[Q19-Q41] あなたを余裕でCPUX-F試験合格させます！100%試験高合格率保証 [2022]

あなたを余裕でCPUX-F試験合格させます！100%試験高合格率保証 [2022]

CPUX-F問題集本日限定！無料アクセスが可能に！fromFast2test

質問 19
Choose three correct statements on the definition of a user survey.

A. User surveys should be used to evaluate risk assessments and the general risk tolerance of users
B. A usability evaluation where users are asked to report subjective data into a questionnaire based on their experience of using an interactive system.
C. A usability evaluation where users are asked about information for usage in establishing personas
D. User surveys are not important in the human-centred design
E. User surveys can be used to evaluate users' satisfaction with an interactive system and to gather information on the context of use.
F. User surveys should be developed in accordance with the human-centred design

正解: B,E,F

質問 20
Fill in the blanks:
The purpose of__________ is to serve as a helpful intermediate step in the transformation of the context of use information into comprehensive__________.

正解:

解説:
user needs, user requirements

質問 21
Which one of the following statements best describes the term, "mental model"?

A. A description of a fictitious but realistic user and what they intend to do when using an interactive system
B. Information to help a user to interact with an interactive system
C. A data model of how usability test participants felt about an interactive system following a usability test session
D. A description of the subtasks within a task that have to be carried out in order to reach the user's goals
E. A person's thought process about how an interactive system works
F. A low-cost, simple model of a design or concept used to gather feedback from users and other stakeholders during the early stages of design

正解: E

質問 22
Which one of the following statements does NOT illustrate an important principle for the human-centred design of a new e-commerce website?

A. "The design also addresses what happens before and after users use the new website, for example, promotional ads in other media, and emails that users receive after completing a purchase71
B. "We include users throughout our design process"
C. "During interviews, prospective users came up with suggestions for all kinds of interesting features for the new website. Whenever this happened, we gathered feedback on those suggestions from other users"
D. ''The results of the most recent usability test showed that we haven't fully understood the user needs, so we need to interview more users"
E. "We include management throughout our design process and ask them to approve the needs of our users"
F. "We continue to do usability evaluation until user requirements have been met"

正解: E

質問 23
Which one of the terms below best describes the following statement?
80% of 25 users who have used the car rental website at least twice before must be able to rent a car at Frankfurt Airport (Germany) for two days starting tomorrow at 09.00. Users must complete the task in under 5 minutes.

A. Test task
B. Use scenario
C. Low-fidelity prototype requirement
D. User need
E. Quantitative user requirement
F. Qualitative user requirement

正解: E

解説:
Explanation
Qualitative or quantitative user requirements are derived from user needs. User requirements must be verifiable so it is possible to determine in a usability evaluation whether a prototype fulfils them or not.
The user requirements are also used to guide the design in order to ensure that the interactive system meets user's expectations as closely as possible.
Qualitative user requirement
A statement of what users must be able to locate, recognise, understand, select or input as part of conducting a task with the interactive system to meet identified user needs in a specified context of use.
Quantitative user requirement
A required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.

質問 24
Fill in the blanks:
A usability_________ shows what representative users are able to accomplish with the interactive system when they carry out representative__________. Eliciting__________ opinions from users, or _________ them, is not part of a usability__________.

正解:

解説:
1. test or tests
2. tasks or task
3. personal
4. discussing
5. test or tests

質問 25
Which one of the following is a valid user requirement for Gamma Airlines website?

A. If a user books a flight that costs more than £2,000, the website must send a confirmation code to the user's mobile phone; the reservation must not be accepted before the user has entered the correct confirmation code on the website
B. Users must be able to select the payment methods they used for previous reservations
C. Most users who frequently book flights on Gamma Airlines website must be satisfied with the website
D. Gamma Airlines website must be effective, efficient and satisfactory to use
E. Gamma Airlines website must be at least as efficient as the websites of the two most important competitors, Alpha Airlines and Beta Airlines
F. Users must be able to book a flight within a reasonable time

正解: B

解説:
Explanation
A requirement for use that provides the basis for design and evaluation of an interactive system to meet identified user needs.
Notes:
1. User requirements are derived from user needs.
2. A user requirement can be a qualitative user requirement or a quantitative user requirement.
3. Both qualitative and quantitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system. While qualitative user requirements address the way in which the interactive system is used to arrive at a user goal, quantitative user requirements set measurable goals for usability and user experience.

質問 26
Choose three true statements on story boards.

