素晴らしいISO-IEC-20000-Foundation試験問題集試そうISO-IEC-20000-Foundation問題集PDF
ISO-IEC-20000-Foundation問題集PDFでISO-IEC-20000-Foundationリアル試験問題解答
PECB ISO-IEC-20000-Foundation 認定試験の出題範囲：
| トピック | 出題範囲 |
|---|---|
| トピック 1 |
|
| トピック 2 |
|
| トピック 3 |
|
質問 # 30
What is the objective of service continuity management?
- A. To ensure that service continuity plans are tested in accordance with business needs
- B. To ensure that potential service continuity issues are predicted and preventive action taken
- C. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
- D. To ensure that service continuity requirements are fully defined and agreed in service level agreements
正解：C
質問 # 31
Which event is NOT part of the definition of an incident?
- A. An event that has NOT yet impacted the service to the customer
- B. An unplanned interruption to a service
- C. A reduction in the quality of a service
- D. A request for access to a service
正解：D
質問 # 32
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".
- A. access to a service
- B. change of scope
- C. proposal for a new service
- D. update to a configuration item
正解：A
質問 # 33
How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?
- A. Three
- B. Five
- C. Two
- D. One
正解：A
質問 # 34
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
- A. Service availability management
- B. Capacity management
- C. Configuration management
- D. Service level management
正解：B
質問 # 35
What do the principles Adapt and Adopt mean?
- A. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way
- B. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard
- C. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices
- D. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance
正解：C
質問 # 36
What do demand management and capacity management do?
- A. Demand management determines future capacity needs. Capacity management monitors current capacity
- B. Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand
- C. Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs
- D. Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services
正解：B
質問 # 37
at is the difference between a nonconformity and an observation?
- A. A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement
- B. A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
- C. They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted
- D. They are different names for the same thing
正解：A
質問 # 38
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
- A. Change management
- B. Service desk
- C. Configuration management
- D. Release and deployment management
正解：A
質問 # 39
During an audit, what is an observation?
- A. A recommendation that has to be actioned
- B. A finding against an area which is NOT in the scope of the standard
- C. A non-fulfillment of a requirement
- D. A conformity where there is an opportunity for improvement
正解：D
質問 # 40
Which is not an example of configuration information for a CI?
- A. Feature of a service
- B. Unique identification
- C. Relationship with other Cis
- D. Status
正解：A
質問 # 41
What is an example of a requirement for the service management objectives?
- A. They should be left unchanged, even if services change
- B. They should be shared with the customers
- C. They should be easy to realize
- D. They should be consistent with the service management policy
正解：D
質問 # 42
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?
- A. To ensure that a process exists for the procurement of suppliers
- B. To ensure that supplier processes and procedures are defined
- C. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
- D. To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers
正解：D
質問 # 43
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?
- A. By signing a contract with the external supplier
- B. By agreeing the scope of the services to be delivered by the external supplier
- C. By coordinate activities with other parties involved in the service lifecycle
- D. By appointing a designated individual who is responsible for managing the relationship with the external supplier
正解：C
質問 # 44
Why would organization adopt ISO/TEC 20000?
- A. To certify their products
- B. To review the Service Management System (SMS)
- C. To certify their services
- D. To confirm that all ITIL guidelines have been implemented
正解：B
質問 # 45
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.
- A. service management processes used for
- B. name of the organization
- C. number of resources required for
- D. names of suppliers involved in
正解：B
質問 # 46
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"
- A. They don't relate
- B. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
- C. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001
- D. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
正解：C
質問 # 47
How can an organization determine the effectiveness of the service level management process?
- A. By checking contracts with suppliers
- B. By reporting on all incidents
- C. By defining service levels
- D. By monitoring service level targets
正解：D
質問 # 48
......
有効なISO-IEC-20000-Foundationテスト解答とPECB ISO-IEC-20000-Foundation試験PDF：https://jp.fast2test.com/ISO-IEC-20000-Foundation-premium-file.html