[2026年03月] 無料Plat-Con-201試験問題集試験点数を伸ばそう [Q64-Q89]

[2026年03月] 無料Plat-Con-201試験問題集試験点数を伸ばそう

2026年最新のPlat-Con-201実際問題集には試験のコツがあるPDF試験材料

質問 # 64
What is the purpose of Step elements in OmniScript?

• A. Organizes the script into one or more pages
• B. Groups elements that extract data
• C. Enables the use of repeatable blocks
• D. Allows the user to input data

正解：A

解説：
Step elements are used to organize the OmniScript into one or more pages. They define the layout, navigation, and visibility of the OmniScript elements. They can also have pre- and post-actions that can execute DataRaptors, Integration Procedures, or other processes before or after the user completes the step.
The other options are not correct because:
* Allows the user to input data: This is not the purpose of Step elements, but of Input elements, such as Text, Number, Date, Picklist, etc.
* Groups elements that extract data: This is not the purpose of Step elements, but of Data Source elements, such as DataRaptor Extract, Integration Procedure Extract, etc.
* Enables the use of repeatable blocks: This is not the purpose of Step elements, but of Repeatable Block elements, which allow the user to add or remove multiple instances of a group of elements.

質問 # 65
A consultant is working with a client who wants to display specific account information on a Flexcard.
The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task.
What is the best approach for the consultant to meet the client's requirements?

• A. Use Omniscripts to ,,, script that display .. required information
• B. Use Data Mappers to transfer and transform the necessary data.
• C. Use the Flexeard Designer to create a Flexcard, adding the necessary fields and actions.
• D. Use Integration Procedures to integrate the necessary data

正解：C

解説：
* FlexCards (B) - FlexCards are the best choice because they are designed to display account-related information such as status, priority level, creation date, and company logo while also allowing the inclusion of actions (e.g., closing a case, opening a new case, creating a task).
* FlexCards provide a user-friendly UI with clickable actions that can trigger OmniScripts or Integration Procedures to process user interactions.
* A. Use OmniScripts - OmniScripts are for step-by-step guided interactions but are not primarily used for displaying static account information.
* C. Use Integration Procedures - Integration Procedures fetch and transform data but do not provide a user interface. They can be used within FlexCards but are not the solution on their own.
* D. Use Data Mappers - Salesforce does not have a native "Data Mappers" tool; data transformation is handled by DataRaptors or Integration Procedures.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* FlexCards Overview
* Configuring Actions in FlexCards

質問 # 66
Which element allows a user to retrieve data from a single field and display it in a dropdown list?

• A. Select
• B. Calculation Action
• C. DataRaptor Extract Action
• D. Lookup

正解：D

解説：
The element that allows a user to retrieve data from a single field and display it in a dropdown list is Lookup.
Lookup allows the user to search for a value from a Salesforce object or an external system and select it from a list of suggestions. Calculation Action is used to perform calculations on data. DataRaptor Extract Action is used to retrieve data from multiple fields or records. Select is used to display a list of predefined values.

質問 # 67
A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

• A. Styling
• B. State
• C. Flyouts
• D. Conditional View

正解：D

解説：
The FlexCard functionality that can be used to meet this requirement is Conditional View. A Conditional View is a property that determines whether a FlexCard element, such as a field or an action, is visible or hidden based on certain conditions. The consultant can use a Conditional View to show or hide the reopen case action based on the status of the case

質問 # 68
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

• A. Add a Set Errors element
• B. Add a DataRaptor to retrieve the email address
• C. Add a Conditional View to the last step
• D. Add a Validation Rule to the Contact object

正解：A

解説：
The consultant should recommend adding a Set Errors element to meet this requirement. A Set Errors element can display an error message and prevent the OmniScript from proceeding if certain conditions are not met.
The consultant can use a Set Errors element to check if the email address field is empty when the agent selects the checkbox to email the receipt. If it is empty, the Set Errors element can show an error message and direct the user to return to the first step and enter the customer's email address

