無料Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038-21究極の学習ガイド（更新された95問あります) [Q34-Q57]

無料Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038-21究極の学習ガイド（更新された95問あります)

トップクラスの1Z0-1038-21練習試験問題

質問 34
Which is a sample object query?

A. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
B. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';
C. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
D. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

正解: B

質問 35
Which two types of joins are available in analytics?

A. Peripheral
B. Outer LTD) External
C. Inner
D. Intersection
E. Internal

正解: B,C

質問 36
Which two components can be edited in a standard report?

A. Non-selectable filters
B. Graphs
C. Permissions
D. Report headings
E. Schedules
F. Column headings

正解: C,E

質問 37
A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A. Remove the existing navigation sets and reassign them.
B. Check the agent profile for whether the appropriate navigation
C. Ask the agent to log in to the application again.
D. Select the Reset Navigation Set to Profile Default option.

正解: D

質問 38
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

A. the Expanded Report Audit Log from the Reports Explorer
B. the permissions of the report
C. the Purge settings in the database
D. the Filters settings of the report

正解: A

質問 39
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

A. Submit an incident to customer care.
B. Look for the message in the receipt email body.
C. Run a message base report and search for the text string you want to change.
D. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

正解: B,D

質問 40
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A. No return events are listed in the incident workflow forthe script to use.
B. The script beginning and ending buttons are not enabled for the script pages.
C. No exit or finished event is being triggered on the script pages.
D. The agents are not able to get to the pages where they can end the script.

正解: A,C

質問 41
Which option should you useto create or configure queues?

A. Configuration > Site Configuration > Message Bases
B. Configuration > Application Appearance >Customizable Menus > System Menus
C. Configuration> Site Configuration > Configuration Settings
D. Configuration > Application Appearance > Customizable Menus > Custom Menus

正解: B

質問 42
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?

A. Make sure guided assistance is enabled in another interface.
B. Increase the maximum number of response nodes in the configuration.
C. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
D. Make sure the guide definition file does not include anyhash value while importing it.

正解: C

質問 43
You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?

A. You need to re-create the message templateacross the multiple interfaces.
B. You need to use the export and import option.
C. The change is reflected across all interfaces by default.
D. You need to copy and paste the source code across the multiple interfaces.

正解: D

質問 44
Which Oracle Service Cloud capability can assign chats based on language and product skills?

A. Advanced routing
B. Engagement engine
C. Syndicated chat
D. Business rules

正解: A

質問 45
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?

A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
B. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
C. by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
D. by configuring settings at the time of creation of the custom object

正解: A

質問 46
When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

A. EGM_ENABLED
B. EGW_PASSWD_CREATE
C. EGW_UPDATE_BY_CREATE
D. EGW_PASSWORD_UPDATE_ENABLED
E. EGW_SEND_EMAIL_HEADERS

正解: D

質問 47
What are three required sections for Custom Process Models?

A. Footer
B. Test harness
C. Code containing integration with externalsystems
D. Test script
E. Code containing custom business logic
F. Header

正解: B,E,F

質問 48
Which three requirements can be implemented by using workspace rules?

A. Calling an add-in
B. Triggering escalation mails to the manager after the escalation time is over
C. Calling a CPM script
D. Prompting a customer care executive to dynamically open a guide
E. Dynamically setting the URL for browser control

正解: A,D,E

質問 49
A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A. Use business rules to automatically calculate dates
B. Define default response requirements.
C. Create a custom incident milestones report and add it to a custom incident workspace
D. Add all the holidays observed by your organization.

正解: C

解説:
Explanation
https://docs.oracle.com/cloud/august2017/servicecs_gs/FAMUG/_service.htm#FAMUGai1215329

質問 50
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A. You can change the default value to 60 minutes by using File > Options > Session Expiration.
B. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
C. Because the system default is 15 minutes, it cannot be changed.
D. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

正解: B

質問 51
Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A. Send a notification to the executive team that the report is available.
B. Set up staff accounts for the executive team.
C. Create andadd the distribution list to the schedule.
D. Create a schedule record for the report.
E. Create a dashboard for the report.
F. Upgrade the permissions for the report toinclude the executive team.

正解: C,D

質問 52
Which two are non-CRUD operations?

A. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
B. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
C. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
D. UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);
E. ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
F. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

正解: C,F

質問 53
A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Enter the value "Unlimited" in the chat and email fields.
B. Enter zero as the initial value for both fields.
C. Leave both the chat and email fields limit as blank.
D. Use the default values.

正解: B

質問 54
Your customer wants to display customized branding information in the login window. Which two options can be used?

A. Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
B. Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
C. Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D. Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

正解: B

質問 55
Which two statements are true about Oracle Service Cloud accelerators?

A. Oracle provides supportfor all accelerators.
B. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
D. Theyare available at http://www.oracle.com/technetwork.
E. The source files for all listed accelerators are available for download.

正解: B,C

質問 56
Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?