33160X無料認定試験材料はこちらの71問題
リアル33160Xは100%カバー率リアル試験問題を試そう！
Avaya 33160X認定試験は、Avayaのワークフォースエンゲージメントサポートソリューションでの経験があり、自分の専門知識を潜在的な雇用主に証明したいと考えているプロフェッショナルを対象としています。試験は厳しい設計になっており、候補者は対象範囲についての徹底的な理解を持っていることが期待されます。試験に合格すると、候補者は世界的に認められ、その分野で高い熟練度を示すAvaya Workforce Engagement Support Certified認定を受けることができます。
質問 # 14
A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)
- A. Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
- B. Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
- C. Install the Avaya Workforce Engagement base software,followedby the HFR Package.
- D. Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
正解：B、C
解説：
Explanation
A slipstream installation is a process of installing the Avaya Workforce Engagement base software and the latest update package in one step. This reduces the installation time and simplifies the process. The HFR package is a hotfix rollup package that contains fixes for known issues and enhancements. The HFR package must be installed after the WFO update package to ensure that the system is up to date and stable. References:
Avaya Workforce Engagement Installation Guide, page 141
Avaya Workforce Engagement Release Notes, page 42
質問 # 15
When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)
- A. Archive
- B. Recorder
- C. Customer Environment.
- D. Storage
- E. RIS (Recorder Integration Service).
正解：B、C、E
解説：
Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, the three main components for analysing an Avaya Workforce Engagement recording integration with Avaya Contact Recorder Advanced (ACRA) are:
A: Customer Environment. This component refers to the customer's network infrastructure, communication platform, contact center applications, and endpoints that are involved in the recording process. The customer environment determines the type and source of the audio and data that are captured by ACRA, as well as the recording method and configuration that are used. For example, the customer environment may include Avaya Aura Communication Manager, Avaya Aura Application Enablement Services, Avaya Experience Portal, Avaya Proactive Outreach Manager, Avaya IP Office Contact Center, etc.
D: Recorder. This component refers to the ACRA server or servers that are responsible for recording, storing, and playing back voice and screen interactions. The recorder component consists of various services and components that perform different functions, such as capturing audio and data from different sources, applying recording rules and schedules, encrypting and compressing recordings, archiving recordings to external storage devices or locations, providing search and replay capabilities, etc.
E: RIS (Recorder Integration Service). This component refers to the service that enables ACRA to integrate with Avaya Workforce Engagement applications, such as Quality Management, Coaching, eLearning, etc. The RIS component allows ACRA to send recording metadata and files to Avaya Workforce Engagement applications for further analysis and evaluation. The RIS component also allows ACRA to receive requests from Avaya Workforce Engagement applications to start or stop recording on demand.
質問 # 16
Happens when the framework installation fails?
- A. Errors Will appear in black text in the SR tool.
- B. The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
- C. The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
- D. All installation errors Will appear on the alarms page of Element Manager
正解：B
解説：
Explanation
According to the Avaya Workforce Engagement Support Installation Guide, if the framework installation fails, the installer will stop but does not quit from the tool. The failed components are tracked to the installer's log file, which is located in C:\Program Files\Avaya\Avaya Workforce Engagement Support\Logs. The installer will also display a message indicating which component failed and provide a link to the log file. The user can then review the log file, resolve the issue, and resume the installation from where it left off. References: Avaya Workforce Engagement Support Installation Guide, page 34.
質問 # 17
Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
- A. The alarm status
- B. The user log
- C. The installer log
- D. The Audit viewer
正解：D
解説：
Explanation
The Audit Viewer is where an Avaya Workforce Engagement administrator can see all user changes in its administrative pages. The Audit Viewer is a tool that records and displays all the actions performed by users in the system, such as logging in, changing settings, creating schedules, and so on2. The Audit Viewer can help administrators monitor user activity, troubleshoot issues, and ensure compliance2.