質問 # 69
A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers

• A. Enable the Save for Later feature
• B. Set Enable Cancel in Setup
• C. Use Conditional Views on steps for each department
• D. Add a Done action that redirects to the support console

正解：B、C

解説：
* Set Enable Cancel in Setup (B) - This ensures that users can cancel the OmniScript process and be redirected to a specific URL (e.g., support console app).
* Use Conditional Views on steps for each department (C) - Conditional Views allow different fields to be displayed based on department-specific requirements, ensuring that each department only sees the fields relevant to them.
* A. Enable the Save for Later feature - This allows users to pause and resume the OmniScript later, but the question specifically asks about canceling the process, not saving progress.
* D. Add a Done action that redirects to the support console - The Done Action is used to submit the process, but the question focuses on handling the cancellation scenario, making "Enable Cancel" the better choice.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* OmniScript Conditional Views
* OmniScript Enable Cancel Option

質問 # 70
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers

• A. Data tables
• B. Menu elements
• C. Newport Design System
• D. Actions
• E. Custom Styles

正解：A、D、E

解説：
FlexCards are used to display contextual customer information in a compact and customizable way. They can also provide access to related processes or actions. In this scenario, the features that the consultant should recommend are:
* Actions: These are buttons or links that can launch OmniScripts, DataRaptors, or other processes from the FlexCard. They can help the users to perform tasks related to the customer information displayed on the FlexCard.
* Custom Styles: These are CSS classes that can be applied to the FlexCard elements to match the company's color scheme and fonts. They can help the users to have a consistent and branded user interface.
* Data Tables: These are elements that can display tabular data from one or more data sources on the FlexCard. They can help the users to see relevant data in a structured and sortable way.
The features that the consultant should not recommend are:
* Menu Elements: These are elements that can display a list of options or submenus on the FlexCard.
They are not suitable for this scenario because they do not provide access to processes or actions, but only to other FlexCards or pages.
* Newport Design System: This is a design system that provides a set of predefined styles and components for OmniStudio applications. It is not suitable for this scenario because it does not match the company's color scheme and fonts, and it may require additional customization.

質問 # 71
What is the purpose of a DataRaptor Load?

• A. Load data to an Interface object
• B. Post data to Salesforce APIs
• C. Send data to a PDF template
• D. Write data to Salesforce objects

正解：D

解説：
The purpose of a DataRaptor Load is to write data to Salesforce objects. A DataRaptor Load can map data from an Interface object or a JSON object to one or more Salesforce objects, and perform insert, update, upsert, or delete operations. A DataRaptor Load can also use formulas and functions to transform the data before writing it to Salesforce

質問 # 72
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers

• A. Use a single DataRaptor to save the information
• B. Combine the three steps into one step
• C. Configure the save for later property
• D. Create a reusable OmniScript for this process

正解：A、B

解説：
When designing OmniScripts, the best practices that should be followed to optimize performance and user experience are:
* Use a single DataRaptor to save the information: Instead of using multiple DataRaptors to update the account information after each step, it is better to use a single DataRaptor at the end of the OmniScript to save all the information at once. This reduces the number of database operations and improves performance.
* Combine the three steps into one step: Instead of having three separate steps to capture the required information, it is better to combine them into one step with a simple layout. This reduces the number of page transitions and improves user experience.
The suggestions that are not best practices are:
* Create a reusable OmniScript for this process: This may not be necessary if the process is specific to creating new billing accounts and not used by other OmniScripts. Creating a reusable OmniScript may add complexity and maintenance overhead.
* Configure the save for later property: This may not be useful if the process is short and simple and does not require the user to resume it later. Configuring the save for later property may add unnecessary storage and retrieval logic.

質問 # 73
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?

• A. The first state with a true condition closest to the top of the canvas
• B. The first state with the highest priority closest to the top of the canvas
• C. The state with a true condition that has the highest priority
• D. The state closest to the top of the canvas

正解：C

解説：
The state that will be displayed at runtime if two of the states' condition are true is the state with a true condition that has the highest priority. Priority is a field on the state object that determines the order in which states are evaluated when there are multiple states with true conditions. The lower the priority number, the higher the precedence. The position of the state on the canvas or the order of evaluation does not affect the state selection logic.

