[2026年03月19日] 合格率取得する秘訣はC_C4H56_2411認定試験エンジンPDF [Q24-Q42]

[2026年03月19日] 合格率取得する秘訣はC_C4H56_2411認定試験エンジンPDF

C_C4H56_2411試験問題集合格できるには更新された2026年03月テスト問題集

SAP C_C4H56_2411 認定試験の出題範囲：

トピック	出題範囲
トピック 1	統合: このドメインは、統合アーキテクトのスキルを対象としており、SAP Service Cloud バージョン 2 でサポートされているさまざまな統合シナリオをカバーしています。システムを他のアプリケーションやサービスに接続する能力を評価します。
トピック 2	クリーンコアの管理：この試験はプラットフォーム最適化リード向けに設計されており、クリーンコアの原則をカスタマーエクスペリエンスソリューションに評価し、適用することに重点を置いています。ビジネスプロセスの俊敏性を最大限に高め、適応にかかる労力を削減し、イノベーションを加速させる能力を評価します。
トピック 3	基本セットアップこのセクションでは、システム管理者のスキルを評価し、SAP Service Cloud Version 2 システムを初めてセットアップする際に必要な初期設定手順を網羅します。システムの使用準備を整えるための基本的なセットアップタスクを実行する能力を評価します。
トピック 4	マスターデータ：このパートでは、データ管理スペシャリストの知識を評価し、システム内のマスターデータの設定に焦点を当てます。アカウント、連絡先、製品、組織、従業員など、ビジネスオペレーションをサポートするために不可欠なエンティティの設定が含まれます。\| ユーザー管理：このドメインでは、アクセス制御マネージャーの能力が評価され、適切な権限の割り当てを含む、ユーザーとビジネスロールの作成管理が含まれます。これにより、プラットフォーム内でのユーザーアクセスの安全かつ効率的な管理が確保されます。
トピック 5	サービスオブジェクト：このセクションでは、サービスオペレーションスペシャリストのスキルレベル向上を目指し、登録製品、インストールベース、保証といったサービスオブジェクトの設定について解説します。これらの要素がサービス管理プロセスをサポートするためにどのように構成されているかを見ていきます。
トピック 6	シナリオベースの質問: このセクションでは、ソリューションコンサルタントの問題解決能力を評価し、架空のシナリオに基づいた質問を提示して、実際の状況における SAP Service Cloud バージョン 2 の包括的な知識をテストします。

質問 # 24
Which attribute can you assign to a warranty?

A. Registered products
B. Non-covered categories
C. Duration
D. Dates

正解：C

質問 # 25
Which configuration steps are mandatory to link customer emails with cases? Note: There are 2 correct answers to this question.

A. Assign the team responsible for handling cases.
B. Set up a rule to route the email to the tenant's technical email address.
C. Create a case routing rule.
D. Maintain and activate at least one email channel.

正解：B、D

質問 # 26
Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.

A. Assign a business role to a user
B. Set up the case designer with the assignment step employee
C. Assign a business role to an employee
D. Assign a business role to a service organization

正解：A、C

解説：
To grant access to service objects (e.g., cases) in SAP Service Cloud V2, administrators must assign a business role to a user to define their permissions for accessing specific objects. Similarly, assigning a business role to an employee ensures the employee has the necessary access rights linked to their user account. According to SAP documentation, "Access to service objects is granted by assigning business roles to users or employees." Assigning a business role to a service organization (B) is not a standard action, as roles are assigned to individuals. Setting up the case designer with the assignment step employee (D) is for case routing, not object access.
Reference:
SAP Help Portal: Business Role Assignment in SAP Service Cloud V2
SAP Learning: Access Management for Service Objects

質問 # 27
Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Incident category
B. Subcategory
C. Cause category
D. Category

正解：B、D

質問 # 28
Which of the following options is correct in the configuration, if you want to assign an escalated case with priority urgent to a team? Note: Scroll down to view all possible answer options.

A. Option D
B. Option C
C. Option A
D. Option B

正解：D

質問 # 29
What do you need to configure to access cases in SAP Service Cloud Version 2?

A. Assign the business service case to a business role.
B. Assign the employee to a case type.
C. Assign access rights directly to the user.
D. Create access rights for read mode.

正解：A

解説：
To access cases in SAP Service Cloud V2, the business service case must be assigned to a business role. Business roles define the permissions and access rights for users, including access to specific objects like cases. According to SAP documentation, "Assign the business service case to a business role" is a critical step to ensure users have the necessary permissions to view and manage cases.
Creating access rights for read mode (B) is not a standard configuration step for case access. Assigning the employee to a case type (C) is related to routing, not access. Assigning access rights directly to the user (D) is not supported, as access is managed through business roles.
Reference:
SAP Help Portal: Business Role Configuration in SAP Service Cloud V2
SAP Learning: Access Management in SAP Service Cloud

質問 # 30
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Create an incident in the Built-In Support.
B. Create a case of case type Incident.
C. Send an email to SAP Cloud Support.
D. Create a Support Case in SAP for Me.

