100%更新されたのはASQ CMQ-OE限定版PDF問題集 [Q220-Q236]

100%更新されたのはASQ CMQ-OE限定版PDF問題集

有効な試験問題を試そうCMQ-OEには無料サイトで限定お試しチャンス

質問 # 220
A good tool to use in managing multiple-customer requirements is a

A. process control chart
B. customer segmentation study
C. house of quality matrix
D. Pareto chart by customer type

正解：C

解説：
The house of quality matrix is a powerful tool for managing multiple-customer requirements. Here's how it works:
* Customer Needs: Begin by identifying and capturing customer needs, desires, and expectations. These can be gathered through surveys, interviews, feedback, and market research.
* Translation to Technical Requirements: The house of quality matrix translates customer needs into specific technical requirements. These requirements are often related to product features, performance, reliability, safety, and other aspects.
* Matrix Structure:
* The matrix has two main sections: the left side (customer requirements) and the top side (product features or characteristics).
* Each cell in the matrix represents the relationship between a specific customer requirement and a product feature.
* The strength of the relationship is indicated using symbols (e.g., +, ++, -) or numerical values (e.
g., 1, 2, 3).
* Prioritization and Alignment:
* Cross-functional teams collaborate to prioritize the technical requirements based on their impact on customer satisfaction.
* The matrix helps align different departments (such as design, engineering, marketing, and manufacturing) around common goals.
* Action Plans:
* Once the matrix is complete, teams develop action plans to address each requirement.
* These action plans guide product development, process improvement, and resource allocation.
* Continuous Improvement:
* The house of quality matrix is revisited throughout the product lifecycle to ensure ongoing alignment with customer needs.
* It supports continuous improvement efforts by allowing teams to track progress and make adjustments.
In summary, the house of quality matrix provides a structured approach to managing customer requirements, fostering collaboration, and ensuring that products or services meet customer expectations2.
References:
ASQ Certified Manager of Quality/Organizational Excellence Body of Knowledge.
ASQ Certified Manager of Quality/Organizational Excellence study guide and handbook.

質問 # 221
The definition and communication of the quality vision, mission, and goals of a company is the primary responsibility of the

A. quality assurance organization as a whole
B. quality process teams
C. senior management team
D. Individual quality manager

正解：C

質問 # 222
A quality system should be based on which of the following fundamental management principles?

A. Employees want to do a good job
B. Statistical process control should be used throughout the organization
C. Suppliers should be certified by an external agency or audited annually
D. "Zero defects" is the only acceptable quality level

正解：A

解説：
The ASQ Certified Manager of Quality/Organizational Excellence Handbook provides comprehensive information on these principles, their application, and their impact on quality management. It covers historical perspectives, key concepts, terminology, benefits, best practices, and barriers to success. Additionally, it offers guidance for preparing for the CMQ/OE examination1.
These principles align with the broader scope of quality management and organizational excellence, emphasizing employee engagement, process control, continuous improvement, and customer satisfaction. By adhering to these principles, organizations can create effective quality systems and drive excellence in their operations.
:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. Published 2021. Link

質問 # 223
The first step in surveying customers is to
The first step in surveying customers is to

A. determine the important quality dimensions of the product or service
B. identify the target audience for the survey
C. create pilot questions for the survey
D. determine which sampling technique to use

正解：B

質問 # 224
Which of the following tools is used to clarify roles and track accountability between activities and related stakeholders?

A. Affinity diagram
B. Prioritization matrix
C. Gant chart
D. Deployment flow chart

正解：D

解説：
The Deployment flow chart is a valuable tool for visualizing the flow of activities, responsibilities, and accountabilities within a process or project. It helps clarify roles by mapping out who is responsible for each task or step. By using symbols and arrows, the flow chart illustrates the sequence of activities and the relationships between different stakeholders. This tool ensures that everyone involved understands their roles and responsibilities, which is essential for effective process management and project execution3.
:
ASQ Certified Manager of Quality/Organizational Excellence
ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) | ASQ India ASQ Certified Manager of Quality/Organizational Excellence

質問 # 225
Which of the following methods is used to listen to customers to learn exactly what they want and then, using a logical system, determine how best to fulfill those needs with available resources?

A. Quality assurance
B. Quality control
C. Quality planning and analysis
D. Quality function deployment

正解：D

質問 # 226
Flexibility, faster time to market, improved design, and lower costs are all benefits of

A. Customer satisfaction surveys
B. Customer partnering programs
C. Certification programs
D. Material requirements planning (MRP) systems

正解：A

質問 # 227
In your former position of employment you helped develop a statistical software package that the company markets, and because of your position there you receive royalties on the sales. Your current employer needs to purchase some statistical software and has asked you to select the best available package. You believe that the one sold by your former employer best meets the criteri a. You should:

A. Select another statistical software package to avoid any possible perception of bias.
B. Tell the company of your financial interest in the software selected, along with the reasons for selecting it as the best option.
C. Simply purchase the software because you know it is the best based on the matrix you used for analysis of the various packages.
D. State that you can not participate in the selection process because of your potential bias.