質問 # 74
Which two OmniScript components should the consultant recommend using to meet this validation requirement?
Choose 2 answers

• A. Alert
• B. Calculation
• C. Messaging
• D. Formula

正解：B、D

解説：
Comprehensive and Detailed In-Depth Explanation:The question asks for two OmniScript components that are best suited to meet a "validation requirement." Since the specific validation requirement isn't provided, I' ll assume a common scenario in OmniStudio: validating user input or data within an OmniScript to ensure it meets certain conditions (e.g., checking if a field value is within an acceptable range, matches a pattern, or satisfies a business rule). Based on official Salesforce OmniStudio documentation, the Calculation and Formula components are the most appropriate tools for implementing validation logic within an OmniScript.
Here's why Calculation and Formula are the correct answers:
* C. Calculation: The Calculation component (specifically, a Calculation Action) in OmniScript is used to perform operations on data, including validation logic. It allows you to execute calculations, manipulate data, and set conditions based on user inputs or retrieved data. For example, a Calculation Action can check if a numeric input exceeds a threshold (e.g., Quantity > 100) or if a text field matches a required format. It can then set a flag (e.g., isValid = true/false) that can be used to control the OmniScript flow-such as displaying an error or blocking navigation. Calculation Actions are highly versatile because they support OmniScript's JSON data structure and can integrate with external data sources via DataRaptors or Integration Procedures. According to the OmniStudio documentation, Calculation Actions are ideal for complex validations requiring multiple steps or data transformations.
* D. Formula: The Formula component is a lightweight, inline element in OmniScript used to evaluate expressions and perform simple validations directly within the script. It leverages OmniScript's formula syntax (similar to Salesforce formulas) to compute values or check conditions. For instance, a Formula can validate that a date input is not in the past (e.g., TODAY() <= InputDate) or that a text field contains a specific substring. Unlike Calculation Actions, Formulas are embedded within a specific field or step and are best for straightforward, single-expression validations. The result of a Formula can be used to show/hide elements, set field values, or trigger other actions, making it a key tool for real- time validation.
Now, let's examine why the other options are incorrect:
* A. Messaging: The Messaging component in OmniScript is designed to display informational, warning, or error messages to the user based on predefined conditions or data. While it can communicate the result of a validation (e.g., "Please enter a valid phone number"), it does not perform the validation itself. It is a presentation tool, not a validation mechanism. For example, you might use a Formula to check if a field is empty and then use Messaging to display an error, but Messaging alone cannot enforce or evaluate the validation requirement.
* B. Alert: The Alert component is similar to Messaging in that it displays notifications or prompts to the user, often with more prominence (e.g., a pop-up). It's useful for alerting users about validation failures (e.g., "Input exceeds maximum allowed value"), but it does not contain logic to perform the validation.
Like Messaging, it relies on other components (e.g., Calculation or Formula) to determine whether an alert should be shown.
Why Calculation and Formula Together?
In practice, Calculation and Formula complement each other for validation requirements:
* Use Formula for simple, field-level validations that need immediate feedback (e.g., checking if an email contains "@").
* Use Calculation for multi-step or complex validations that involve multiple fields, external data, or conditional logic (e.g., validating a combination of inputs against a business rule).Together, they provide a robust framework to enforce validation within an OmniScript, ensuring data integrity before submission or progression.
Example Scenario:
Suppose the validation requirement is to ensure a user-entered "Discount Percentage" is between 0 and 50:
* A Formula could be added to the Discount field: AND(Discount >= 0, Discount <= 50), setting a Boolean flag (isDiscountValid).
* A Calculation Action could then check isDiscountValid and, if false, update a variable to trigger an error message or block the Next button.
This combination ensures both the validation logic and its enforcement are handled effectively.
References:
* Salesforce OmniStudio Documentation: OmniScript Actions - Describes Calculation Action for data manipulation and validation.
* Salesforce OmniStudio Developer Guide: Formula Element - Details how Formulas evaluate conditions and support validation.
* Salesforce Help: OmniScript Designer - Explains Messaging and Alert as display tools, not validation components.

