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Education-Cloud-Consultantブレーン問題集でリアル試験最新問題2023年12月01日には173問題
質問 # 14
College advisors want assistance proactively identifying student issues as they arise.
Which functionality in Student Success Hub should the consultant recommend?
- A. Advising Events
- B. Mass Actions
- C. Success Plans
- D. Early Alerts
正解：D
解説：
Explanation
Early Alerts is a functionality in Student Success Hub that the consultant can recommend to meet the requirement of providing assistance to proactively identify student issues as they arise. Early Alerts is a feature that allows users to create and manage alerts for students who may need intervention or support, such as academic, financial, or personal issues. Early Alerts can help college advisors proactively identify student issues as they arise by using features such as Alert Reasons, Alert Statuses, or Alert Assignment Rules.
Advising Events, Mass Actions, and Success Plans are not functionalities in Student Success Hub that can meet the requirement of providing assistance to proactively identify student issues as they arise. References:
https://www.salesforce.org/products/student-success-hub/overview/
https://powerofus.force.com/s/article/SSHub-Early-Alerts
質問 # 15
A university has hired a consultant to advise on its technology and data strategy.
Which tool should the consultant leverage?
- A. Program Management Module
- B. Insights Platform Data Integrity
- C. Data Maturity Model
正解：C
解説：
Explanation
The consultant should leverage the Data Maturity Model as a tool to advise on the university's technology and data strategy. The Data Maturity Model is a tool that helps organizations assess their current state of data management and identify areas for improvement and growth. The Data Maturity Model consists of five levels:
Ad Hoc, Reactive, Proactive, Managed, and Optimized. The consultant can leverage the Data Maturity Model to advise on the university's technology and data strategy by using features such as surveys, benchmarks, or best practices. Program Management Module, Insights Platform Data Integrity, or Salesforce Advisor Link are not tools that the consultant can leverage to advise on the university's technology and data strategy.
References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://www.salesforce.org/wp-content/uploads/2019/03/Data-Maturity-Model.pdf
質問 # 16
A business school plans a phased Salesforce implementation for its MBA program, Executive Education, Career Advising, and ..
* Executive Education data is largely managed in its own system
* The MBA program is managed in a custom admission system that is integrated will the student information System (SIS)
* Career Advising and Alumni Relations share systems with other university departments
* The consultant has recommended a "crawl, walk, run" strategy
Which department should the consultant recommend for the initial "crawl" phase?
- A. MBA program
- B. Career Advising
- C. Executive Education
正解：A
解説：
Explanation
The MBA program is the best candidate for the initial "crawl" phase because it already has a custom admission system that is integrated with the SIS, which can be leveraged for Salesforce implementation.
Executive Education data is largely managed in its own system, which may require more complex integration or migration. Career Advising and Alumni Relations share systems with other university departments, which may involve more stakeholders and dependencies. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-impleme
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-integrati
質問 # 17
The IT department is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students contact information is sourced in the SIS.
Students are required to report on-campus and off-campus housing mailing information into the SIS.
What is the integration direction between the systems?
- A. One-way integration with Salesforce to the housing system
- B. One-way integration with to the SIS to Salesforce
- C. One-way integration with the housing system to Salesforce
- D. One-way integration with Salesforce to the SIS
正解：B
解説：
Explanation
The integration direction between the systems is one-way integration from the SIS to Salesforce for the IT department that is determining its integration needs between a Salesforce implementation, its SIS, and its housing system. One-way integration is a type of integration that allows data to flow in one direction from a source system to a destination system. The SIS is the source system and Salesforce is the destination system for the contact information and the housing mailing information of the students. The IT department should set up a one-way integration from the SIS to Salesforce to ensure that the data is consistent and accurate in both systems. One-way integration with Salesforce to the housing system, one-way integration with the housing system to Salesforce, or one-way integration with Salesforce to the SIS are not correct integration directions between the systems. References:
https://trailhead.salesforce.com/en/content/learn/modules/api_basics/api_basics_introduction
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
質問 # 18
A university plans to expand its Salesforce Education Data Architecture (EDA) environment to support student services for all of its schools. The university want Contact's family information.
