[2023年07月] 更新されたのはITIL ITIL-4-Transition問題集PDFオンラインエンジン
ITIL-4-Transition.PDFで問題解答！サンプル問題は信頼され続けます
ITIL 4 Managing Professional Transition 認定は、最新のITサービス管理の実践について更新されたいITプロフェッショナルにとって有益です。この認定はまた、ITサービス管理のキャリアを進めたいITプロフェッショナルにとっても有益です。ITIL 4 Managing Professional Transition 認定は、グローバルに認知され、IT業界の雇用主に高く評価されています。
質問 # 23
What BEST describes the relationship between planning and risk?
- A. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
- B. Risk management is the exclusive domain of dedicated risk managers
- C. Planning should always consider risks and how to mitigate them
- D. Planning is a high level function, risk management is a tactical activity
正解：C
質問 # 24
An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?
- A. Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes
- B. Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service
- C. Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations
- D. Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements
正解：A
質問 # 25
Which is an example of results-based measurement and reporting?
- A. Measuring and reporting the cost of providing a service to customers and users
- B. Measuring and reporting the number of hours worked by service desk employees
- C. Measuring and reporting the customer satisfaction with closed incidents
- D. Measuring and reporting the number of supplier-related interruptions to a service
正解：C
質問 # 26
From the perspective of a service provider how does the digital product lifecycle start?
- A. With the onboard mg of customers
- B. With the co creation of value
- C. With the offboarding of customers
- D. With the exploration of market opportunities
正解：D
質問 # 27
Which is a purpose of the customer journey?
- A. To maximize the number of contacts with the customer in order to enhance the service
- B. To understand the service consumer resources required to deliver the service
- C. To understand the interactions between the user and the service provider
- D. To maximize the co-creation of value from both an outcome and experience perspective
正解：C
質問 # 28
An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?
- A. Employee satisfaction management
- B. Customer-orientation
- C. CI/CD
- D. Integration and data sharing
正解：A
質問 # 29
When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?
- A. Develop a value stream map of the desired future changes
- B. Create a clear picture of what is changing and why it is valuable
- C. Communicate areas of waste that can be eliminated
- D. Create corrective action plans for staff who are resistant to the change
正解：B
質問 # 30
In service relationships what is a benefit of identifying consumer roles?
- A. It enables a common definition of value
- B. It enables effective stakeholder management
- C. It provides shared service expectations
- D. It removes constraints from the customer
正解：B
質問 # 31
Which is a method for value-driven, data-driven and user-centered service design?
- A. The MoSCoW method
- B. Design thinking
- C. Balanced scorecard
- D. Stakeholder analysis
正解：B
質問 # 32
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?
- A. Adopting Kanban boards to visualise the flow of work across software development teams
- B. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized
- C. Running safe to fail experiments that provide learning opportunities
- D. Implementing CI/CD toots to deploy software quickly
正解：C
質問 # 33
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
- A. The software development manager
- B. The other members of the software development team
- C. The IT change manager
- D. The sponsor in the service consumer organization
正解：B
質問 # 34
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?
- A. Communication is a two-way process
- B. We are all communicating all the time
- C. There is no single method of communicating
- D. Timing and frequency matter
正解：C
質問 # 35
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
- A. Resilient operations
- B. Fast development
- C. Valuable investments
- D. Assured conformance
正解：A
質問 # 36
Which describes the value driven approach to service design?
- A. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
- B. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
- C. Designing just enough features to satisfy early customers, and providing feedback for future development
- D. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
正解：D
質問 # 37
Which charging mechanism could cause the price of a service to change depending on the time of day?
- A. Cost
- B. Cost plus
- C. Differential charging
- D. Market price
正解：C
質問 # 38
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- A. Focus on value
- B. Keep it simple and practical
- C. Progress iteratively with feedback
- D. Start where you are
正解：D
質問 # 39
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ITIL 4 Managing Professional Transition試験は、ITIL 4フレームワークの包括的な理解を提供する4日間のトレーニングコースです。このコースは4つのモジュール、Create、Deliver and Support、Drive Stakeholder Value、High-Velocity IT、そしてDirect Plan and Improveをカバーします。コース資料には、ケーススタディ、実践的な演習、およびサンプル試験問題が含まれており、ITプロフェッショナルが認定試験に備えるのに役立ちます。
ITIL 4マネージングプロフェッショナルトランジション試験は、4つのモジュール、Create、Deliver and Support、Drive Stakeholder Value、High Velocity IT、およびDirect、Plan and Improveをカバーしています。これらのモジュールには、サービスマネジメントの概念、サービス価値システム、サービス価値連鎖、サービスパフォーマンス、および継続的改善など、さまざまなトピックが含まれています。試験に合格することで、ITプロフェッショナルがITIL 4フレームワークに沿って効果的にITサービスを管理するスキルと知識を持っていることが証明され、ITサービスマネジメントの分野でキャリアを進めるのに役立ちます。
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ITIL 4 Managing Professional ITIL-4-Transition試験と認定テストエンジン：https://drive.google.com/open?id=1anvw1DX4F6XKlWfqPzzvix70MmaIlPFC