正解：A、B

質問 # 31
Which of the following are required to grant access to business users? Note: There are 2 correct answers to this question.

A. Assignment to an organizational unit
B. Employee
C. User ID
D. Access restriction

正解：B、C

解説：
To grant access to business users in SAP Service Cloud V2, a User ID is required to create a user account with login credentials. Additionally, associating the user with an Employee record is necessary to link the user to organizational roles and permissions. According to SAP documentation, "Creating a User ID and linking it to an Employee record are essential steps to grant access to business users." Access restriction (C) is configured via business roles, not a direct requirement. Assignment to an organizational unit (D) is optional and depends on the organizational structure.
Reference:
SAP Help Portal: User Management in SAP Service Cloud V2
SAP Learning: Business User Setup

質問 # 32
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

A. Create customer records
B. Create an installed base
C. Activate the service in the business role
D. Create numeric ranges for customers

正解：B、C

質問 # 33
Which objects are determined when you are using case routing in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Employee
B. Service category
C. Account
D. Service team

正解：A、D

質問 # 34
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not configured in fine-tuning.
B. A workflow rule was not scheduled to trigger the determination.
C. The determination rules have been configured, but not activated.
D. Service Level Agreements are not activated as a service.

正解：A、C

質問 # 35
Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

A. End users can decide if access rights override any restrictions.
B. Restricted access rights override any unrestricted access you have defined.
C. Unrestricted access rights override any restrictions you have defined.
D. If the access rights are contradictory, the system automatically grants no access.

正解：C

解説：
"The precedence is given to Unrestricted. For example, if a user is having 2 roles where one view is unrestricted and the same view is restricted in another role, then the user will have unrestricted access. In other words, if one role blocks the write access and another role allows it, the more permissive role takes precedence."

質問 # 36
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Create a new URL mashup
B. Add a new field
C. Change the field label
D. Add a new button

正解：C、D

質問 # 37
Which of the following parameters can be maintained by the administrator when configuring a new email channel? Note: There are 3 correct answers to this question.

A. Mashup service
B. Case type
C. Reply to default
D. Channel type
E. Channel email ID

正解：B、C、D

質問 # 38
Which objects can you configure for registered products?

A. Custom Party Roles
B. Warranty Type
C. Functional Location Source
D. Installed Base Types

正解：B

解説：
In SAP Service Cloud V2, Warranty Type is a configurable object for registered products, allowing administrators to define warranty details such as duration and coverage, which are then associated with registered products. According to SAP documentation, "Warranty types can be configured and assigned to registered products to manage service entitlements." Installed Base Types (A) are configured for installed bases, not registered products directly. Functional Location Source (C) is relevant in SAP S/4HANA, not Service Cloud V2. Custom Party Roles (D) are used for case routing or relationships, not registered product configuration.
Reference:
SAP Help Portal: Registered Products and Warranty Management
SAP Community: Product Configuration in SAP Service Cloud

質問 # 39
Which model can be used for ABAP cloud-native development?

A. The ABAP Cloud Development Model
B. The SAP S/4HANA Cloud Extensibility Model
C. ABAP RESTful Application Programming Model

正解：C

解説：
For ABAP cloud-native development, SAP recommends the ABAP RESTful Application Programming Model (RAP). RAP is designed for building cloud-ready, RESTful applications and extensions in the SAP BTP ABAP environment, supporting clean core principles. According to SAP documentation, "The ABAP RESTful Application Programming Model (RAP) is the standard model for cloud-native development in ABAP." The ABAP Cloud Development Model (A) is not a specific model. The SAP S/4HANA Cloud Extensibility Model (B) refers to extensibility approaches but is not specific to ABAP cloud-native development.
Reference:
SAP Help Portal: ABAP RESTful Application Programming Model
SAP Community: ABAP Cloud Development

質問 # 40
Which of the following attributes are mandatory when creating new custom fields? Note: There are 2 correct answers to this question.

A. Searchable
B. Sortable
C. Data type
D. Label

正解：C、D

解説：
When creating new custom fields in SAP Service Cloud V2, the Data type is mandatory to define the type of data the field will store (e.g., text, number, date). The Label is also required to provide a name or description for the field, ensuring clarity for users. According to SAP documentation, "When creating custom fields, administrators must specify the data type and label as mandatory attributes." Searchable (A) and Sortable (B) are optional attributes that can be enabled based on business needs but are not mandatory.
Reference:
SAP Help Portal: Custom Field Creation in SAP Service Cloud V2
SAP Community: Extension Fields in Service Cloud

質問 # 41
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?