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質問 12
What are some of the key characteristics of using a fixed-price service bundle in a service order?
Note: There are 3 correct answers to this question.
- A. Pricing for the sub-items belonging to a service bundle is ignored.
- B. You can enter a product that represents a service bundle as a sub-item in another service bundle (nested service bundles).
- C. You can manually change the price of the service bundle using condition type PPR0.
- D. The account assignment object for the main item is inherited in the sub-items.
- E. If the service bundle contains a service part and the item is released, the system automatically creates a purchase requisition for the service part.
正解: A,C,E
質問 13
What are some of the key features available within SAP S/4HANA Cloud - Service?
Note: There are 2 correct answers to this question.
- A. You can create service orders for technical objects physically located at a customer.
- B. You can create service contracts for business partners with the role Customer.
- C. You can create service notifications and service orders for technical objects within your own organizational structure.
- D. You can create service contracts for business partners with the role Vendor.
正解: B,C
質問 14
The scope item SAP Field Service Management (49X) has been activated.
Which integration features exist with the integration between SAP S/4HANA Cloud and SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.
- B. Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.
- C. Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.
- D. After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.
正解: A
質問 15
What are features of using maintenance plans for recurring services in SAP S/4HANA Cloud - Service?
Note: There are 3 correct answers to this question.
- A. Maintenance plans can be set up to automatically release a service order when it's created.
- B. Completion date is updated automatically in the maintenance plan either upon completion of a service order for a recurring service or manually by the user.
- C. The system can automatically generate a service contract for a service item for which a maintenance plan has been created.
- D. When using maintenance plans for recurring services, service entry sheets can be automatically created, skipping service order creation.
- E. Updating counter readings is an optional step during confirmation of a service order for a recurring service.
正解: A,D,E
質問 16
Based on which reference documents can you create Credit memo requests in SAP S/4HANA Cloud?
Note: There are 3 correct answers to this question.
- A. A billing document for a service contract
- B. A billing document for a service credit memo
- C. A billing document for a service order
- D. A billing document for a service confirmation
- E. A billing document for a service notification
正解: A,B,C
質問 17
You are working in an SAP S/4HANA Cloud system where scope item In-House Repair (3XK) has been activated.
What is the purpose of using the Perform Prechecks app?
- A. Before starting the actual repair process, you can check whether enough capacity is available to start the repair process.
- B. Before starting the actual repair process, you can perform a predefined set of preliminary work steps like disassembly.
- C. You can check whether all customer-related prerequisites for a repair process have been fulfilled like the existence of a (repair) contract.
- D. You can decide for each repair object whether it needs repairing or should be sent back to the customer.
正解: C
質問 18
Configuration
46 of 80
In SAP Central Business Configuration, which activities can you perform in the Product-Specific Configuration Phase?
Note: There are 3 correct answers to this question.
- A. Add new sales organizations.
- B. Add blocking reasons for billing.
- C. Change approval thresholds.
- D. Modify building blocks.
- E. Create new scope items.
正解: A,C,E
質問 19
What are some of the goals that scope item Service Monitoring and Analytics (43B) aims to achieve?
Note: There are 2 correct answers to this question.
- A. Comparing and analyzing service orders across different dimensions to be able to act when needed
- B. Helping to achieve on-time service delivery by monitoring service notifications for completeness
- C. Checking the fulfillment rate of service contracts across different dimensions by checking the released quantities
- D. Helping to achieve on-time service delivery by monitoring service orders for completeness
正解: A
質問 20
According to the General Data Protection Regulation (GDPR) laws, when are SAP customers considered data controllers?
- A. When they extract legacy data in preparation for migration
- B. When they engage other businesses in the European Union
- C. When they request implementation of a cloud solution
- D. When they use SAP cloud applications
正解: D
質問 21
What are examples of scope items that allow for the use of configurable service products in service documents?
- A. Service Order Management and Monitoring (3D2)
- B. Service Contract Management with Advanced Variant Configuration (6GU)
- C. Service Contract Management (3MO)
- D. Service Order Management with Advanced Variant Configuration (6GS)
正解: B
質問 22
What are prerequisites for the creation of a maintenance plan for a recurring service in SAP S/4HANA Cloud - Service?
Note: There are 2 correct answers to this question.