質問 # 75
A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

• A. Text Block
• B. Select
• C. Text Area
• D. Multi-select
• E. HTTP Action

正解：A、B、E

解説：
The three OmniScript elements that should be used to meet the requirements are: Text Block, HTTP Action, and Select. A Text Block element can display rich text and images using HTML tags in the OmniScript. An HTTP Action element can invoke a REST API and store the response in a JSON object. A Select element can display a dropdown list of options for the user to choose from

質問 # 76
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

• A. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
• B. Duplicate the existing OmniScript and deploy the new script on the website.
• C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
• D. Deploy the existing OmniScript to the Community portal using OmniOut.

正解：C

解説：
The most efficient solution is to clone the existing OmniScript to a new LWC OmniScript and deploy it to the Community portal. LWC OmniScripts are designed for web-based interactions and can be easily embedded in any web page. OmniOut is not a tool for deploying OmniScripts, but a feature that allows users to export data from an OmniScript. Embedding the existing OmniScript as a reusable component within a new Community OmniScript would require creating an unnecessary wrapper script. Duplicating the existing OmniScript would create redundant code and maintenance issues.

質問 # 77
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?

• A. DataRaptor Post Action between Step 2 and Step 3
• B. Integration Procedure Action between Step 2 and Step 3
• C. DataRaptor Post Action inside Step 2
• D. Integration Procedure Action inside Step 3

正解：D

解説：
The consultant should add an Integration Procedure Action inside Step 3 to meet the requirements. An Integration Procedure Action can execute an Integration Procedure that invokes a REST API and retrieves the product price. The Integration Procedure Action can be configured to run automatically when Step 3 is loaded, and display the price in a field or label element

質問 # 78
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.
What can the consultant recommend to improve these OmniScripts?

• A. Use a DataRaptor Transform to standardize the data format.
• B. Create a reusable OmniScript to update address information.
• C. Create new versions of the OmniScripts to collect the address information.
• D. Add an address typeahead element to all the OmniScripts.

正解：B

解説：
The consultant can recommend creating a reusable OmniScript to update address information. A reusable OmniScript is an OmniScript that can be embedded in another OmniScript as a sub-process. This way, the consultant can create one OmniScript that collects the address information in a consistent way using the same labels and input elements, and then use it in multiple OmniScripts that need to update address information.
This will improve the design and maintenance of the OmniScripts.

質問 # 79
A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?

• A. FlexCards
• B. DataRaptors
• C. Integration Procedures
• D. OmniScripts

正解：A

解説：
* FlexCards (B) - FlexCards are designed to display data from Salesforce or external sources and launch actions such as OmniScripts, Integration Procedures, or other system interactions.
* FlexCards provide a reusable, scalable UI component that aligns with the requirements of maintainability and long-term success.
* A. OmniScripts - OmniScripts are used for guided interactions but are not meant for displaying static or dynamic data as FlexCards do.
* C. Integration Procedures - These are used for server-side processing and data transformation, not for directly displaying UI elements.
* D. DataRaptors - DataRaptors are data extraction and transformation tools but do not display data or launch actions on their own.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* FlexCards Overview
* Launching OmniScripts and Actions from FlexCards

質問 # 80
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

• A. Provide keystroke commands for data entry
• B. Prefill data for users when possible
• C. Provide user help text
• D. Replicate existing processes as-is
• E. Divide complex processes into sections

正解：B、C、E

解説：
When designing OmniScripts, the best practices that should be followed to increase user adoption are:
* Prefill data for users when possible (This reduces user effort and improves data quality)
* Divide complex processes into sections (This makes the script more manageable and user-friendly)
* Provide user help text (This guides the user through the script and clarifies any doubts) The best practices that should not be followed to increase user adoption are:
* Replicate existing processes as-is (This may not leverage the full potential of OmniStudio and may not address the pain points of the users)
* Provide keystroke commands for data entry (This may not be intuitive or accessible for all users and may require additional training)