質問 # 18
Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)
- A. SQL Server must be installed on this server
- B. The same hardware can be used for multiple severs
- C. The server can be hosted on several diferent hardware types
- D. The server is located in the desktop zone
- E. Two or more physical servers can have the same installed platform
正解：A、C、E
解説：
Explanation
B: SQL Server must be installed on this server. This is true because the Avaya Workforce Engagement server definition includes the Archive Database, which requires SQL Server to store the metadata of the recordings3 C: Two or more physical servers can have the same installed platform. This is true because the Avaya Workforce Engagement server definition allows for multiple servers to have the same platform installed, such as Recorder, Central Archive, or Quality Monitoring. This enables scalability and redundancy for the system4 E: The server can be hosted on several different hardware types. This is true because the Avaya Workforce Engagement server definition supports various hardware types, such as Dell PowerEdge, HP ProLiant, or VMware virtual machines. The hardware requirements depend on the platform and the number of channels to be recorded5 References: 3: Avaya Workforce Engagement Support - Installation Guide, page 136 4: Avaya Workforce Engagement Support - Installation Guide, page 146 5: Avaya Workforce Engagement Support - Installation Guide, page 15-166
質問 # 19
When setting up voice recording,whichstatement describes the purpose of member groups?
- A. It enables the translation of recorded events from third-Paty systems
- B. It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
- C. It specifies the actual extensions in use in your system, and associates them with the data source
- D. It maps employees to extensions and data sources
正解：B
解説：
Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, member groups are logical entities that group extensions together for management purposes and define the type of recording for your particular environment. Member groups can be used to specify which extensions are recorded, how they are recorded, when they are recorded, and where they are recorded. Member groups can also be used to apply different recording rules, schedules, filters, and attributes to different extensions based on their roles, functions, or locations in the contact center. References: Avaya Contact Recorder Configuration and Administration Guide
質問 # 20
You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?
- A. Administrator account
- B. MSA and DMSA account
- C. IMSA account
- D. Wsuper user account
正解：C
解説：
Explanation
The IMSA account is an important thing that is missing in the installation checklist. The IMSA account is a service account that is used to run the Avaya Workforce Engagement services and access the Archive Database. The IMSA account must be created beforeinstalling the Avaya Workforce Engagement software and must have the appropriate permissions and privileges. The IMSA account must also be added to the local Administrators group on each server where Avaya Workforce Engagement components are installed1 References: 1: Avaya Workforce Engagement Support - Installation Guide, page 18-192
質問 # 21
Which three statements about the Server Readiness Validator tool are true? (Choose three)
- A. It validates operating system setting
- B. It can run under the local systems account
- C. It creates a report to show any trouble spots
- D. It validates CA server security certificates
- E. It validates partition sizes
正解：A、C、E
解説：
Explanation
The Server Readiness Validator tool is a utility that checks the readiness of the server before installing Avaya Workforce Engagement. It validates operating system settings such as firewall, antivirus, and user account control. It creates a report to show any trouble spots that need to be fixed before installation. It also validates partition sizes to ensure that there is enough disk space for the installation. It does not validate CA server security certificates or run under the local systems account. These are not required for the installation of Avaya Workforce Engagement. References:
Server Readiness Validator tool
Avaya Workforce Engagement Installation Guide
質問 # 22
When using the capture status tool for troubleshooting, what kind of information is collected?
- A. Summary of thresholds for CPU usage, memory, recordings, and lag time
- B. Details for audio and screen capture, channels, extensions, and workstations
- C. Information on adapters, data sources, recording rules, recorders, and real time monitors.
- D. Summary of all recorded lines
正解：C
解説：
Explanation
According to the Avaya Contact Recorder Administration Guide, the capture status tool is a web-based application that provides information on adapters, data sources, recording rules, recorders, and real time monitors. The capture status tool can be used for troubleshooting and monitoring the recording system. The tool can display the status of each component, such as online, offline, or error. The tool can also show the details of each component, such as name, type, IP address, port, version, and configuration. The tool can also provide logs and statistics for each component, such as number of calls recorded, number of errors encountered, and number of active channels. References: [Avaya Contact Recorder Administration Guide]
質問 # 23
In Avaya Workforce Engagement, where is System Backup enabled?
- A. Enterprise Management>General Settings>Configuration
- B. System Management>Enterprise> Enterprise Settings
- C. System Management>Central Archive >Backup
- D. System Management>General Settings>Settings
正解：C
解説：
Explanation
System Backup is a feature that allows administrators to backup and restore the system configuration and data of Avaya Workforce Engagement. System Backup can be enabled from the System Management>Central Archive >Backup menu, where administrators can configure the backup schedule, destination, and retention policy. System Backup is not enabled from the other menus, which are used for different purposes. References: Avaya Workforce Engagement Support Administration Guide, page 103.