Which action should the consultant take?
- A. Set the Default Account Model to Household.
- B. Set the Default Account Model to Administrative.
- C. Populate the Account field with the Household record.
正解：A
解説：
Explanation
Setting the Default Account Model to Household will allow the university to capture Contact's family information using Household Accounts, which are automatically created when new Contacts are added.
Setting the Default Account Model to Administrative will create Administrative Accounts, which are used to group Contacts by their affiliation to an educational institution or organization, not by their family relationship. Populating the Account field with the Household record is not a valid action because the Account field is read-only and automatically populated based on the Default Account Model. References:
https://powerofus.force.com/s/article/EDA-Account-Model
https://powerofus.force.com/s/article/EDA-Accounts-and-Contacts
質問 # 19
Staff in Continuing and Professional Education use Salesforce and Pardot for marketing and management of its certificate programs. Staff occasionally need to view course payment information that they can access in a separate transaction system. The system admin wants Salesforce to contain only CRM data for reports and automation.
Which data management strategy should the consultant recommend for course payment information?
- A. Manage course payments in the transaction system.
- B. Manage course payments in the transaction system and Pardot.
- C. Migrate course payments to pardot and Salesforce.
- D. Integrate course payments from Salesforce to the transaction system.
正解：D
質問 # 20
A partner wants to self-certify that its app complies with Education Data Architecture (EDA) readiness. The partner needs to certify that its solution is compatible with EDA, or if it duplicates EDA functionality, that it is properly documented and abides by conventions for key EDA objects.
What are two key objects used with EDA?
Choose 2 answers.
- A. Account
- B. Attribute
- C. Opportunity
- D. Affiliation
正解：B、D
解説：
Explanation
Affiliation and Attribute are two key objects used with EDA. Affiliation is an object that represents a relationship between a Contact and an Account or another Contact. Affiliation can be used to track various types of relationships, such as student, faculty, staff, alumni, donor, or advisor. Attribute is an object that stores additional information about a Contact or an Applicant that is not captured by other EDA objects.
Attribute can be used to track various types of information, such as test scores, languages, hobbies, certifications, and documents. Opportunity and Account are not key objects specific to EDA, but rather standard Salesforce objects. References:
https://powerofus.force.com/s/article/EDA-Affiliations
https://powerofus.force.com/s/article/EDA-Attributes
https://powerofus.force.com/s/article/EDA-Data-Dictionary
質問 # 21
A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?
- A. Pardot is incompatible with the Household account model.
- B. Pardot can only create Leads and Contacts.
- C. EDA requires custom automation for lead conversion.
- D. The Do Not Contact TDTM record must be disabled.
正解：C
質問 # 22
A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?
- A. Pardot is incompatible with the Household account model.
- B. Pardot can only create Leads and Contacts.
- C. EDA requires custom automation for lead conversion.
- D. The Do Not Contact TDTM record must be disabled.
正解：C
解説：
Explanation
The consultant should discuss with the Recruitment office that EDA requires custom automation for lead conversion as a compatibility consideration for using Pardot and Salesforce with EDA. Lead conversion is a process that converts a Lead record into an Account, a Contact, and an Opportunity record in Salesforce. EDA does not support the standard lead conversion process in Salesforce, because it uses different account models and objects to store information about individuals and organizations. The consultant should create custom automation for lead conversion, such as using Process Builder, Flow, or Apex, to map the Lead fields to the appropriate EDA fields and objects. Pardot being incompatible with the Household account model, the Do Not Contact TDTM record needing to be disabled, or Pardot being able to create only Leads and Contacts are not compatibility considerations for using Pardot and Salesforce with EDA. References:
https://powerofus.force.com/s/article/EDA-Lead-Conversion
https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics
質問 # 23
A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.
What is one benefit of Open Source Common Projects the consultant can share with the college?
Choose 1 answer.
- A. Projects allow only a few participants.
- B. Projects focus on replacing paid solutions.
- C. Projects go through a Salesforce Security review.