質問 # 81
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

• A. FlexCards
• B. Lightning Record Page
• C. Customer IntellView
• D. OmniScript

正解：A

解説：
The OmniStudio tool that should be used to meet this requirement is FlexCards. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show all of the customer's related information on one screen, such as account information, contacts, cases, etc. FlexCards can also have actions that can invoke OmniScripts or Integration Procedures for further interactions, such as creating new records or updating existing ones

質問 # 82
You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?

• A. Modify the CSV file and remove the records which have null values, and update them manually.
• B. Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox.
• C. Null values do not get updated through Data Loader.
• D. Null values cannot be ignored. If they are present in CSV, they get updated as null.
• E. Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox.

正解：B

解説：
The requirement is to update 500 Leads using Data Loader, ensuring that blank (null) values in the CSV file (for Email or Phone) do not overwrite existing values in Salesforce records. The Salesforce Data Loader provides a specific setting to control this behavior, making A the correct answer.
Here's why A. Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox is the correct answer:
* Data Loader Behavior: By default, when you update records via Data Loader, blank values in the CSV file are treated as nulls and will overwrite the corresponding fields in Salesforce with null, replacing any existing data. For example, if a Lead record has Phone = "555-1234" and the CSV has a blank Phone column for that ID, the update will set Phone = null unless configured otherwise.
* Insert Null Values Setting: The "Insert Null Values" checkbox in Data Loader's Settings (found under Settings > Settings) determines whether blank CSV values are treated as nulls.
* Checked: Blank values in the CSV overwrite existing field values with null (default behavior).
* Unchecked: Blank values in the CSV are ignored, and the existing field values in Salesforce are preserved.
* Meeting the Requirement: Unchecking "Insert Null Values" ensures that if a row in the CSV has a blank Email or Phone, those fields in the corresponding Lead record remain unchanged (e.g., retaining Email = "[email protected]" instead of setting it to null). Only non-blank values in the CSV (e.g., a new Phone number) will update the records.
* Process: Open Data Loader, go to Settings > Settings, uncheck "Insert Null Values," then proceed with the Update operation using the CSV file with ID, Email, and Phone columns.
Now, let's examine why the other options are incorrect:
* B. Null values cannot be ignored. If they are present in CSV, they get updated as null: This is false.
Data Loader provides the "Insert Null Values" setting specifically to ignore nulls when unchecked, contradicting this option.
* C. Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox: There's no "Ignore Null Values" checkbox in Data Loader Settings. The relevant option is "Insert Null Values," which must be unchecked (not checked) to ignore nulls, making this option incorrect due to inaccurate terminology and logic.
* D. Modify the CSV file and remove the records which have null values, and update them manually:
This is a workaround, not a best practice. Manually editing 500 records is inefficient and error-prone when Data Loader's built-in setting can handle this automatically.
* E. Null values do not get updated through Data Loader: This is false. By default, null values do update fields unless the "Insert Null Values" setting is unchecked.
References:
* Salesforce Data Loader Guide: Settings - Details the "Insert Null Values" option and its impact on updates.
* Salesforce Help: Updating Records with Data Loader - Explains handling null values in CSV imports
/updates.

質問 # 83
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application.
The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?

