[2024年08月23日]CMQ-OE試験ブレーン問題集で学習注釈と理論 [Q205-Q220]

[2024年08月23日]CMQ-OE試験ブレーン問題集で学習注釈と理論

合格させるASQ CMQ-OEテスト練習テスト問題試験問題集

質問 # 205
XYZ is a business-to-business company that knows the following about its customers.
* They each use XYZ's products differently, depending on their industry.
* They are located in various regions of North America and Europe.
* They have employee workforces of different sizes at different plants
* They pay different prices for the same products, depending on the volume purchased.

A. are located in various geographical regions
B. have employee workforces of different sizes and locations
C. pay different prices for the same products
D. use the products differently

正解：D

質問 # 206
A company uses a process in which all workers and departments that are involved in bringing a product to market are required to participate in all phases of product development, from concept through delivery. What type of engineering process 1s the company using?

A. Reliability
B. Manufacturing
C. Quality
D. Concurrent

正解：D

質問 # 207
Which of the following objectives is an example of a tactical quality goal?

A. Improve market share by 10%
B. Reduce rework in finishing by 10%
C. Increase production efficiency in all departments
D. Reduce overall customer complaints

正解：B

解説：
The objective that exemplifies a tactical quality goal is option D: Reduce rework in finishing by 10%. Tactical goals are specific, measurable, and focused on improving specific processes or areas within an organization. In this case, reducing rework in finishing is a targeted quality improvement that aligns with tactical objectives.
The other options (A, B, and C) are more general or strategic in nature. Remember, tactical goals are often related to operational efficiency and process optimization.

質問 # 208
Which of the following training evaluation methods is easiest to perform but has the most limited value?

A. Reaction
B. Results
C. Behavior
D. Learning

正解：A

解説：
The Reaction evaluation method assesses participants' immediate response to training, such as their satisfaction with the training experience. While it is relatively easy to collect feedback through surveys or questionnaires, this method provides limited insight into the effectiveness of the training in terms of learning outcomes or behavior change. It primarily captures subjective opinions and feelings rather than objective performance improvements. Therefore, while it serves as a quick gauge of participants' reactions, it does not provide substantial evidence of training impact or organizational improvement1.
References: 1: ASQ. (2019). Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge. Retrieved from ASQ CMQ/OE Body of Knowledge1.

質問 # 209
The primary purpose of a supplier certification program is to:

A. Reward excellent suppliers.
B. Reduce the number of supplier audits.
C. Shift costs of supplier management from appraisal to prevention.
D. Transfer responsibility for supplier quality to the purchasing department.

正解：C

質問 # 210
An adult training program is most effective when it

A. is designed and conducted by area managers
B. takes into account the trainees' learning styles
C. uses a combination of lecture and self-test methods
D. is presented at the workplace rather than off-site

正解：B

質問 # 211
Which of the following statements is true about using the plan-do-check-act (PDCA) methodology to make an improvement?

A. The process must continue until the desired results are achieved.
B. The "doing" step is more important than the "checking" process in the sequence.
C. The "checking" process usually produces corrective actions.
D. It is the best way to pursue any kind of improvement.

正解：B

解説：
The PDCA cycle (also known as the Deming cycle or Shewhart cycle) consists of four steps:
* Plan: Recognize an opportunity and plan a change.
* Do: Test the change by carrying out a small-scale study.
* Check: Review the test results, analyze data, and identify learnings.
* Act: Take action based on what was learned. If the change didn't work, revise the plan and repeat the
* cycle.
The "checking" step is crucial because it informs subsequent actions. It doesn't necessarily produce corrective actions directly, but it guides decision-making. PDCA is a continuous improvement tool used in various contexts, including quality management, process improvement, and problem-solving1.
Remember that while PDCA is valuable, other improvement methodologies (such as Six Sigma, Lean, or Agile) may be more suitable for specific situations. The choice depends on the context, goals, and organizational needs12.
References:
* The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. ASQ Quality Press, 2021. Link
* ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BoK).
ASQ. Link

質問 # 212
A quality manager wants to provide problem-solving training to the company's line employees so they can identify and solve problems in their work areas. Which of the following training scenarios will best meet the quality manager's objectives?

正解：D

質問 # 213
The preferred technique/tool used to determine the strategies of organizations serving the same market as
your own organization is:

A. Survey of competitor 's customers.
B. Industry trade association data research.
C. Competitive analysis.
D. Benchmarking.