質問 # 24
Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)
- A. It deletes the oldest recordings from the drive to make free space for the new recordings
- B. It is used to define and configure disk partitions used for storing.
- C. It removes all the data associated with a recording file when necessary.
- D. It monitors the call buffer to ensure that there is enough free space to.
正解：A、C
解説：
Explanation
The Disk Manager is a component of the Avaya Contact Recorder Advanced that manages the storage of recording files on disk partitions. It performs two main tasks:
It removes all the data associated with a recording file when necessary, such as when the retention period expires, when the file is deleted manually, or when the file is corrupted or inaccessible.
It monitors the disk space usage and deletes the oldest recordings from the drive to make free space for the new recordings, according to the configured thresholds and policies.
質問 # 25
Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?
- A. Audit Test
- B. WFO setup.exe
- C. SR Validator
- D. Avaya WTF Preinstall Utility
正解：D
解説：
Explanation
The Avaya WTF Preinstall Utility is a tool that checks the prerequisites for installing the Avaya Workforce Engagement Framework Server. It verifies that the server meets the minimum hardware and software requirements, and that the necessary ports and services are available. It also generates a report that shows the results of the validation and any issues that need to be resolved before installation.
質問 # 26
On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?
- A. You are using the wrong URL.
- B. You so not have network connectivity to the Application Server.
- C. You are using Internet explorer 11.
- D. You have the pop-up blocker turned on.
正解：C
解説：
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, one of the possible causes for Internet Explorer closing with no error when trying to log into the Enterprise Manager for the Application Server is that the browser version is Internet Explorer 11. Internet Explorer 11 is not supported by Avaya Workforce Engagement, and it may cause compatibility issues or unexpected behaviors. The supported browsers for Avaya Workforce Engagement are Internet Explorer 10, Google Chrome, Mozilla Firefox, and Microsoft Edge. References: Avaya Workforce Optimization Select Installation Guide
質問 # 27
When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?
- A. Create organizations and groups
- B. Assign users to role and scope
- C. Create roles
- D. Create user profiles
正解：A
解説：
Explanation
The first step in the user management workflow for Avaya Workforce Engagement is to create organizations and groups. Organizations and groups are logical entities that represent the structure of the business or contact center. Organizations and groups can be used to define the scope of access and permissions for users, roles, and recording rules. Organizations and groups can be created manually or imported from a CSV file or an LDAP server5 References: 5: Avaya Workforce Engagement Support - User Management Guide, page 9-106
質問 # 28
The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?
- A. Manage entities withassignmentmanager
- B. Create roles
- C. Create users
- D. Create Organizations and groups
正解：D
解説：
Explanation
According to the Avaya Workforce Optimization Select Administration Guide, the first step in the administration workflow is to create Organizations and groups. Organizations and groups are logical entities that represent the structure and hierarchy of the contact center. They are used to organize users, agents, extensions, channels, and other resources in the system. The administrator can create multiple levels of Organizations and groups, and assign permissions and settings to each level. Creating Organizations and groups helps to simplify administration tasks and reporting functions. References: Avaya Workforce Optimization Select Administration Guide
質問 # 29
In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?
- A. Configuration Checker
- B. Capture Status
- C. Recorder Status Summary
- D. Integration Service Status
正解：B
解説：
Explanation
According to the Avaya Contact Recorder Administration Guide, the Capture Status tool is a web-based application that provides information related to the configuration of Avaya Contact Recorder Advanced (ACRA), such as adapters, data sources, recording rules, and real time monitors. The Capture Status tool can be used for troubleshooting andmonitoring the recording system. The tool can display the status of each component, such as online, offline, or error. The tool can also show the details of each component, such as name, type, IP address, port, version, and configuration. The tool can also provide logs and statistics for each component, such as number of calls recorded, number of errors encountered, and number of active channels. References: Avaya Contact Recorder Administration Guide
質問 # 30
You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)
- A. RTP Proxy
- B. Screen Recorder
- C. Replay role
- D. IP Recorder
- E. Recorder Integration Service
正解：B、C、D
解説：
Explanation
According to the Avaya Contact Recorder Advanced Installation Guide1, the following server roles are valid for recording:
RTP Proxy: This role is responsible for receiving RTP streams from the network and forwarding them to the IP Recorder role. It also handles SIP signaling for call recording.
