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質問 # 52
Difference between workflow rule and workflow approval process is:
- A. A workflow rule has workflow actions where as workflow approval does not
- B. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record
- C. A workflow rule is based on assignment rule and workflow approval is not
- D. A workflow rule is based on manual submission and workflow approval is not
正解：B
質問 # 53
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
- A. Review the Security token.
- B. Review the Login history
- C. Review the Password policies.
- D. Review the password history.
正解：B
解説：
Explanation
The login history is a tool that allows administrators and users to view information about recent login attempts, such as date, time, status, source IP address, browser type, platform, application, and login type.
Administrators can use this tool to identify why a user is unable to login to Salesforce by checking for any failed login attempts and their corresponding error messages or reasons. References:
https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
質問 # 54
CORRECT TEXT
Salesforce.com processes any rules in what order?
正解：
解説：
1. Validation rules
2.Assignment rules
3.Auto-response rules
4.Workflow rules (with immediate actions)
5.Escalation rules
質問 # 55
On which of these areas Data Validation rules are enforced but no feedback is given to users?
- A. Lead Convert
- B. Record Merger
- C. Web-TO-Case
- D. Self Service Portal
- E. SalesForce Mobile
正解：C
解説：
Section: Volume E
質問 # 56
Which one is the following is a salesforce.com definition for a Lead?
- A. Any person, organization or company that may be interested in your products and services, not yet customers
- B. An organization, individual or company involved with your business such as customers, competitors and partners
- C. Any individual or influencer associated with an account
- D. Any potential revenue-generating event i.e. “sales deal”
正解：A
質問 # 57
For which objects you have business processes?
- A. Account / Contact
- B. Opportunity
- C. Solutions
- D. Lead
- E. Case
正解：B、C、D、E
解説：
Section: Volume B
質問 # 58
An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers
- A. Dashboard page
- B. Record Page
- C. App page
- D. User Page
正解：A、D
解説：
Explanation
App page and record page are two types of pages that an administrator can build and customize using Lightning App Builder for Salesforce mobile app. App pages are pages that display information or tools that don't belong to a specific record; they can be accessed from navigation menus or tabs in Salesforce mobile app. Record pages are pages that display information or actions related to a specific record; they can be accessed by opening any record in Salesforce mobile app. User page and dashboard page are not types of pages that can be built using Lightning App Builder for Salesforce mobile app; they are types of pages that can be built using other tools such as Profile settings or Dashboard Builder. References:
https://help.salesforce.com/s/articleView?id=sf.app_builder_mobile_pages.htm&type=5
質問 # 59
Which can be accessed by a Chatter Free user?
- A. Profiles
- B. Leads
- C. People
- D. Files
- E. Groups
- F. Content
正解：A、C、D、E
質問 # 60
An administrator at Urs Major Solar (UMS) needs to create a new user.
When creating a username, which two considerations and to be taken in to account?
Choose 2 answers
- A. Username must be unique across all Sales force orgs.
- B. Username is added to the Active User Log.
- C. Username matches to the User's Email address.
- D. Username needs to be in the format of an Email Address.
正解：A、D
質問 # 61
Spring \'11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for controlling access to Chatter Desktop in your organization.
- A. False
- B. True
正解：B
質問 # 62
This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:
- A. Sales Cloud
- B. None of the Above
- C. Community
- D. Service Cloud2
- E. Sales Cloud2
- F. Ideas
正解：D
解説：
Section: Volume C
質問 # 63
The system automatically maps standard lead fields to standard account, contact, and opportunity fields
- A. False
- B. True
正解：B
質問 # 64
Which two statements apply when custom fiscal year is enabled? Choose 2 answers
- A. The custom fiscal year must be defined manually.
- B. The defined custom fiscal year only affects forecasts.
- C. The custom fiscal year setting CANNOT be disabled.
- D. The custom fiscal year automatically updates product schedules.
正解：A
質問 # 65
Define the Read Only Profile.
- A. Can only view records
正解：A
質問 # 66
Which of these is NOT true of “list views” in SFDC:
- A. I can choose different list formats from the drop-down menu at the top of any list.
- B. List views are customizable, and I can create and customize my own views
- C. I can drag and drop columns within my list view to change the appearance or order of data
- D. List views can only be created or customized by my administrator
- E. I can change my list view format for any record type by choosing a view type from the drop-down-menu
正解：D
質問 # 67
A checkbox can be a controlling field in a field dependency?
- A. False
- B. True
正解：B
解説：
Section: Volume G
質問 # 68
Standard Reports May be used as a starting point for Custom Reports
- A. False
- B. True
正解：B
質問 # 69
Which two functions return the same result when used with fields of the same data type?
- A. ISBLANK() and ISEMPTY()
- B. ISNULL() and LEN()
- C. ISBLANK() and BLANKVALUE()
- D. ISBLANK() and ISNULL()
正解：D
解説：
Section: Volume D
質問 # 70
How many profiles can load in a single list view with Enhanced Profile Management enabled?
- A. 0
- B. 1.000
- C. 1
- D. 2
正解：C
質問 # 71
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?
- A. Update the field level security to view on fields that are updated in the process.
- B. Check if the user in the nextapprover is inactive or missing
- C. Review the page layout to ensure, the fields updated in the process are visible
- D. Add a delegated approver for the next approver in the process.
正解：B
解説：
One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible doesnot solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts.References:https://help.salesforce.
com/s/articleView?id=sf.approvals_considerations.htm&type=5
質問 # 72
What is Force.com Builder? Choose 3 answers:
- A. Modify the applications to meet your needs - (No- Coding)
- B. Build custom Applications
- C. Point-and-click customization tool
- D. Customize standard applications provided by Salesforce.com or build their own on-demand applications
- E. Group standard and custom tabs into new custom applications
正解：A、B、C
解説：
Section: Volume C
質問 # 73
Can the User Records be permanently deleted from the Salesforce.com?
- A. No
- B. Depends on Profile Settings of the Administrator
- C. Yes
- D. User Records can be archived so that they are available on request
正解：A
質問 # 74
When using sharing rules, what can records be shared with? (2 answers)
- A. Public Groups
- B. Profiles
- C. Roles and subordinates
- D. Queues
正解：A、C
質問 # 75
The Call center manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
- A. Combination Chart
- B. Bucket column
- C. Dashboard component
- D. Dashboard Filter
正解：D
解説：
A dashboard filter is afeature that allows users to filter dashboard components by one or more field values without changing the underlying report data. For example, a dashboard filter can allow users to view cases by origin, status, or owner. A dashboard filter consists of a filter name, one or more source fields, and one or more filter values. Users can apply one or more filters to see different views of the dashboard data.References:
https://help.salesforce.com/s/articleView?id=sf.dashboards_filters.htm&type=5
質問 # 76
Public groups can be any combination of other public groups, users, roles and ________.
- A. Roles & subordinates
- B. Managers
- C. Profile
- D. None of the above
正解：A
解説：
Section: Volume A
質問 # 77
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