2025年最新の実際に出る無料PECB ISO-IEC-20000-Foundation試験問題集と解答
ISO-IEC-20000-Foundation練習テストエンジンで今すぐ試そう55試験問題
質問 # 19
at is the difference between a nonconformity and an observation?
- A. They are different names for the same thing
- B. They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted
- C. A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement
- D. A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
正解：C
質問 # 20
What is an example of a requirement for the service management objectives?
- A. They should be easy to realize
- B. They should be left unchanged, even if services change
- C. They should be consistent with the service management policy
- D. They should be shared with the customers
正解：C
質問 # 21
Which statement about the use of technology and tools to achieve and maintain certification is correct?
- A. The data reported from the tools can be used to provide evidence for audits
- B. Any tools used shall be listed on the ISO catalogue of approved tools
- C. The technology and tools used shall be assessed during the audits
- D. The use of technology is mandatory
正解：A
質問 # 22
What is an audit observation?
- A. A recommendation that has to be actioned
- B. A finding against an area which is NOT in the scope of the standard
- C. A conformity to the standard where there is an opportunity for improvement
- D. A non-fulfilment of a requirement
正解：C
質問 # 23
What is the intent of the service availability management process?
- A. To ensure that agreed service availability commitments to providers can be met in all circumstances
- B. To ensure agreed effective communication towards customers
- C. To ensure that agreed service availability commitments to customers can be met within agreed targets
- D. To ensure that agreed levels of service commitments to customers can be met in all circumstances
正解：C
質問 # 24
Which is a reason for the requirement to budget service costs?
- A. To enable effective financial control for services
- B. To reduce overall service costs
- C. To improve the service management processes
- D. To provide the basis for service provider organization charges
正解：A
質問 # 25
Which event is NOT part of the definition of an incident?
- A. A reduction in the quality of a service
- B. An unplanned interruption to a service
- C. An event that has NOT yet impacted the service to the customer
- D. A request for access to a service
正解：D
質問 # 26
To which other process is service design and transition most related?
- A. Change management
- B. Asset management
- C. Incident management
- D. Continual improvement
正解：A
質問 # 27
How should a problem requiring a change to a configuration item be resolved?
- A. Use a service request
- B. Update the configuration management database
- C. Raise a request for change
- D. Escalate the problem to service level management
正解：C
質問 # 28
ISO/IEC 20000-1 can be applicable to a service provider:
- A. Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements
- B. Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements
- C. Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
- D. Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
正解：D
質問 # 29
How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?
- A. One
- B. Three
- C. Five
- D. Two
正解：B
質問 # 30
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?
- A. All service management personnel shall be aware of their contribution to service management objectives
- B. All service management staf shall be qualified to at least ITIL Foundation level
- C. Appropriate service management staff training records shall be maintained
- D. The competencies required for service management roles shall be determined
正解：B
質問 # 31
Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?
- A. The service provider's contract manager
- B. The service provider's business relationship manager
- C. The external supplier
- D. The sub-contracted supplier
正解：C
質問 # 32
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.
- A. service management processes used for
- B. name of the organization
- C. number of resources required for
- D. names of suppliers involved in
正解：B
質問 # 33
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?
- A. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
- B. To ensure that a process exists for the procurement of suppliers
- C. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
- D. To ensure that supplier processes and procedures are defined
正解：A
質問 # 34
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?
- A. Any process owner
- B. The Registered Certification Body
- C. A consultancy organization
- D. Top management
正解：D
質問 # 35
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?
- A. A contract agreed with the customers
- B. A list of service level targets agreed with the customers
- C. A list of service level targets agreed with the service provider organization
- D. A contract agreed with the service provider organization
正解：D
質問 # 36
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"
- A. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
- B. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
- C. They don't relate
- D. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001
正解：D
質問 # 37
Which is a requirement of incident management for a Major Incident?
- A. The customer shall be responsible for the definition of a Major Incident
- B. Opportunities for improvement shall be identified before the incident is resolved
- C. The root cause of a major incident shall be recorded at the time the incident record is created
- D. Responsibility shall be assigned for managing a major incident
正解：D
質問 # 38
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
- A. Service level management
- B. Capacity management
- C. Service availability management
- D. Configuration management
正解：B
質問 # 39
What is not an input to manage continual improvement?
- A. Governance of processes operated by other parties
- B. Relevant directives from top management
- C. Optimized resource utilization or risk reduction
- D. Problem records
正解：A
質問 # 40
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PECB ISO-IEC-20000-Foundation 認定試験の出題範囲：
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試験合格保証付きのISO 20000 ISO-IEC-20000-Foundation試験問題集：https://jp.fast2test.com/ISO-IEC-20000-Foundation-premium-file.html