- D. Projects are owned solely by Salesforce.org.
正解：C
解説：
Explanation
One benefit of Open Source Common Projects that the consultant can share with the college is that projects go through a Salesforce Security review. This means that the projects are evaluated and approved by Salesforce for their security standards and best practices. This ensures that the projects are safe and reliable for customers to use. Projects are not owned solely by Salesforce.org, but rather by the community. Projects do not focus on replacing paid solutions, but rather on enhancing existing solutions or addressing gaps. Projects do not allow only a few participants, but rather welcome anyone who wants to contribute. References:
https://www.salesforce.org/open-source-commons/
https://www.salesforce.org/blog/announcing-open-source-commons/
質問 # 24
A university plans to use Salesforce to manage its recruitment and admissions process. A prospective student goes through four maturation stages: Suspects, Prospects, Applicants, and Matriculated. IDs are assigned by the Student Information System (SIS) at the Applicant stage.
Salesforce is the system of record in which two stages?
Choose 2 answers
- A. Applicant
- B. Prospect
- C. Matriculated
- D. Suspect
正解：A、B
質問 # 25
A small college plans to use Salesforce for its student services. A part-time system admin has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project.
What should the consultant recommend?
- A. The program coordinator should be a Salesforce power user.
- B. The program coordinator's role should be on top of the role hierarchy.
- C. The program coordinator should be assigned the System Admin profile.
正解：A
解説：
Explanation
The consultant should recommend that the program coordinator should be a Salesforce power user for the small college that plans to use Salesforce for its student services and has a part-time system admin who has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project. A Salesforce power user is a user who has advanced knowledge and skills in using Salesforce and can perform tasks such as creating reports, dashboards, or workflows. The program coordinator should be a Salesforce power user for the small college that plans to use Salesforce for its student services and has a part-time system admin who has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project by leveraging their Salesforce experience and eagerness to work on the project to support the part-time system admin and contribute to the project's success. The program coordinator should not be assigned the System Admin profile, the program coordinator's role should not be on top of the role hierarchy, or the program coordinator should not be a Salesforce end user for the small college that plans to use Salesforce for its student services and has a part-time system admin who has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce_users_roles_and_permissions
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
質問 # 26
Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have manage.
They want to send mass emails to
constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.
Which solution should consultant recommend?
- A. Marketing Cloud
- B. Salesforce Inbox
- C. foundationConnect
- D. Pardot
正解：A
質問 # 27
A university's IT department and its consultant are integrating data from the Student Information System (SIS) to the Education Data Architecture (EDA). Advisors need to see a student's primary course of study.
Which object in EDA indicates a student's major?
- A. Program Plan Requirement
- B. Relationship
- C. Education History
- D. Affiliation
正解：D
解説：
Explanation
Affiliation is an object in EDA that indicates a student's major or primary course of study. Affiliation is an object that represents a relationship between a Contact and an Account or another Contact. Affiliation can be used to track various types of relationships, such as student, faculty, staff, alumni, donor, or advisor. The consultant can create an Affiliation record for each student and associate it with their major or primary course of study. Education History, Relationship, and Program Plan Requirement are not objects in EDA that indicate a student's major or primary course of study. References:
https://powerofus.force.com/s/article/EDA-Affiliations
https://powerofus.force.com/s/article/EDA-Affiliations-Mappings
質問 # 28
The Financial Aid department of a college uses Student Success Hub. Students need the ability to schedule an appointment with any financial aid advisor.
Which object should the consultant configure in Student Success Hub to meet this requirement?
