合格させるMicrosoft MB-910テスト問題でテストエンジンとPDFを提供中 [Q64-Q89]

合格させるMicrosoft MB-910テスト問題でテストエンジンとPDFを提供中

あなたをお手軽にMB-910試験合格させるリアルMB-910練習問題集で更新されたのは2024年10月16日

MB-910認定試験の準備をするために、Microsoftは、候補者が機能、機能、機能を含むDynamics 365 CRMプラットフォームを基本的に理解することを推奨しています。候補者は、Microsoftのトレーニングリソースとオンラインコースを活用することもできます。これは、Dynamics 365プラットフォームに関連する幅広いトピックをカバーしています。幅広い準備とDynamics 365プラットフォームを強く理解することで、候補者は自信を持ってMB-910認定試験を受けることができ、顧客関係管理の専門知識を実証できます。

質問 # 64
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.

正解：

解説：

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

質問 # 65
A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company's requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 66
All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 67
A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.
Cases need to be assigned to employees based on predetermined criteria.
You need to determine which routing rules to configure.
Which routing rules should you configure?
To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

正解：

解説：

質問 # 68
You are examining the functionality of views in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 69
A company uses Dynamics 365 Customer Service.
You need to recommend solutions to help the company meet the following business requirements:
Detect and diagnose equipment problems before customers are aware of an issue. Create cases from social channels and SMS text messages.
Use context-specific knowledge articles to solve customer issues quickly.
What should you recommend?
To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

質問 # 70
You are creating segments in Dynamics 365 Customer Insights - Journeys.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 71
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 72
A company is implementing Dynamics 365 Customer Service.
The company wants to enable chat and SMS channels for customers. The company also wants to implement knowledge articles to support resolution of common issues.
You need to recommend which apps the company should implement.
Which app should you recommend? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/channels

質問 # 73
A service company is planning to implement a new system. You evaluate whether the company's requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

正解：

解説：

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders
https://docs.microsoft.com/en-us/dynamics365/field-service/overview

質問 # 74
A company uses Dynamics 365 Customer Voice.
You need to distribute surveys to different groups of anonymous users by using built-in tools.
Which distribution methods should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 75
A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.
The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 76
Customers submit suggestions, questions, and cases to a company by using the following channels:
* Submitting a case in a customer service portal.
* Emailing a support mailbox.
* Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?

A. Work items
B. Work orders
C. Queues
D. Activities

正解：C

質問 # 77
A company uses Dynamics 365 Field Service.
You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?

A. Open - Scheduled
B. Traveling
C. Open - Unscheduled
D. Open - In progress

正解：D

解説：
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking-status

質問 # 78
A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:
View LinkedIn information from within Dynamics 365 Sales.
Validate Dynamics 365 Sales data by using data from LinkedIn.
Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：

Reference:
https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-sales/linkedin-sales- navigator-data-validation
https://www.linkedin.com/learning/dynamics-365-linkedin-sales-navigator-integration-2/install-the-linkedin- sales-navigator-widget

質問 # 79
A company plans to implement Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

正解：

解説：

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

質問 # 80
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

正解：

解説：

質問 # 81
A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:
View LinkedIn information from within Dynamics 365 Sales.
Validate Dynamics 365 Sales data by using data from LinkedIn.
Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

質問 # 82
A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features.
A customer service manager plans to use dashboards for the management team.
You need to describe which visualization should be used for each requirement.
Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 83
A company schedules technicians by using Dynamics 365 Field Service.
You need to demonstrate to the customer which tools are used for the different scheduling types.
Match each tool to its scheduling type.
To answer, drag the appropriate tool from the column on the left to its scheduling type on the right. Each tool may be used once, more than once, or not at all. Each correct match is worth one point.

正解：

解説：

質問 # 84
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 85
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 86
A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.
Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.

正解：

解説：

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

質問 # 87
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 88
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.