6210 PDF問題集で2023年06月09日試験問題 有効な6210問題集
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質問 # 14
In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.
Which three conditions must be satisfied before a switch over can occur? (Choose three.)
- A. The active and standby servers are in a running state.
- B. On the active server, all critical CCMS and CCT services are monitored and running.
- C. The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
- D. The active and standby servers have switchover enabled.
正解：A、B、D
質問 # 15
You are preparing for the first backup Avaya Aura Contact Center.
Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?
- A. On the Backup Locations tab, select the Applications.
- B. On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.
- C. On the Backup Locations tab, select the Tape Drive.
- D. Shut down all services.
正解：B
質問 # 16
Which utility is used to status and manage the services in Contact Center Manager Server
(CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit
(CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?
- A. Contact Center System Event and Monitor Utility
- B. Contact Center System Control and Monitor Utility
- C. Contact Center System License and Monitor Utility
- D. Contact Center System Framework and Monitor Utility
正解：D
質問 # 17
When configuring servers for an Avaya Aura Contact Center (AACC) High Availability
(HA) implementation, if you are using the Hosts files to resolve Managed names to
Managed IP Addresses, ensure that you add the Managed Names and Managed IP
Addresses to the Hosts file.
Which DNS entries must be made for the HA servers?
- A. One static entry for the ActiveserverOne static entry for the Standby server
- B. One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name andassociated IP address
- C. Static DNS entry for the Active server
- D. One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address
正解：A
質問 # 18
In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data.
When configuring the Contact Center Manager Administration (CCMA) using the RTR
(Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?
- A. In the Minimum Unicast Sessions box, type the minimum number ofsimultaneous unicast sessions that the server is directed to allow.
- B. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
- C. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
- D. In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
正解：D
質問 # 19
Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?
- A. Contact Center System Event and Monitor Utility
- B. Contact Center System Control and Monitor Utility
- C. Contact Center System License and Monitor Utility
- D. Contact Center System Framework and Monitor Utility
正解：D
解説：
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100093197
質問 # 20
For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true?
(Choose three.)
- A. Avaya Aura® Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.
- B. Avaya Aura® Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2.
- C. Customers upgrading to Avaya Aura® Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2.
- D. A Microsoft Windows Server 2012 R2 operating system product key is required.
正解：B、C、D
解説：
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017364
質問 # 21
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
- A. Avaya Aura Experience Portal
- B. Contact Center Manager Administration
- C. Avaya IQ
- D. Avaya Proactive Outreach Manager
正解：D
質問 # 22
During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.
What is a valid name for the server computer name?
- A. Toronto2_
- B. Toronto2
- C. Toronto 2
- D. 2Toronto
正解：B
質問 # 23
Which two statements about scheduled backups are true? (Choose two.)
- A. Contact Center stores up to seven backup files at each server location.
- B. You can use this utility to back up operating system files.
- C. The backup location must be a tape or optical drive.
- D. You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.
正解：A、D
質問 # 24
From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?
- A. Server Mode
- B. CC Configuration
- C. Notifications
- D. System
正解：D
質問 # 25
Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact
Center Manager Server (CCMS)?
- A. Multimedia Dashboard
- B. Reference Client
- C. Server Manager
- D. Server Utility
正解：B
質問 # 26
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
- A. OD allows you to view real-time statistics for each skillset.
- B. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
- C. OD application steps can include call treatments, such as music or ringback.
- D. OD applications can provide call routing, such as skill-based routing.
正解：A、B、D
質問 # 27
In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/ flows) that reside on the Contact Center system.
The Contact Router list contains which three items that need access to scripting? (Choose three.)
- A. CDRs
- B. CLIDs
- C. DNISs
- D. CDNs
正解：B、C、D
解説：
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100093302
質問 # 28
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
- A. CCMS
- B. CCMA
- C. CCMM
- D. CCT
正解：C
質問 # 29
Which service contains the Inbound Message Handler (IMH) component?
- A. Contact Center Multimedia (CCMM) Campaign Scheduler Service
- B. Contact Center Multimedia (CCMM) E-mail Manager Service
- C. Contact Center Multimedia (CCMM) License Service
- D. Contact Center Multimedia (CCMM) Starter Service
正解：B
質問 # 30
You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS).
Which three functions/features are gained by implementing the AAMS? (Choose three.)
- A. skillset based routing
- B. recorded announcements
- C. text to speech engine
- D. music on hold
- E. anchoring of calls
正解：B、C、D
質問 # 31
You are installing Avaya Agent Desktop (AAD) on an agent PC.
Which three Microsoft software components must be installed? (Choose three.)
- A. Microsoft WinPcap
- B. Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
- C. Microsoft .NET Framework 4.5.2
- D. Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)
正解：B、C、D
質問 # 32
When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore.
How are these services shut-down?
- A. Use the System Control and Monitor utility to manually shut-down the services.
- B. The database utility performs the shut-down automatically.
- C. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
- D. Use the Windows Services utility to manually shut-down the services.
正解：C
質問 # 33
During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)
- A. Preview dialing
- B. Progressive dialing
- C. Predictive dialing
- D. Predetermined dialing
正解：A、C
質問 # 34
Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?
- A. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
- B. Storage Manager for SAN's for managing the remote backups and IIS
- C. Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
- D. IIS and XPS Viewer to view reports on the server.
正解：C
質問 # 35
After the Avaya Aura Media Server High Availability (HA) pair is formed, several Element
Manager pages display new features that reflect the new paired High Availability state/status.
In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)
- A. Ensure one Element Role is listed for both the Active and Standby server.
- B. Ensure only two nodes are listed.
- C. Ensure one Element Role is listed for both the Primary and Backup server.
- D. Ensure no alarms are listed in the Alarm Description column.
正解：A、B、C
質問 # 36
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
- A. OB_
- B. IM_
- C. EM_
- D. VM_
正解：A
質問 # 37
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