合格目指せSalesforce-Associate試験最新のSalesforce-Associate試験問題集PDF 2025年更新
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Salesforce-Associate（Salesforce Certified Associate）認定試験は、Salesforce が提供する認定試験です。この試験は、Salesforce の基本的なコンセプト、機能、機能性を含む Salesforce の知識をテストすることを目的としています。この認定は、Salesforce ドメインでキャリアを構築したい初心者向けに設計されています。この試験は、プロフェッショナルが Salesforce の理解を示し、キャリアの見通しを拡大する絶好の機会です。
質問 # 21
The Health Department wants to gain more insight into its patient data than what Salesforce Dashboards can provide.
Which Salesforce product should the department use?
- A. Experience Cloud
- B. Health Cloud
- C. CRM Analytics
正解：C
質問 # 22
A Salesforce associate is asked to review all the objects within their company's instance. They also need to identify which are custom objects.
Where should the associate go to see this information?
- A. App Launcher
- B. Object Manager
- C. Global Search
正解：B
解説：
The Object Manager is where the associate should go to see the information about all the objects within their company's instance and identify which are custom objects. The Object Manager allows the user to view and manage the metadata of standard and custom objects in Salesforce, such as fields, page layouts, record types, buttons, and actions. The Object Manager can be accessed by clicking the Setup icon in the header, then clicking Object Manager. The custom objects are indicated by a blue icon with a white asterisk, while the standard objects are indicated by a gray icon with a white letter. The App Launcher is where the user can access all the apps and objects in Salesforce, such as Sales, Service, Marketing, and so on. The App Launcher does not show the information about the objects, such as fields, page layouts, or record types. The Global Search is where the user can search for records across multiple objects and fields using keywords or phrases.
The Global Search does not show the information about the objects, but only the records that match the search criteria.
質問 # 23
A Salesforce associate has been tasked with creating new fields on the Contact object and determining what type of field be used for each one.
Where should the associate go to understand the differences between the data types?
- A. Customer Support
- B. Salesforce Help
- C. App Launch
正解：B
解説：
Explanation
Salesforce Help is where the associate should go to understand the differences between the data types.
Salesforce Help is a resource that provides documentation, guides, videos, and support for Salesforce users who need assistance with using or troubleshooting Salesforce products and features. Salesforce Help has a section called Data Types that explains the characteristics and use cases of each data type, such as text, number, date, picklist, checkbox, and so on. Customer Support is a service that provides technical support and assistance for Salesforce users who encounter issues or errors with Salesforce products and features. Customer Support is not a resource that explains the differences between the data types, but rather a resource that helps resolve problems or incidents. App Launcher is a feature that allows the user to access all the apps and objects in Salesforce, such as Sales, Service, Marketing, and so on. App Launcher is not a resource that explains the differences between the data types, but rather a feature that helps navigate the user interface.
質問 # 24
Refer to the screenshot that shows the Home page.
A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home.
What should the associate do to customize the items on the navigation bar?
- A. Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs.
- B. Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location.
- C. Use the downward arrow next to each item name, then select Move to move the item left or right.
正解：B
解説：
Selecting the personalization button (pencil icon), then clicking and dragging the item name up or down to adjust its location is the correct way to customize the items on the navigation bar, as shown in the screenshot.
質問 # 25
A Salesforce associate at Get Cloudy Consulting is working with a user to view multiple records and their related records on the same screen. Currently, the user uses multiple browser tabs.
Which app should the associate recommend for the user to view multiple records and their related records on one screen?
- A. Salesforce Lightning Console
- B. Salesforce Lightning Page
- C. Salesforce Dashboard
正解：A
質問 # 26
How can a report of all Accounts with Opportunities be created?
- A. Use the Accounts with Opportunities report type.
- B. Use the Opportunities report type.
- C. Use the Accounts report type.