- A. A solution order
- B. A service order
- C. A service order template
- D. A service contract
正解: D
質問 23
What is the key characteristic of the process for a service quotation where the service quotation type Standard Service Quotation is used?
- A. The total capacity requirements are calculated based on the time and material information entered in the quotation.
- B. The total quotation amount is calculated based on the time and material information entered in the quotation.
- C. The total quotation amount is calculated based on the fixed price that is entered in the quotation.
- D. The total available to promise (ATP) quantity is calculated based on the quantities entered for all quotation items.
正解: B
質問 24
Integration and Extensibility
41 of 80
Where do you enable a customer-specific field to be available for UIs and reports relevant for the same business context?
- A. In the Runtime Authoring mode
- B. In the Maintain SAP Business Technology Platform Extensions app
- C. In the Custom Fields app
- D. In the Extensibility Cockpit app
正解: C
質問 25
When using advanced variant configuration for a service contract, where do you maintain the actual configuration required?
- A. In the service contract on item level.
- B. In the service order created with reference to the service contract.
- C. In the service contract on header level.
- D. In the billing document request.
正解: B
質問 26
Based on the SAP Activate methodology, which activities must you perform in the Explore phase?
Note: There are 2 correct answers to this question.
- A. Conduct the Fit-to-Standard analysis to gather configuration values.
- B. Define the organizational structure and chart of accounts.
- C. Conduct the Digital Discovery Assessment to identify extension requirements.
- D. Use the Quality system to demonstrate SAP Best Practice processes.
正解: C,D
質問 27
Data Migration
53 of 80
What are characteristics of the SAP S/4HANA Migration Cockpit?
Note: There are 2 correct answers to this question.
- A. Mapping source values to SAP S/4HANA target values
- B. Combining the staging and file approaches into one migration project
- C. Guidance and simulation of the migration process
- D. Extensibility using the Legacy System Migration Workbench (LSMW)
正解: A,C
質問 28
What roles are example roles required for testing the complete business process supported by scope item Intercompany for Service Documents (53Y)?
Note: There are 2 correct answers to this question.
- A. Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)
- B. Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)
- C. Internal Sales Representative - Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)
- D. Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)
正解: A,C
質問 29
What is the primary goal of using a solution order in an SAP S/4HANA Cloud system?
- A. To enable an SAP customer to address their market for selling, delivering and managing combinations of (project) services, subscriptions and products using one overall document for one of their customers.
- B. To enable an SAP customer to provide a specific and detailed pre-defined solution to a problem for one of their customers.
- C. To enable an SAP customer to only use one document type for all sales and service processes, replacing sales orders, service contracts, service orders and so on.
- D. To enable an SAP customer to only use one document type for all service-related processes, replacing service contracts, service orders and so on.
正解: A
質問 30
What are customers able to scope in SAP S/4HANA Cloud with SAP Central Business Configuration?
Note: There are 2 correct answers to this question.
- A. Countries where business processes will run
- B. Scope extensions
- C. Public sector processes
- D. Pre-defined scenario bundles
正解: B,D
質問 31
You are analyzing the integration between service contracts and billing functionality.
What possibility does the SAP S/4HANA Cloud system offer when setting up this integration?
- A. A billing plan that contains settlement rules can be assigned to the material master record representing the service used in a service contract.
- B. A billing plan that contains settlement rules can be assigned to a service contract item during its creation.
- C. A billing plan can be assigned to a service contract, with settlement rules assigned to the material master record representing the service.
- D. Settlement rules can be assigned to a service contract during its creation with a billing plan assigned to the material master record representing the service.
正解: B
質問 32
Which tool do you use to develop your own cloud applications for SAP S/4HANA Cloud?
- A. SAP ADK
- B. SAP HANA Studio
- C. SAP Cloud SDK
- D. SAPUI5 SDK
正解: B
質問 33
What are some responsibilities of a Customer Center of Expertise (CCOE)?
Note: There are 3 correct answers to this question.
- A. Reduce the total cost of ownership for IT.
- B. Serve as a central contact for SAP and manage interactions with the SAP Service Center.
- C. Determine KPIs that will support a continuous improvement mindset.
- D. Ensure the resources necessary for the project's success are available.
- E. Conduct risk-based assessments to determine the value of activating new processes.
正解: A,C,E
質問 34
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