- A. EDA Relationships
- B. Advising Pools
- C. Public Groups
正解：B
解説：
Explanation
The consultant should configure the Advising Pools object in Student Success Hub to meet the requirement of allowing students to schedule an appointment with any financial aid advisor for the Financial Aid department that uses Student Success Hub. The Advising Pools object is an object in Student Success Hub that allows users to create groups of advisors who share a common availability, location, or service. The Advising Pools object can help the Financial Aid department meet the requirement of allowing students to schedule an appointment with any financial aid advisor by creating an Advising Pool record for financial aid advisors and associating it with a Service record for financial aid advising. The consultant can also configure other settings such as availability, location, or capacity for the Advising Pool record. Public Groups, EDA Relationships, or Program Plans are not objects that the consultant should configure in Student Success Hub to meet the requirement of allowing students to schedule an appointment with any financial aid advisor for the Financial Aid department that uses Student Success Hub. References:
https://www.salesforce.org/products/student-success-hub/overview/
https://powerofus.force.com/s/article/SSHub-Advising-Pools
質問 # 29
A college is using Salesforce to support its recruitment and admissions processes. The college will need to have an online application form, automated bot service, and online application management.
Which two solutions should the consultant recommend?
Choose 2 answers
- A. Digital Engagement
- B. Admissions Connect
- C. Interaction Studio
- D. Third-party form builder app
正解：B、D
解説：
Explanation
A third-party form builder app and Admissions Connect are two solutions that the consultant can recommend to meet the requirement of having an online application form, automated bot service, and online application management. A third-party form builder app is an application that provides additional features and solutions for Salesforce. There are many third-party form builder apps on the AppExchange that offer online form creation and submission capabilities, such as web forms, surveys, or quizzes, and capturing data from them in Salesforce. The consultant can help the college choose an app that meets their needs and budget. Admissions Connect is a solution that extends EDA to meet the needs of higher education admissions and enrollment.
Admissions Connect provides features such as automated bot service, online application management, application review, and decision delivery. Digital Engagement and Interaction Studio are not solutions that can meet the requirement of having an online application form, automated bot service, and online application management. References:
https://appexchange.salesforce.com/appxStore?type=App&keyword=form%20builder
https://www.salesforce.org/products/admissions-connect/overview/
https://trailhead.salesforce.com/en/content/learn/modules/admissions-connect-basics
質問 # 30
The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors.
Sharing settings have been configured so program directors can only see recruitment and application information for their own program.
How can the consultant meet the business requirement?
- A. Set View Dashboard As to the dashboard viewer and share it with program directors.
- B. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.
- C. Add a dashboard filter to the Dean's dashboard and save it to All Folders.
- D. Set View Dashboard As to the Dean and share it with program directors.
正解：A
解説：
Explanation
The consultant can meet the business requirement by setting View Dashboard As to the dashboard viewer and sharing it with program directors. This will allow the program directors to see the same reports as the Dean, but filtered by their own program, based on the sharing settings. Checking the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard, setting View Dashboard As to the Dean and sharing it with program directors, and adding a dashboard filter to the Dean's dashboard and saving it to All Folders are not options that can meet the business requirement. References:
https://help.salesforce.com/s/articleView?id=sf.dashboards_running_user.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic_filters.htm&type=5
質問 # 31
The Alumni Association is interested in using Education Cloud to support its operations The Association tracks alumni interests and hosts networking activities.
Which of these Education Cloud considerations should the consultant discuss with the Association?
- A. Leverage a third-party app to support event management.
- B. Install NPSP into their Education Cloud environment.
- C. Install Insights Platform to understand alumni data.
正解：A
解説：
Explanation
The consultant should discuss with the Alumni Association the option of leveraging a third-party app to support event management, such as Eventbrite or Fonteva Events, which are available on the AppExchange.
Education Cloud does not have a native event management solution. Installing Insights Platform or NPSP into their Education Cloud environment are not relevant considerations for event management. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-solution
https://appexchange.salesforce.com/appxStore?type=Product&keywords=event
質問 # 32
A university's Advancement office plans to implement the Education Data Architecture to manage its alumni, donors, and supporters. The university wants to set up a system default that will automatically create a family record when a Contact record is created by staff members.
Which Default Account Model should the consultant recommend?