正解：A
解説：
Explanation
Using the Accounts with Opportunities report type is the best way to create a report of all Accounts with Opportunities. A report type defines the set of records and fields available to a report based on the relationships between a primary object and its related objects. The Accounts with Opportunities report type includes accounts that have at least one related opportunity, and allows fields from both objects to be displayed in the report. Using the Accounts report type would not work, because it would include accounts that do not have any related opportunities. Using the Opportunities report type would not work, because it would not include account fields in the report.
質問 # 27
Get Cloudy Consulting (GCC) wants to customize its Sales application's Home tab with additional components.
Outside of the org, where should GCC' Salesforce associate go to collaborate with others on solutions that might resonate with GCC users?
- A. Search for modules in Trailhead.
- B. Explore documents In Help and Training.
- C. Ask a question In a Trailblazer Community Group.
正解：C
解説：
The best place for GCC's Salesforce associate to go to collaborate with others on solutions that might resonate with GCC users is to ask a question in a Trailblazer Community Group. A Trailblazer Community Group is a forum where Salesforce users, partners, customers, and employees can connect, share, and learn from each other. There are groups for different topics, regions, industries, and roles. The associate can join a group that is relevant to their needs and interests, and post a question or a discussion to get feedback and ideas from other members. Exploring documents in Help and Training or searching for modules in Trailhead are also useful ways to learn more about Salesforce, but they are not as interactive and collaborative as asking a question in a Trailblazer Community Group.
質問 # 28
Where can a org's service status and performance degradation information be found?
- A. AppExchange portal
- B. Salesforce help
- C. Salesforce
正解：C
質問 # 29
What is the maximum number of rows a report will display?
- A. 5,000
- B. 3,000
- C. 2,000
正解：B
解説：
Explanation
The maximum number of rows a report will display is 3,000. If a report returns more than 3,000 rows, only the first 2,000 rows are displayed and the rest are truncated. To see all the rows, you can export the report to a CSV file
質問 # 30
Get Cloudy Consulting (GCC) wants to customize its Sales application's Home tab with additional components.
Outside of the org, where should GCC' Salesforce associate go to collaborate with others on solutions that might resonate with GCC users?
- A. Search for modules in Trailhead.
- B. Explore documents In Help and Training.
- C. Ask a question In a Trailblazer Community Group.
正解：C
質問 # 31
Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field to Trade Show*.
What approach would improve data integrity for the Lead Source field'
- A. Set the default value of the Lead Source field to Trade Show'.
- B. Create a validation rule requiring the Lead Source field to equal Trade Show'.
- C. Make an assignment rule named Trade Show' to only assign leads to sales reps.
正解：B
質問 # 32
What should the account owner at Get Cloudy Consulting use to learn the sum of the amount for each opportunity?
- A. A custom report type
- B. The Opportunity related list
- C. A Roll-Up Summary field
正解：C
解説：
Explanation
A roll-up summary field is a field on the parent object that calculates the sum, average, min, or max of a field on the child records. It can be used to learn the sum of the amount for each opportunity related to an account.
質問 # 33
A nonprofit organization wants to help ensure residents in their area receive health checkups. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws.
Which Salesforce cloud solution should help meet these needs?
- A. Nonprofit Cloud
- B. Health Cloud
- C. Service Cloud
正解：B
解説：
Explanation
Health Cloud is the Salesforce cloud solution that should help meet the needs of a nonprofit organization that wants to ensure residents receive health checkups and comply with local privacy laws. Health Cloud is a cloud-based software solution that allows healthcare providers to manage patient relationships, care coordination, and engagement
質問 # 34
Get Cloudy Consulting encourages end users to update their own settings.
How can an end-user access their personal settings?
- A. Click the question mark icon in the header, then create a Case.
- B. Click the gear, con in the header, then click Setup.
- C. Click the profile icon in the header, then dick Settings.
正解：C
解説：
Explanation
The way that an end-user can access their personal settings is to click the profile icon in the header, then click Settings. This will open the Settings page, where the user can update their personal information, language and locale, email, display, security, and other settings. Clicking the gear icon in the header, then clicking Setup will open the Setup page, where the user can access the org-wide settings and features, but not their personal settings. Clicking the question mark icon in the header, then creating a Case will open the Help Center, where the user can get help and support, but not access their personal settings.
