Fast2test 500-052問題集90問でCisco Specialistを確実実践
リアル最新500-052試験問題500-052問題集
Cisco 500-052 認定試験の出題範囲：
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質問 # 44
A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
- A. a router
- B. 30 outbound IVR ports
- C. 15 agent seats
- D. 30 agent seats
- E. a gateway
正解：B、E
質問 # 45
Which type of information is available from the Cisco Unified Contact Center Express control center?
- A. system parameters configuration
- B. Cisco Unified Communications Manager cluster status
- C. database replication status
- D. date and time of most recent service status
正解：D
質問 # 46
Which server cannot be configured during the installation phase when installing Cisco Unified Contact
Center Express on Cisco Unified Computing System servers?
- A. Cisco Unified Communications Manager server
- B. DNS server
- C. SMTP server
- D. NTP server
正解：C
質問 # 47
Which three components are installed from the Cisco CRS Installer media? (Choose three.)
- A. Cisco IP Telephony Windows 2000 Server OS
- B. Cisco CRS Engine
- C. Cisco Unified CallManager
- D. iPlanet Web Server
- E. Cisco Recording
- F. MS SQL Server
正解：B、E、F
解説：
Section: (none)
質問 # 48
During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?
- A. SQL Error
- B. Timeout
- C. Successful
- D. No Data
正解：C
解説：
Section: (none)
質問 # 49
Select a statement about the Call Subflow step that is not true.
- A. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
- B. The same subflow can be invoked from different scripts.
- C. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
- D. A subflow can access all variables in the calling script.
正解：D
質問 # 50
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?
- A. two languages for both the CAD and the CSD
- B. one language for the CAD and a different language for the CSD
- C. one language for both the CAD and the CSD
- D. two languages for the CAD and one language for the CSD
正解：C
解説：
Section: (none)
質問 # 51
Which tool allows partners to perform these actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration) b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to- quality bid assurance process)
- A. Cisco Unified Communications Sizing Tool
- B. Cisco Solution Expert Tool
- C. Cisco Unified CCX Sizing Tool
- D. Cisco Unified Expert Advisor Tool
正解：A
質問 # 52
The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco Unified
Contact Center Express server? (Choose two)
- A. Cisco Supervisor Desktop
- B. IVR System Prompts
- C. Cisco Unified Communications Operating System
- D. Cisco Unified Communications Manager
- E. Workforce Management
正解：B、C
質問 # 53
A customer purchases 200 Cisco Unified CCX Premium agent seats.
Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign?
(Choose two.)
- A. 30 outbound IVR ports
- B. 15 agent seats
- C. router
- D. gateway
正解：A、D
質問 # 54
Which phones must be associated to the Rm Cm application user account?
- A. all phones
- B. only Cisco Finesse IPPA phones
- C. none, because that user account is not used for phone association
- D. only agent phones that are used with the Cisco Finesse agent desktop
正解：D
質問 # 55
Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)
- A. configure default session timeout
- B. restart the Cisco Unified CCX Engine
- C. create a trigger
- D. upload script to repository
- E. specify the maximum number of sessions
正解：C、D、E
質問 # 56
Which three tasks can an agent perform using email? (Choose three.)
- A. mark the email as junk
- B. save the response as a draft
- C. send the response to the supervisor for review
- D. transfer the email to another agent
- E. mark the email as urgent
- F. transfer the email to another CSQ
正解：B、C、F
解説：
Section: (none)
質問 # 57
Which three tasks can an agent perform using email? (Choose three.)
- A. mark the email as junk
- B. save the response as a draft
- C. send the response to the supervisor for review
- D. transfer the email to another agent
- E. mark the email as urgent
- F. transfer the email to another CSQ
正解：B、C、F
質問 # 58
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced?
(Choose three.)
- A. Unified CCX Application
- B. Overflow CSQ
- C. WrapUp Time
- D. Agent Name
- E. Automatic Work
- F. Service Level
正解：C、E、F
質問 # 59
Which tool is used to size Cisco Unified CCX?
- A. Cisco Unified Communications Sizing Tool
- B. Analysis Manager
- C. Cisco Unified Real-Time Monitoring Tool
- D. Expert Advisor
正解：A
解説：
Section: (none)
質問 # 60
Which statement is true about Cisco Context Service?
- A. A POD can map to multiple fieldsets.
- B. The runtime connector is responsible for account and password management
- C. Every customer is mapped to a maximum of one POD.
- D. A POD can map to a fieldset.
正解：D
解説：
Explanation
A POD (Point of Data) is a unit of data that is stored in Context Service. A POD can contain information about a customer, an interaction, or any other entity that is relevant to the contact center.
A POD can map to a fieldset, which is a collection of fields that define the structure and schema of the POD. A fieldset can have a name, a description, and a list of fields. Each field can have a name, a type, and a value. A POD can belong to only one fieldset, but a fieldset can have multiple PODs1. The runtime connector is not responsible for account and password management, but for registering the contact center components with Context Service and sending and receiving PODs2. Every customer can be mapped to multiple PODs, depending on the number of interactions they have with the contact center3
. References:
1: Cisco Unified Contact Center Express Features Guide, Release 12.0(1) - Context Service Data Model, Fields, and Fieldsets [Cisco Unified Contact Center Express] - Cisco(https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express
2: Cisco Unified Contact Center Express Features Guide, Release 12.0(1) - Component Configuration and Registration [Cisco Unified Contact Center Express] - Cisco(https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express
3: Cisco Unified Contact Center Express Features Guide, Release 12.0(1) - Omnichannel Customer Journey [Cisco Unified Contact Center Express] - Cisco(https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express
質問 # 61
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