- A. Administrative
- B. Educational Institution
- C. Household
- D. Person
正解：C
解説：
Explanation
The consultant should recommend Household as the Default Account Model for the university's Advancement office that plans to implement EDA to manage its alumni, donors, and supporters. Household is an account model that allows users to store information about individuals who are related by family or household relationships, such as spouses or siblings. Household can be used to track various information about an individual or a family unit, such as name, email, phone, address, or total household income. The consultant can help the university set up Household as the Default Account Model in EDA Settings so that a family record will be automatically created when a Contact record is created by staff members. Administrative, Educational Institution, and Person are not account models that can meet the requirement of setting up a system default that will automatically create a family record when a Contact record is created by staff members. References:
https://powerofus.force.com/s/article/EDA-Accounts
https://powerofus.force.com/s/article/EDA-Settings
質問 # 33
Where can a customer find more information on Salesforce open-source and community sprint information?
- A. Trailblazer Community
- B. Trust.salesforce.com
- C. Partner Community
正解：A
解説：
Explanation
The customer can find more information on Salesforce open-source and community sprint information on Trailblazer Community. Trailblazer Community is a platform that connects Salesforce customers, partners, employees, and enthusiasts to learn, share, and collaborate on Salesforce topics and projects. Trailblazer Community provides information on Salesforce open-source and community sprint events, such as dates, locations, agendas, or registration links. The customer can also join groups, forums, or blogs related to Salesforce open-source and community sprint topics on Trailblazer Community. Trust.salesforce.com, Partner Community, or AppExchange are not platforms where the customer can find more information on Salesforce open-source and community sprint information. References:
https://trailhead.salesforce.com/en/content/learn/modules/trailblazer-community-basics
https://trailblazercommunitygroups.com/sprints/
質問 # 34
A university's IT department and its consultant are integrating data from the Student Information System (SIS) to the Education Data Architecture (EDA). Advisors need to see a student's primary course of study.
Which object in EDA indicate a student's major?
- A. Program Plan Requirement
- B. Relationship
- C. Education History
- D. Program Enrollment
正解：D
解説：
Explanation
Program Enrollment is an object in EDA that indicates a student's primary course of study or major. Program Enrollment is an object that represents a junction between a Contact and a Program Plan. Program Enrollment can be used to track various information about a student's course of study, such as status, start date, end date, or level. The consultant can create a Program Enrollment record for each student and associate it with their primary course of study or major. Education History, Relationship, and Program Plan Requirement are not objects in EDA that indicate a student's primary course of study or major. References:
https://powerofus.force.com/s/article/EDA-Program-Enrollments
https://powerofus.force.com/s/article/EDA-Program-Enrollments-Create
質問 # 35
The International Studies office is using Salesforce to manage admissions and scholarship awards programs.
The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.
Which solution should the consultant recommend?
- A. Extended Mail Merge
- B. A third-party app
- C. Salesforce Files
- D. Salesforce reports
正解：C
質問 # 36
Career Services uses a separate event management system for its employment events attendance and registration, and Marketing cloud to promote the event. It wants to integrate student data in Salesforce to identity engaged prospects by matching them with event attendance, career interest, and credit completion towards an academic major.
Which two integration directions should the consultant recommend?
Choose 2 answers.
- A. One-way integration between Salesforce and Marketing Cloud
- B. One-way integration between Marketing Cloud and the event system
- C. Two-way integration between the event system and Salesforce
- D. Two-way integration between the event system and Marketing Cloud
正解：A、C
質問 # 37
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices.
Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?
- A. Einstein Bots
- B. Salesforce Maps
- C. Third-party app
正解：C
解説：
Explanation
The consultant should recommend a third-party app as a solution to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices via SMS, social media, and email for the Recruitment and Admissions office. A third-party app is an app that is developed by an external provider and can be installed or integrated with Salesforce to extend its functionality or features. A third-party app can help the Recruitment and Admissions office track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices via SMS, social media, and email by providing capabilities that are not available in Salesforce or require custom development. The consultant can help the Recruitment and Admissions office find and install a third-party app that meets their needs from sources such as AppExchange or Trailblazer Community.
Salesforce Maps, Einstein Bots, or Marketing Cloud are not solutions that can track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices via SMS, social media, and email for the Recruitment and Admissions office. References:
https://help.salesforce.com/s/articleView?id=sf.appexchange.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics
質問 # 38
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