質問 # 35
How can a user see only contacts from a specific city on the 'New This Week" list view without changing what other users see?
- A. Clone the list view with a new name, and filter by the specific c
- B. Change the permissions so they can only see records from the specific city.
- C. Build a private report for contacts that is filtered by the specific city.
正解：A
質問 # 36
A college wants to incorporate Salesforce into its admissions program using Program Enrollment and Course Connections.
Which Salesforce cloud provides these features as standard offerings?
- A. Marketing Cloud
- B. Education Cloud
- C. Experience Cloud
正解：C
質問 # 37
A Salesforce standard profile end user is looking for specific information on an Opportunity record page. They are overwhelmed by the required scrolling to see the page.
What should the user do to simplify the page to see only what they want?
- A. Remove activities.
- B. Change page layout assignment.
- C. Collapse detail sections.
正解：C
解説：
Explanation
Collapsing detail sections is a way to simplify the page to see only what the user wants, as it will hide the fields in that section and reduce the scrolling.
質問 # 38
Get Cloudy Consulting (GCC) has a Contact that works at two different Accounts.
How should GCC related this Contact to two Accounts?
- A. Create two contact records
- B. Use Contacts to multiple Accounts
- C. Merge the two Account records
正解：B
解説：
Contacts to multiple accounts is a feature that allows a contact to be related to more than one account. This is useful for scenarios where a contact works at multiple companies or has different roles at different accounts.
Creating two contact records would result in duplicate data and confusion. Merging the two account records would not solve the problem of relating the contact to two accounts.
質問 # 39
Refer to the screenshot that shows the Home page.
A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home.
What should the associate do to customize the items on the navigation bar?
- A. Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs.
- B. Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location.
- C. Use the downward arrow next to each item name, then select Move to move the item left or right.
正解：B
質問 # 40
Salesforce associate received a promotion and needs Edit access to fields on opportunity records across the organization.
Which user setting need updating to allow Edit access?
- A. Queue
- B. Public Group
- C. Permission Set
正解：C
解説：
Explanation
Permission sets are used to grant additional access to users based on their functional or departmental needs. A permission set can be assigned to multiple users, regardless of their profile. A permission set can include field-level security settings that allow edit access to specific fields on an object. Queues are used to group records and assign them to a team of users who can work on them. Public groups are used to group users, roles, or other groups for the purpose of sharing records or sending email.
質問 # 41
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email.
Which Salesforce solution should GCC use?
- A. Experience Cloud
- B. Commerce Cloud
- C. Service cloud
正解：C
解説：
Explanation
The Salesforce solution that GCC should use for customer service where complaints can be logged through a web form and email is Service Cloud. Service Cloud is a product that helps companies deliver fast and personalized customer service across multiple channels, such as phone, email, web, chat, and social media. Service Cloud allows GCC to create cases from web forms and emails, assign them to agents, track their status, and resolve them efficiently
質問 # 42
A Salesforce associate has received a request to create new users for a group of new employees.
Where can the associate check the number of licenses available to be assigned to the new employees7
- A. Company Information
- B. User Management Settings
- C. Salesforce Help
正解：A
質問 # 43
Two users in the same opportunity record are seeing different fields.
What is the reason for this?
- A. The users have been configured with different Locales.
- B. The missing fields are marked as hidden in Object Manager.
- C. The users are assigned different profiles and page layouts.
正解：C
解説：
Explanation
The users are assigned different profiles and page layouts, which determine the fields they can see and edit on the opportunity record.
質問 # 44
A manager is creating a dashboard for their team and wants each team member to receive a copy of the dashboard results by email each week.
What should the team members do to ensure they receive they weekly results?
- A. Follow the dashboard
- B. Subscribe to the dashboard
- C. Like the dashboard.
正解：B
質問 # 45
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