems with a cloud-based alternative. It integrates with other Webex services to provide a comprehensive collaboration experience.
Cisco Reference
Information on Webex Suite solutions, including Webex Calling, can be found in Cisco's Webex documentation and product descriptions.
質問 # 24
Which tools assist partners in determining the ideal Cisco Collaboration Flex Plan for a customer?
- A. Salesforce and Sales Connect
- B. App Hub and Integrations Playbook
- C. Flip 2 Flex Discovery Tool and Flip2Flex Portal
- D. SWSS Help Desk and Cisco Commerce Workspace
正解:C
解説:
The Flip 2 Flex Discovery Tool and Flip2Flex Portal are tools designed by Cisco to assist customers and partners in migrating from perpetual licensing models to the Cisco Collaboration Flex Plan, which offers more flexibility and options for collaboration services. These tools help in understanding the current licensing situation, making the transition process smoother, and ensuring that organizations are getting the most value from their investment in Cisco collaboration solutions.
質問 # 25
Which two locations provide web tools for Webex Calling? (Choose two.)
- A. Cisco webtools websites
- B. Cisco collaboration help websites
- C. Salesforce support pages
- D. Cisco support online websites
- E. Salesforce help websites
正解:B、D
解説:
Webex Calling provides several web tools and support resources that are accessible through:
Cisco Support Online Websites (Option C):
The Cisco support site offers documentation, updates, and troubleshooting tools specific to Webex Calling. It includes access to downloads, product guides, and software updates necessary for managing and deploying Webex Calling.
Cisco Collaboration Help Websites (Option D):
The Cisco collaboration help site offers resources such as user guides, administrator manuals, eLearning courses, and FAQs specifically tailored to Cisco Webex Calling and other collaboration tools. This site is designed to provide detailed support and information for both end-users and administrators.
Cisco Reference
Information about these web tools can be found in Cisco's official support and help documentation for Webex Calling.
質問 # 26
What is the minimum commitment for an Active User Meeting subscription?
- A. 40 users or 25% of the company's knowledge workers, whichever is greater
- B. 50 users or 25% of the company's knowledge workers, whichever is greater
- C. 40 users or 15% of the company's knowledge workers, whichever is greater
- D. 50 users or 15% of the company's knowledge workers, whichever is greater
正解:A
解説:
The minimum commitment for an Active User Meeting subscription is 40 users or 25% of the company's knowledge workers, whichever is greater. This subscription model allows organizations to pay based on the number of active users, making it cost-effective for companies with varying usage patterns.
Cisco Reference
The subscription terms and minimum requirements for Active User Meeting plans are outlined in Cisco's Flex Plan documentation.
質問 # 27
What is included in the Webex Try and Buy Program?
- A. one year of Webex Teams
- B. one year of Webex conferencing
- C. Webex conferencing, Webex Teams and Devices
- D. unlimited Webex licenses
正解:C
解説:
The Webex Try and Buy Program includes access to Webex conferencing, Webex Teams, and Devices. This program allows potential customers to try the full range of Webex services and devices to experience the features and benefits before committing to a purchase.
Cisco Reference
For more information, refer to Cisco's official documentation about the Try and Buy Program, which outlines what services and devices are included.
質問 # 28
A partner is working with a customer who needs a Hunt Group and has assigned the feature to the customer site. What is the next step to configure this site feature?
- A. assign a device
- B. assign a pilot number
- C. assign the license
- D. assign a user
正解:B
解説:
After assigning the Hunt Group feature to a customer site in Webex Calling, the next step is to assign a pilot number. The pilot number acts as the entry point for incoming calls to the Hunt Group, allowing the system to distribute these calls according to the Hunt Group settings, such as the specific sequence or pattern in which the calls are delivered to the designated users.
Cisco Reference
Webex Calling configuration guidelines provide details on setting up Hunt Groups, including the assignment of pilot numbers.
質問 # 29
Which Webex service allows a customer to connect directly to a Webex Datacenter?
- A. Webex Edge Connect
- B. Webex Calling
- C. Cisco Meeting Server
- D. Room Kit Plus Connector
正解:A
解説:
Webex Edge Connect is a service that allows a customer to establish a direct, private connection from their network to a Webex data center. This is achieved through a dedicated connection to the Cisco Webex cloud, which improves the performance and reliability of Webex Meetings, Calling, and Teams services by reducing latency and jitter, ensuring better quality of service for real-time communications. It is particularly useful for large organizations that need consistent and high-quality connections to Webex services.
質問 # 30
Which Webex Calling feature enables an automatic answering machine with menus?
- A. Voice Portal
- B. Call Queue
- C. Auto Attendant
- D. Hunt Group
正解:C
解説:
The Auto Attendant feature in Webex Calling enables an automated answering service that provides callers with menus and options, such as dialing by name, connecting to a specific department, or listening to general information. It is designed to efficiently route incoming calls to the correct destination based on user input, without requiring a live operator. The Auto Attendant can be customized with greetings and menu options to match the organization's needs.
This feature helps businesses manage high call volumes and improve customer experience by directing callers quickly and efficiently to the appropriate service or department.
質問 # 31
What is sold with the Cisco Collaboration Flex Plan?
- A. Contact Center and video conferencing with Teams
- B. Meetings and Calling with Teams
- C. Calling and video conferencing with Teams
- D. Meetings, Calling, and Contact Center with Teams
正解:D
解説:
The Cisco Collaboration Flex Plan is a subscription-based model that offers flexibility in purchasing various Cisco collaboration services. Under this plan, customers can choose to buy Meetings, Calling, and Contact Center solutions along with Teams capabilities. This comprehensive package allows organizations to access multiple collaboration tools under a single subscription, making it easier to manage and scale services based on business needs. The Flex Plan is designed to provide unified communication and collaboration services, promoting seamless integration across meetings, voice calling, and customer engagement solutions.
質問 # 32
How does Webex Teams security function?
- A. Meraki manages Webex Teams security.
- B. Webex Teams uses a Key Management Service to distribute the encryptions keys.
- C. All Webex Teams security data is stored at the enterprise level.
- D. Webex Teams indexing is a cloud-only service.
正解:B
解説:
Webex Teams security functions by using a Key Management Service (KMS) to handle and distribute encryption keys securely. The KMS is responsible for generating, storing, and providing access to encryption keys, ensuring that all data, including messages, files, and content within Webex Teams, is encrypted both at rest and in transit. This method ensures that only authorized users have access to the content, and even Cisco itself cannot decrypt the data without the appropriate keys, providing end-to-end security and privacy.
質問 # 33
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