Fast2test H21-287_V1.0リアル試験問題解答は更新された[2026年03月26日]
お手軽に合格させる 最新Huawei H21-287_V1.0問題集には132問があります
質問 # 77
What is the primary technical reason for implementing a "geographically redundant" AICC solution with components in different data centers?
- A. To protect against a complete site failure, such as a natural disaster or power outage.
- B. To meet different data retention laws in each region.
- C. To reduce bandwidth costs by load-balancing traffic.
- D. To improve voice quality by reducing latency for agents in different regions.
正解：A
質問 # 78
When troubleshooting one-way audio issues in a SIP-based AICC deployment, what network configuration issue is most commonly the root cause?
- A. The ICD routing rules being misconfigured.
- B. The CTI server running low on memory.
- C. Incorrect DNS settings on the UAP.
- D. Asymmetric routing causing RTP streams to be blocked by a firewall.
正解：D
質問 # 79
In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?
- A. Leased Lines (MPLS)
- B. Public Internet without encryption
- C. Local Area Network (LAN)
- D. Virtual Private Network (VPN)
正解：D
質問 # 80
Which factor is most critical when designing the user experience (UX) for the IVR self-service system?
- A. The background music should be popular songs.
- B. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
- C. The IVR should never transfer the caller to an agent.
- D. The voice of the recorded prompts should be very friendly.
正解：B
質問 # 81
In the context of AICC, what does "ACD" stand for?
- A. Audio Codec Device
- B. Automatic Call Distributor
- C. Automated Call Director
- D. Agent Call Desk
正解：B
質問 # 82
Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?
- A. Call Coaching (Whisper)
- B. Call Recording
- C. Call Barging
- D. Silent Monitoring
正解：A
質問 # 83
What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?
- A. Predictive dialing is only for surveys, while progressive is for sales.
- B. Progressive dialing is faster and more aggressive than predictive dialing.
- C. There is no significant difference.
- D. Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.
正解：D
質問 # 84
When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?
- A. Network Bandwidth
- B. CPU Clock Speed
- C. Disk I/O (Input/Output Operations)
- D. RAM Allocation
正解：B
質問 # 85
The "Average Handle Time (AHT)" metric is composed of which three elements?
- A. Talk Time + Hold Time + After-Call Work Time
- B. Queue Time + Talk Time + Wrap-up Time
- C. Answer Time + Consultation Time + Disposition Time
- D. Ring Time + Talk Time + Transfer Time
正解：A
質問 # 86
In a Huawei AICC solution, the CTI (Computer Telephony Integration) server is responsible for the text-to- speech (TTS) conversion played in the IVR.
- A. False
- B. True
正解：A
質問 # 87
What is the primary function of a "hunt group" in contact center routing?
- A. To define a set of agents or queues that can be targeted by a single pilot number.
- B. To provide background music for callers on hold.
- C. To manage outbound dialing campaigns.
- D. To record calls for a specific group of agents.
正解：A
質問 # 88
The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.
- A. True
- B. False
正解：A
質問 # 89
What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?
- A. It reduces the cost of hardware.
- B. It eliminates the need for a SIP trunk.
- C. It makes the IVR prompts sound clearer.
- D. It simplifies integration with third-party systems and enables the creation of custom applications.
正解：D
質問 # 90
For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?
- A. Progressive Dialing
- B. Power Dialing
- C. Predictive Dialing
- D. Preview Dialing
正解：D
質問 # 91
What is the key difference between "G.711" and "G.729" audio codecs?
- A. There is no significant difference.
- B. G.711 provides higher audio quality but uses more bandwidth, while G.729 uses less bandwidth with slightly lower quality.
- C. G.711 is used for recording, and G.729 is used for live calls.
- D. G.729 is the standard for video calls, while G.711 is for audio only.
正解：B
質問 # 92
When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?
- A. The ability to make outbound calls.
- B. The support for a specific language.
- C. The integration with a multitude of existing backend systems (CRM, ERP, etc.).
- D. The color scheme of the agent desktop.
正解：C
質問 # 93
Which SIP response code indicates that the called party is busy?
- A. 486 Busy Here
- B. 200 OK
- C. 503 Service Unavailable
- D. 180 Ringing
正解：A
質問 # 94
Which factor has the greatest impact on the accuracy of a speech recognition (ASR) engine in the IVR?
- A. The time of day.
- B. The brand of the media server.
- C. The quality and clarity of the audio signal and the use of a well-tuned language model.
- D. The volume of the caller's voice.
正解：C
質問 # 95
For a global AICC deployment, which technique is used to minimize latency for agents and customers in different continents?
- A. Using a global load balancer to direct users to the nearest regional AICC instance.
- B. Deploying a single, centralized AICC cluster in one data center.
- C. Increasing the bandwidth of the WAN links.
- D. Using a single codec for all calls.
正解：A
質問 # 96
What is the purpose of a "dial plan" in a VoIP system within AICC?
- A. To plan the installation of phone lines.
- B. To design the IVR menu structure.
- C. To define the rules for how phone numbers are dialed and routed.
- D. To schedule outbound call campaigns.
正解：C
質問 # 97
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