正解：C

質問 # 214
Which of the following are methods for mitigating risks?
I. Eliminate the condition that may cause a loss to occur
II. Establish contingency plans
III. Obtain insurance to cover some of the potential risk
IV.
Self-insure

A. I only
B. I, II, III, and IV
C. I and II only
D. II, III, and IV only

正解：B

質問 # 215
Knowledge and application of which of the following management theories and styles would be most useful to a manager dealing with an employee who is performing poorly?
I. Maslow's hierarchy of needs
II. Herzberg's two-factor theory
III. McGregor 's theory X and theory Y
IV. Kolb's experiential learning model
V. Behavior management - A-B-C analysis
VI. Hersey-Blanchard's situational leadership model
VII. Senge's systems thinking

A. I, III
B. II, IV, VII
C. I, II, V, VI
D. IV, VII

正解：C

質問 # 216
A certified supplier can be described as a company whose processes and products have been investigated and the results indicate that the supplier

A. produces specified products or services while reducing its investment in appraisal and prevention processes
B. has achieved superior ratings from a consumer advocacy group
C. producer products or services that consistently meet or exceed customer requirements
D. calibrates its measurement and test equipment in accordance with the TSO 17025 standard

正解：C

解説：
A certified supplier is one that has undergone scrutiny and evaluation. The key criterion for certification is that the supplier consistently delivers products or services that meet or exceed customer expectations. This certification ensures that the supplier's processes and products align with quality standards and customer needs. While other factors, such as calibration practices or consumer advocacy ratings, may be relevant, the primary focus is on meeting customer requirements1.
References:
* ASQ Certified Supplier Quality Professional1
* Quality Glossary of Terms, Acronyms & Definitions | ASQ2

質問 # 217
The priority attributed to quality function is not based on size of the quality department. The quality function is not:

A. Oriented towards defect detection
B. A prevention squad
C. A screen or barrier to protect customer
D. All of these

正解：D

質問 # 218
Rank in order, from first lo last, the following steps for deploying the strategic plan throughout the organization.
1. Development of quality goals and strategies by upper management
2. Implementation of action by line departments
3. Establish focus on customer needs
4. Translate strategies into the annual business plan

A. 1, 3, 2, 4
B. 3, 2. 1, 4
C. 1, 3, 4, 2
D. 3, 1, 4, 2

正解：D

解説：
* Before anything else, it's crucial to understand and prioritize the needs of your customers. This step ensures that the strategic plan aligns with customer expectations and requirements.
* Development of quality goals and strategies by upper management: Once customer needs are clear, upper management should define quality goals and strategies. These goals guide the organization toward achieving excellence and meeting customer expectations.
* Translate strategies into the annual business plan: After setting quality goals, the next step is to translate broader strategies into actionable plans. The annual business plan outlines specific initiatives, targets, and resource allocation to achieve the strategic objectives.
* Implementation of action by line departments: Finally, line departments execute the planned actions.
They put the strategies into practice, monitor progress, and make necessary adjustments to ensure successful implementation.
Therefore, the correct order is C. 3, 1, 4, 21.
References: 5. The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.
Sandra L. Furterer and Douglas C. Wood. Published 2021. Link

質問 # 219
During strategic planning, a team develops the following draft worksheet

The team is going to use this worksheet to

A. conduct a stakeholder analysis
B. prioritize actions for process improvements
C. establish trend analysis baselines
D. evaluate resource needs

正解：A

解説：
The draft worksheet presented is typically used for conducting a stakeholder analysis. Stakeholder analysis is a systematic process of identifying stakeholders and their interests, influence, and interrelations within a project or a company's strategic initiatives. The worksheet's columns are labeled 'Employees', 'Suppliers', 'Customers', and 'Special Interests', which are typical categories of stakeholders. The rows are labeled 'Key Needs', 'Goals and Objectives to Meet Needs', and 'Gaps to Fill', which are elements used to assess how well the organization's strategic plan addresses the needs of each stakeholder group. The process involves identifying the key needs of each stakeholder group, the organization's goals and objectives related to those needs, and any gaps between current capabilities and goals, which is essential in stakeholder analysis.
References:
* The ASQ Certified Manager of Quality/Organizational Excellence Handbook, which provides detailed descriptions of the methods and tools used in strategic planning, including stakeholder analysis.
* The Body of Knowledge for ASQ Certified Manager of Quality/Organizational Excellence, which includes conducting stakeholder analyses as a part of strategic plan development.

質問 # 220
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