IP Recorder: This role is responsible for recording RTP streams received from the RTP Proxy role and storing them as audio files on the disk. It also handles metadata extraction and encryption of the recordings.
Screen Recorder: This role is responsible for recording the screen activity of the agents using a screen capture driver. It also handles compression and encryption of the screen recordings.
The other two roles, Recorder Integration Service and Replay role, are not directly involved in recording, but rather in integrating with other systems and providing playback functionality.
References: 1: Avaya Contact Recorder Advanced Installation Guide
質問 # 31
A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
- A. In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
- B. Side-by side upgrade to R20.x in Windows 2016
- C. Two step upgrade process, to V15.1 first, then to R20.x
- D. Side-by side or hardware reuse migration to R20.x
正解：C
解説：
Explanation
The upgrade path from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X is a two step upgrade process, to V15.1 first, then to R20.X. This is because WFO Vll is not compatible with Windows Server 2016, which is required for R20.X. Therefore, the first step is to upgrade WFO Vll to V15.1 on Windows Server 2012 R2, and then the second step is to upgrade V15.1 to R20.X on Windows Server 2016.
This upgrade path applies to both side-by-side and hardware reuse migration scenarios. The other options are not valid upgrade paths for WFO Vll to R20.X.
Avaya Workforce Engagement Installation Guide
[Avaya Workforce Engagement Upgrade Guide]
質問 # 32
Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
- A. It is allowed to change the username after initial installation.
- B. The password can be changed after the installation
- C. The account must be defined within a workgroup
- D. The account cannot be the same as the Management Service account
正解：B、D
解説：
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, the database management Service account is a domain account that is used to access and manage the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. Some of the statements that are true about this account are:
A: The account cannot be the same as the Management Service account. The Management Service account is another domain account that is used to install and runthe Framework services and components on each server in the Framework domain. The database management Service account and the Management Service account must be different accounts, as they have different roles and permissions in the system.
B: The password can be changed after the installation. The password for the database management Service account can be changed after the installation, as long as it meets the password policy requirements and it is updated in all relevant places in the system, such as Enterprise Manager, SQL Server Configuration Manager, SQL Server Management Studio, etc.
The statements C and D are incorrect because:
C: It is allowed to change the username after initial installation. This is not true, as changing the username for the database management Service account after initial installation is not supported or recommended by Avaya Workforce Engagement Support1. Changing the username may cause errors or issues with accessing or managing the databases.
D: The account must be defined within a workgroup. This is not true, as the account must be defined within a domain, not a workgroup2. A domain is a network environment that uses Active Directory to manage users, groups, computers, and resources across multiple servers. A workgroup is a network environment that does not use Active Directory, but rather local accounts and groups on each server.
References: Avaya Workforce Optimization Select Installation Guide, Avaya Workforce Engagement Support, Avaya Workforce Optimization Select Planning Guide
質問 # 33
What is configurable in Enterprise Manager?
- A. Work patterns
- B. Integration Services
- C. WFM shifts
- D. QM functions
正解：D
解説：
Explanation
Enterprise Manager is a web-based application that allows administrators to configure and manage the Avaya Workforce Engagement system. One of the functions that can be configured in Enterprise Manager is Quality Management (QM), which includes setting up recording rules, quality forms, evaluation plans, coaching sessions, and reports. QM functions enable supervisors to monitor, assess, and improve the performance of agents and the quality of customer interactions. References:
Avaya Workforce Engagement Installation Guide, page 171
Avaya Workforce Engagement Administration Guide, page 232
質問 # 34
Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?
- A. Product document guides
- B. Implementation guides.
- C. End-user guides
- D. Deployment reference guides.
正解：B
解説：
Explanation
According to the Avaya Documentation website1, the documentation category that covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site is Implementation guides. Implementation guides provide step-by-step instructions on how to install, configure, test, and troubleshoot Avaya Workforce Engagement components and features on various platforms and environments. Implementation guides also include information on system requirements, prerequisites, best practices, tips, and examples for successful deployment of Avaya Workforce Engagement solutions. References: Avaya Documentation
質問 # 35
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