100% 高得点合格保証CASM無制限42解答で[2025]
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質問 # 23
Which is NOT an ITIL Guiding Principle?
- A. Progress iteratively with feedback
- B. Start where you are
- C. Understand and increase the flow of work
- D. Collaborate and promote visibility
正解：C
解説：
ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:
A . Correct. "Start where you are" encourages building upon existing capabilities instead of starting from scratch.
B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.
C . Correct. "Progress iteratively with feedback" reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.
D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.
Reference:
ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.
質問 # 24
Which BEST describes the goal of Lean?
- A. To remove waste and have fewer defects
- B. To eliminate unnecessary code or functionality
- C. To improve overall customer value
- D. To improve the flow of processes while reducing cost
正解：C
解説：
The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:
A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.
B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.
C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.
D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.
Reference:
Lean Thinking by Womack and Jones: Core principles emphasize customer value.
SAFe Framework: Lean Principles in scaled environments.
質問 # 25
Which of the following is NOT a microprocess characteristic?
- A. Each activity delivers its own value
- B. Supports one process
- C. Outputs may be inputs to multiple practices
- D. Provides for small, frequent releases
正解：D
解説：
Microprocesses are small, independent activities within a broader process, focused on efficiency and adaptability. Let's evaluate the options:
A . Incorrect. While small, frequent releases are characteristic of Agile principles, this is not a specific characteristic of microprocesses. Microprocesses focus on modularity and adaptability rather than release strategies.
B . Correct. Outputs from microprocesses can feed into multiple practices, demonstrating their flexibility and reusability.
C . Correct. Each microprocess adds incremental value, aligning with Agile's iterative approach.
D . Correct. Microprocesses are often tailored to support specific processes or practices.
Reference:
Agile Process Improvement: Microprocess design principles.
ITIL 4: Process modularity and adaptability.
質問 # 26
How does the Agile Service Manager serve the organization?
- A. By helping to improve the overall agility of the organization
- B. It does not serve the organization; it serves the Team
- C. By focusing on outcomes over artifacts
- D. By ensuring the Team is customer-focused
正解：A
解説：
The Agile Service Manager serves the organization by fostering agility and improving the ability to respond to change effectively.
A . Correct. The Agile Service Manager's role includes driving organizational agility by aligning processes and practices with Agile principles.
B . Incorrect. While Agile values outcomes over artifacts, this is a broader principle, not the primary focus of the Agile Service Manager's service to the organization.
C . Incorrect. Ensuring customer focus is more specific to the team and Product Owner roles.
D . Incorrect. The Agile Service Manager serves both the team and the broader organization by aligning efforts with strategic goals.
Reference:
ITIL 4: Agile Service Management as part of organizational agility.
SAFe Framework: Role of leaders in promoting enterprise agility.
質問 # 27
What BEST describes the Practice Backlog?
- A. All of the above
- B. The artifact that documents what will be needed in the next Sprint
- C. The project plan that will guide the practice's implementation roadmap
- D. The single source of requirements for a practice
正解：D
解説：
The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A . Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B . Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C . Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D . Incorrect. Only B accurately reflects the nature of a Practice Backlog.
Reference:
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.
質問 # 28
Who makes the decision to release an Increment?
- A. Both A and B
- B. The Agile Practice Owner
- C. The Agile Service Manager
- D. The Team
正解：B
解説：
In Scrum and Agile practices, the decision to release an increment typically lies with the Product Owner (or Agile Practice Owner in service contexts) because they are responsible for maximizing the value of the product and ensuring alignment with business needs.
A . Incorrect. While the team delivers the increment, the release decision is outside their authority.
B . Correct. The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.
C . Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.
D . Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.
Reference:
Scrum Guide 2020: Role of the Product Owner in release decisions.
質問 # 29
What is Lean?
- A. The DevOps values
- B. A method of work that pulls the flow of work
- C. A standard for delivering software
- D. A production philosophy that focuses on improving customer value
正解：D
解説：
Lean is a production philosophy derived from Toyota's manufacturing system, which focuses on delivering customer value by reducing waste, improving flow, and continuously enhancing processes.
A . Incorrect. Lean is not a standard for delivering software. It is a broader philosophy that can be applied across industries.
B . Correct. Lean's primary objective is to optimize customer value by eliminating inefficiencies and improving workflow.
C . Incorrect. While Lean uses pull systems to manage workflow, this is a method within Lean and not its overall definition.
D . Incorrect. DevOps values align with Lean principles but do not define Lean itself.
Reference:
Lean Thinking by James Womack and Daniel Jones
SAFe Framework: Applying Lean Principles
質問 # 30
How does the Agile Service Manager serve the Team?
- A. Writing clear user stories
- B. All of the above
- C. Ensuring the Team is customer-focused
- D. Removing impediments to their progress
正解：D
解説：
The Agile Service Manager primarily serves the team by removing impediments that block progress and ensuring smooth delivery. Let's assess the options:
A . Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager.
B . Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager.
C . Correct. The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency.
D . Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager.
Reference:
Scrum Guide 2020: Role of the Scrum Master in removing impediments.
質問 # 31
Which of the following would NOT help sustain improvements?