A. Low-fidelity prototypes are based on use scenarios and storyboards.
B. A storyboard mainly depicts personas as illustrations
C. The purpose of a storyboard is NOT similar to the purpose of a use scenario.
D. A storyboard is a comic book style representation of a use scenario.
E. Storyboards can NOT be used to illustrate a current user experience.
F. A sequence of visual frames illustrating the interplay between a user and an envisioned interactive system.

正解: A,D,F

質問 27
Which two of the following statements are valid as-is scenarios for an existing car rental website?

A. When renting a car, customers must be able to select their chosen dates so the website can display the cars which are available.
B. Rachel lives in a village outside Reading. She drives but doesn't own a car as her village has good public transport links to the nearest town, where she works, and she finds the bus convenient and cheap. Rachel occasionally visits her brother in Keswick for the weekend. It is too expensive for her to make this journey by train, and the bus takes too long, so she usually rents a car.
C. Establish the required departure time; 2. Establish the costs for each available vehicle; 3. Choose a vehicle (based on cost size, personal preferences); 4. Reserve the car; 5. Collect the car.
D. When renting a car, customers need to know which cars are available for their chosen dates so they can complete their journey on time.
E. Rachel visits the car rental website to rent a small car so she can drive from Reading to Keswick to visit her brother. She compares the cars available for the dates she wants to travel and chooses the one she likes best. She reserves the car for collection on the evening of the day before her trip.
F. Rachel visits the car rental website to rent a small car so she can drive from Reading to Keswick to visit her brother. It is unclear whether the cars she is considering are available for the dates she wants to travel. Rachel looks for a phone number to speak to someone at the rental company but she can only find a web chat service which is currently offline. Frustrated, Rachel leaves the website and searches for an alternative car rental company.

正解: E,F

解説:
Explanation
Answer C is less correct than answer A and B because it is not narrative and because it is not about a specific user - that is, a persona. Answer F describes a persona; it is not narrative.

質問 28
Usability is a part of the user experience as defined in CPUX-R What does usability here consists of?

A. Cultural neutrality
B. Interaction with social media
C. Satisfaction
D. Product, placement and price
E. Efficiency
F. Effectiveness

正解: C,E,F

解説:
Explanation
See page 12 in https://uxqb.org/wp-content/uploads/documents/CPUX-F_EN_Curriculum-and-Glossary.pdf User experience A user's perceptions and responses that result from the use and/or anticipated use of an interactive system.
Notes:
1. Users' perceptions and responses include the users' emotions, beliefs, preferences, comfort, behaviours, and accomplishments that occur before, during and after use.
2. User experience is a consequence of brand image, presentation, functionality, system performance, interactive behaviour, and assistive capabilities of the interactive system. It also results from the user's internal and physical state resulting from prior experiences, attitudes, skills, abilities and personality; and from the context of use.
3. Usability criteria can be used to evaluate aspects of user experience.
4. Usability is mainly about the interaction with the interactive system. User experience also takes into account what happens before and after the interaction through to final use and recollections of use. See the examples below.
5. User experience is mainly about satisfaction and fulfilment of expectations.
6. User experience is often referred to as UX.
7. The following figure shows the relationship between user experience and usability. Usability is effectiveness, efficiency and satisfaction during actual use, while user experience is the satisfaction or dissatisfaction during anticipated use, actual use and after use.

質問 29
The stage EARLY DESIGN involves converting user needs and user requirements into - choose three:

A. Storyboards
B. Style guide
C. Low-fidelity prototype
D. Use scenarios
E. User journey maps
F. Wireframe

正解: A,D,E

質問 30
Which one of the following methods is most useful in helping to develop the navigation structure of a new website?

A. Heuristic evaluation of a low-fidelity prototype
B. Focus group
C. Storyboard
D. Card sorting
E. Heuristic evaluation of a high-fidelity prototype
F. Contextual interview

正解: B,E

質問 31
Which one of the following best describes a "Post-session interview?

A. The questions that the moderator asks the test participant during the usability test session
B. The questions that the moderator asks the test participants approximately one week after the usability test session to gauge their long-term user experience
C. The interview that takes place before the usability test session
D. The interview that takes place immediately after the usability test session
E. The information that the moderator provides to the test participant ahead of the usability test session
F. The set of questions asked at the end of a contextual interview

正解: D

解説:
Explanation
Stakeholders often observe usability test sessions to see for themselves how the interactive system is performing. Finally, the moderator conducts a brief post-session interview with the usability test participant to understand their overall impressions of the interactive system

質問 32
Fill in the blank:
Context of use description is a description of the users, goals, tasks, resources, and environments derived from observations, contextual interviews and_______.