正解：B

質問 # 228
To further improve customer loyalty, an investment service organization may effectively use which of the following strategies?
I. A lost-customer analysis
II. Free lessons for customers on how to make wise investments
III. A customer panel to determine acceptability of a free quarterly newsletter highlighting the lives of long-term investors IV. Direct computer access to market information and investment analysis data for high-value customers

A. I and III only
B. II, III, and IV only
C. I, II, III, and IV
D. I only

正解：C

質問 # 229
A cross-functional team has been working t>n a process improvement project that affects departments A. B. C.
and D. Once the project is completed, which of the following people associated with the team is responsible for ensuring that the changes are integrated into the processes of the affected departments?

A. Coach
B. Sponsor
C. Member
D. Facilitator

正解：A

解説：
The CMQ/OE is a professional who champions process-improvement initiatives across various industries, from small businesses to multinational corporations. As part of their role, they lead cross-functional teams working on process improvement projects. Once a project is completed, the CMQ/OE ensures that the changes are effectively integrated into the processes of the affected departments. This involves monitoring customer/supplier relations, supporting strategic planning, and deploying measurement systems to assess organizational improvement. The CMQ/OE's responsibilities extend to motivating and evaluating staff, managing projects and human resources, analyzing financial situations, evaluating risks, and employing knowledge management tools to address organizational challenges1.
References: 1: ASQ Certified Manager of Quality/Organizational Excellence

質問 # 230
Which of The following graphs indicates a positive correlation between two sets of data?

正解：B

解説：
In Option B, the graph shows a straight line with a positive slope, which indicates a positive correlation between the variables X and Y. As X increases, Y also increases, demonstrating a direct relationship between the two variables. This positive correlation suggests that when one variable goes up, the other tends to go up as well2.
References:
ASQ Certified Manager of Quality/Organizational Excellence
ASQ Certified Manager of Quality/Organizational Excellence

質問 # 231
The most common reason that companywide quality training programs fail is because the

A. participants' baseline skills are too diverse
B. support of management is lacking
C. participation by various functional departments is lacking
D. language and concepts are to complex

正解：B

解説：
The lack of support from management is a significant barrier to the success of companywide quality training programs. When management does not actively endorse or prioritize quality initiatives, it becomes challenging to implement effective training across the organization. Without management buy-in, employees may not take the training seriously, and the necessary resources (such as time, budget, and personnel) may not be allocated. Therefore, it is crucial for management to actively champion quality training programs to ensure their success1.
References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition12.

質問 # 232
Which of the following financial summaries is used to indicate a company's total business performance over a specific period of time?
'Which of the following financial summaries is used to indicate a company's total business performance over a specific period of time?

A. Owners' equity
B. Cash flow statement
C. Balance sheet
D. Income statement

正解：D

解説：
According to the ASQ Code of Ethics, it is unethical for a quality professional to accept compensation from more than one party for the same service without the consent of all involved parties1. This action could lead to a conflict of interest and impair the professional's objectivity and independence. The code requires quality professionals to avoid conflicts of interest and to be transparent about any business connections, interests, or affiliations that might influence their judgment or the equitable character of their services2.
References: The ASQ Code of Ethics outlines the fundamental principles and expectations of a quality professional, including the responsibility to act with integrity and honesty, safeguard proprietary information, and avoid conflicts of interest1. Accepting compensation from two different parties for the same service without consent directly violates these principles and is considered a breach of ethical conduct2.

質問 # 233
The Taylor Company makes products in E to S ne 1 and its base is moving toward full computer-assisted design (CAD) systems. Taylor 1s planning to implement a policy requiring product acceptance to be made from CAD drawings resident on the computer system. However, the Ward Company, an important customer of Taylor. has a written policy requiring suppliers to use paper drawings for product acceptance. Which of the following actions should Taylor take to be cost-effective and sensitive to Ward's requirement?

A. Implement the CAD acceptance system and make exception for individual customer as needed
B. Implement the CAD acceptance system and discuss with marketing how to change Ward's position.
C. Implement a dual-design media acceptance system
D. Delay implementing the CAD acceptance system until Ward changes its requirement

正解：A

質問 # 234
Which of the following elements describes the combination of the severity and probability of occurrence of harm?