- A. Provide ongoing training to existing employees
- B. Increase the velocity of Teams
- C. Communicate successes, failures, and lessons learned
- D. Solicit feedback when changes are made
正解：B
解説：
Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.
A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.
B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.
C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.
D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.
Reference:
ITIL 4: Continuous Improvement principles.
Scrum and Agile: Importance of sustainable delivery practices.
質問 # 32
Which statement about Practice Backlog Refinement is TRUE?
- A. It adds more detail to user stories
- B. It removes user stories that are not needed
- C. It determines the user stories for the next Sprint
- D. All of the above
正解：D
解説：
Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.
A . Correct. Refinement involves adding detail to user stories to make them ready for implementation.
B . Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.
C . Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.
D . Correct. All of these actions are part of the refinement process.
Reference:
Scrum Guide 2020: Backlog Refinement process.
質問 # 33
What is the starting point when designing an Agile process?
- A. Understand the practice's vision and goal
- B. Getting the right stakeholders engaged
- C. Understand the service management architecture
- D. Understand who your customers are and what they value
正解：D
解説：
Designing an Agile process begins with understanding customer needs and value to ensure that processes align with delivering that value efficiently.
A . Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.
B . Correct. Agile emphasizes delivering value to customers, making this the critical starting point for process design.
C . Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.
D . Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.
Reference:
Agile Manifesto: Customer collaboration over contract negotiation.
ITIL 4: Service design principles.
質問 # 34
Which is the BEST description of toil?
- A. Work that is manual, repetitive, and devoid of enduring value
- B. Work that is complex and difficult to do manually
- C. Work that is exhausting
- D. Work that takes a long time to complete
正解：A
解説：
In Agile and DevOps, toil refers to manual, repetitive work that adds no lasting value to the product or service, consuming time and effort that could be better spent on high-value activities.
A . Incorrect. Toil is not necessarily complex; it is often simple but repetitive.
B . Incorrect. Toil may or may not take a long time; its defining trait is the lack of enduring value.
C . Correct. This definition captures toil's repetitive, manual nature and its inability to create value.
D . Incorrect. While toil can be exhausting, this description doesn't encompass its lack of value.
Reference:
Site Reliability Engineering (SRE) by Google: Toil definition and its impact.
Agile principles: Focus on value-added activities.
質問 # 35
Which statement applies to Agile Process Engineering?
- A. Has a linear, sequential approach
- B. Shapes future increments on current business conditions
- C. Robust documentation is required
- D. All requirements are defined upfront
正解：B
解説：
Agile Process Engineering focuses on adaptability and iterative design, aligning future iterations with current needs and business conditions.
A . Correct. Agile evolves based on current feedback and conditions, enabling flexibility and continuous improvement.
B . Incorrect. Agile avoids linear, sequential approaches, favoring iterative cycles.
C . Incorrect. Agile does not define all requirements upfront; it adapts as new needs emerge.
D . Incorrect. Agile minimizes documentation, focusing on value delivery over rigid processes.
Reference:
Scrum Guide 2020: Iterative and incremental development.
ITIL 4: Agile Service Management and adaptability.
質問 # 36
Which statement about Agile is INCORRECT?
Agile is:
- A. A methodology
- B. Applicable beyond software development
- C. Brought to life via frameworks, standards, and processes
- D. A set of guiding values and principles
正解：A
解説：
Agile is often misunderstood, and one common misconception is treating it as a methodology. Let's analyze the options:
A . Correct. Agile is applicable beyond software development. It originated in software but has since been applied to areas like marketing, operations, and even HR.
B . Incorrect. Agile is not a methodology. It is a mindset or philosophy characterized by values and principles outlined in the Agile Manifesto. Frameworks like Scrum, Kanban, or SAFe operationalize Agile, but Agile itself is not prescriptive.
C . Correct. Agile is defined by its guiding values and principles, which include customer collaboration, responding to change, and delivering value frequently.
D . Correct. Frameworks like Scrum and SAFe, as well as processes, help bring Agile principles into practice.
Reference:
Agile Manifesto: agilemanifesto.org
"Scrum Guide 2020" and "Kanban Method" for frameworks operationalizing Agile.
質問 # 37
At which event does the Team typically discuss their velocity and capacity?
- A. Sprint Retrospective
- B. Process Startup
- C. Practice Planning
- D. Sprint Review
正解：C
解説：
The Practice Planning (or Sprint Planning in Scrum) event involves evaluating the team's velocity (historical delivery rate) and capacity (available resources) to determine what work can be committed to during the upcoming iteration.
A . Incorrect. The Sprint Review focuses on inspecting the increment and updating the backlog, not discussing velocity or capacity.
B . Incorrect. The Sprint Retrospective evaluates team performance but does not plan future work.
C . Correct. Velocity and capacity discussions occur during Practice/Sprint Planning to ensure realistic commitments.
D . Incorrect. The Process Startup (Daily Scrum equivalent) is a short status meeting and does not focus on capacity or velocity.
Reference:
Scrum Guide 2020: Sprint Planning.
質問 # 38
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?
- A. The Agile Practice Owner
- B. The Agile Service Manager
- C. The Product Owner
- D. The Team
正解：C
解説：
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner
質問 # 39
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