正解:

解説:
1. focus groups

質問 33
Which one of the following statements demonstrates the importance of user interface guidelines?

A. User interface guidelines enforce the human-centred design process by allowing primary users to participate directly in the design process
B. User interface guidelines are used in heuristic evaluations to determine whether or not a design meets the organisational requirements
C. The non-specific nature of user interface guidelines gives designers the freedom to implement user interface elements however they like
D. User interface guidelines are primarily intended to devolve responsibility for the design of user interfaces across the whole design team, rather than it being the sole responsibility of the user interface designer
E. The specific nature of user interface guidelines ensures that any number of designers are able to implement the same user interface elements in a similar way
F. User interface guidelines allow designers to come up with differences in the appearance and behaviour of user interfaces across an organisation

正解: E

解説:
Explanation
User interface guidelines are low-level, specific rules or recommendations for user interface design that leave little room for interpretation, allowing designers to implement them consistently.
Style guides are collections of user interface guidelines; they are used to ensure consistency in the appearance and behaviour of user interfaces across interactive systems produced by the same organisation.

質問 34
Which one of the following statements best describes a user group?

A. A description of a fictitious but realistic group of users and what they intend to do when using an interactive system
B. Agroup of participants in a usability test whose personal characteristics and context of use with respect to the interactive system are similar or identical
C. A collection of personas whose personal characteristics and context of use with respect to the interactive system are similar or identical
D. A description of a group of users and what they want to do when using the interactive system
E. Agroup of participants in a focus group whose personal characteristics and context of use with respect to the interactive system are similar or identical
F. A group of users whose personal characteristics and context of use with respect to the interactive system are similar or identical

正解: F

質問 35
Fill in the blank:
A Usability evaluation report is a document reporting the results of a usability test, a_________ or a user survey.

正解:

解説:
1. usability inspection
Explanation
Usability evaluation
A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).
Note:
1. Usability evaluation is a common term for
a. Usability test;
b. User survey;
c. Usability inspection.

質問 36
Pick which are subtasks:

A. Book a flight
B. Cancel a car rental reservation
C. Enter the password
D. Register on a car rental website
E. Rent a car
F. Log in to a car rental website

正解: B,D

解説:
Explanation
A subtask does not in itself achieve a goal from the user's point of view but is a necessary decision or action to reach the user's goals.

質問 37
"The level of understanding and implementation of a systematic human-centred design process within an organisation" is:

A. Effectiveness
B. LeanUX
C. Satisfaction
D. Usability Maturity
E. Humancentred design
F. Accessibility

正解: D

質問 38
Fill in the blank:
_________is a narrative text description of the procedure a specific user currently follows to complete one or more tasks.

正解:

解説:
As-is scenario

質問 39
Usability inspections are carried out by:

A. Only by IT-professionals
B. By any participant ready for the task
C. Solely by users themselfes
D. By those that decided the requirements
E. Solely by user experience professionals
F. By either users or experienced professionals

正解: E

解説:
Explanation
Se side 44 i https://uxqb.org/wp-conten17uploads/documents/CPUX-F_EN_Curriculum-and-Glossary.pdf

質問 40
Which two of the following are considered stakeholders but NOT users of a car rental website?

A. A marketing executive who is running a "10% off car insurance" promotion on the car reservation website, for all users who reserve a car directly through the website
B. A call centre employee who is using the car rental website to reserve cars on behalf of a customer
C. A designer who is responsible for the user interface design of the car rental website *
D. A trainer who is teaching staff at a call centre how to use the car rental website
E. An accounts administrator who receives an email invoice for a reservation from the car rental website
F. A customer who contacts a call centre employee and asks them to reserve a car for them on the car rental website

正解: A,C

解説:
Explanation
Stakeholders may or may not be users. Stakeholders are not considered to be users if they are affected by an interactive system but don't interact with it or use its output.
Examples of stakeholders who are not users:
1. The non-technical managers of a team of technical users.
2. People affected by the noise produced by an interactive system.
3. Marketers affected by the impact of the use of the interactive system on the brand.
Examples:
1. A customer (user) uses a car reservation website to make a reservation - The customer is a primary user of the system.
2. A customer (user) calls the reservation centre where a customer service representative uses the same system to make the reservation for them -The customer is an indirect user of the system.

質問 41
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