• A. Custom Event and Redirect URL
• B. Event, Navigate and Card
• C. Flyout and OmniScript
• D. OmniScript and Navigate

正解：D

解説：
The combination that the consultant should use in designing the solution is OmniScript and Navigate. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to display the mobile plans for the Customer 360° console application. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use Navigate actions to add the following actions to the FlexCard: start a process to retrieve plan consumption data, create a new case, open a promotions web page, and change the SIM card

質問 # 84
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

• A. Parent FlexCard with single Child and Card Actions
• B. Parent FlexCard with multiple Child and Card Actions
• C. Parent FlexCard with single Child and multiple Card States
• D. Parent FlexCard with multiple Child and different Card States

正解：B

解説：
The consultant should design the FlexCards using a Parent FlexCard with multiple Child and Card Actions to meet these requirements. A Parent FlexCard is a FlexCard that can display data and actions in a card format, and also contain one or more Child FlexCards. The consultant can use a Parent FlexCard to display the account information, including account name, phone, and website. A Child FlexCard is a FlexCard that can display data and actions in a card format within a Parent FlexCard. The consultant can use multiple Child FlexCards to display the active opportunities and contracts related to the account. A Card Action is a button or a link that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use multiple Card Actions to enable the user to view and renew contracts

質問 # 85
A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers

• A. FlexCards
• B. Flyouts
• C. Navigate Actions
• D. Omni Script
• E. OmniStudio Actions

正解：A、D、E

解説：
The three OmniStudio tools that are needed to meet these requirements are: FlexCards, OmniStudio Actions, and OmniScript. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a FlexCard to display the account information and icons for each action. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to launch guided processes for frequent tasks, such as change of plan, new sale, or loyalty. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for each task

質問 # 86
A Salesforce Omnistudio Consultant is working on a project to automate a complex business process for a client. The consultant decides to use an Omniscript to guide users through the process.
What is the first step the consultant should take when creating an Omniscript?

• A. Deploy the script within a Selesforce application
• B. Define the script in the Omniscript Designer.
• C. Test the script on multiple channels and devices.
• D. Create a new Selesforce application for the script.

正解：B

解説：
* Define the script in the OmniScript Designer (D) - The first step in creating an OmniScript is to define it in the OmniScript Designer, where the consultant:
* Outlines the flow of the script (steps, inputs, actions).
* Adds UI elements (text fields, picklists, buttons).
* Configures integration points (DataRaptors, Integration Procedures).
* A. Create a new Salesforce application for the script - This is not required to build an OmniScript.
OmniScripts can be deployed within existing Salesforce applications.
* B. Deploy the script within a Salesforce application - Deployment happens after the script is built and tested, not as the first step.
* C. Test the script on multiple channels and devices - Testing is an important step after building and configuring the script.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* OmniScript Designer Guide
* Creating OmniScripts

質問 # 87
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers

• A. Response
• B. HTTP
• C. DataRaptor Extract
• D. DataRaptor Post

正解：C、D

解説：
The two actions that are necessary to design this solution using an Integration Procedure are DataRaptor Post and DataRaptor Extract. A DataRaptor Post is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post action to create an event (platform event) using account information. A DataRaptor Extract is an action that can retrieve data from a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Extract action to get the account information from Salesforce

質問 # 88
A company has a process that requires minimum age to purchase. Potential customers must fill in an application form. Rather than have someone fill in the entire form and be denied at the end, 2 consultant recommends using an Omniscript that will ask users to input their birthdate. If the user is younger than than
18 years, then the Omniscript needs to display a message stating "You must be 18 years or older to purchase" and also prevent users from continuing. If the user is 18 or older, then the Omniscript should allow them to proceed without any message.
Which two Omniscript components should the using to meet this validation requirement?
Choose 2 answers

• A. Calculation
• B. Alert
• C. Messaging
• D. Formula

正解：B、D

解説：
* Formula (C) - The Formula element calculates whether the user is 18 years or older based on the birthdate they input.
* It performs a real-time calculation using the current date minus the birthdate to determine the age.
* Alert (A) - The Alert element is used to display an error message when the user does not meet the age requirement.
* It prevents the user from proceeding until the condition (age >= 18) is met.
* B. Calculation - Calculation is used for business logic and rules processing, but a Formula element is more suitable for real-time validation within an OmniScript.
* D. Messaging - The Messaging element displays information but does not prevent further progress, while an Alert stops the user from continuing.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* OmniScript Formula Element
* OmniScript Alert Element

質問 # 89
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