[2026年01月] 学習材料には有効なCPTD効率的問題集！ [Q34-Q57]

[2026年01月] 学習材料には有効なCPTD効率的問題集！

最新のCPTDテストエンジンPDF無料問題集保証！

ATD CPTD 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Developing Professional Capability: This section of the exam measures skills of Instructional Designers and focuses on the core functions of talent development such as adult learning theories, instructional design, facilitation, use of technology, content curation, leadership development, coaching, and evaluating impact. It emphasizes designing and delivering effective learning solutions that align with learner needs and organizational goals.
トピック 2	Impacting Organizational Capability: This section of the exam measures the skills of Organizational Development Consultants and involves applying talent strategies that align with business objectives. It includes business acumen, consulting, culture shaping, performance improvement, talent strategy, change management, and data analytics. The focus is on driving organizational performance and ensuring future readiness through strategic talent development.
トピック 3	Building Personal Capability: This section of the exam measures skills of Learning & Development Specialists and covers areas that enhance individual effectiveness in talent development roles. It includes communication, emotional intelligence, collaboration, cultural awareness, project management, and ethical behavior, focusing on how professionals interact, lead, and manage themselves and others effectively within organizational contexts.

質問 # 34
A loan manager in a large bank accessed a direct report's personal bank account in the bank's system out of curiosity. This direct report became aware of the unauthorized account access and consulted the human resources (HR) department. The HR manager initiates an ethics investigation and also asks the talent development (TD) department to determine whether a training solution is needed. The TD professional assigned to this task has never before been involved in any compliance and ethics situation.
What should the TD professional do?

A. Review the laws and regulations regarding access to employee financial records.
B. Consult with the TD professional's direct manager about what to do first.
C. Consult with external legal counsel.
D. Contact state regulators to determine if the loan manager's action is illegal.
E. Review company rules regarding accessing customer data.
F. Consult with the compliance department.
G. Review company policies on ethics and compliance.
H. Meet with the loan manager's direct superior.
I. Research vendors specializing in ethics training.

正解：F、G

質問 # 35
A talent development (TD) professional has been hired as a consultant for a 20-person manufacturing company. The TD professional has not worked in this industry before. Several employees have complained to the human resources (HR) department that some supervisors have been disrespectful toward them when giving feedback. The HR manager decides that company-wide training on appropriate feedback is needed.
The TD professional is assigned to conduct a needs analysis and to report the results to the HR manager in two days.
As a result of the needs analysis, the TD professional finds that some supervisors do not know how to give appropriate feedback and some employees do not respond well to feedback. The HR manager authorizes the TD professional to conduct a one-time, three-hour, instructor-led training program for all employees on giving and receiving effective feedback.
Which activity (activities) would be appropriate for this training program?

A. Coaching
B. Case studies
C. Simulation
D. Mentoring
E. Role-play
F. Facilitated discussion

正解：B、E、F

質問 # 36
A talent development (TD) professional is asked to offer training to entry-level employees on a new online software that will change many processes in their work. Which is the best way for the TD professional to prepare a learner-centered course?

A. Research how the new processes will flow, outline the training in sequential order based on the processes, and verify with subject matter experts that the content is correct
B. Collect information on the employees' current job functions and how the software will change their work, understand employees' fears about the new software, and research how the new software will benefit them
C. Research how the new online software works, collect screenshots for job aids that will be distributed during the training, and outline the training in a logical order based on the steps of the new process to match the job aids
D. Collect information on what the organization expects from employees, research commonly used terms, and understand potential barriers to learning

正解：B

解説：
TheATD Instructional Design Modelemphasizes: "Design must start from the learner's perspective, understanding current workflows, fears, and motivation for change".
Empathy-driven design ensures relevance and adoption.
Reference:ATD Handbook, Learner-Centered Instructional Design.

質問 # 37
When establishing a talent development (TD) department, how would the TD director best align the department's role to achieve the business strategy?

A. Implement a strategy to recruit and hire a staff of TD professionals skilled in instructional design, e- learning software, facilitation, and evaluation
B. Create a mission statement that explicitly states the department's endeavor to provide learning solutions that produce meaningful business results
C. Identify a learning management system that specifically tracks the number of learning solutions that are created for the business units
D. Develop a strategic workflow that includes daily, weekly, monthly, and quarterly tasks that cover all training and development disciplines

正解：B

解説：
TheATD Talent Development Capability Modeladvises that "creating a mission aligned with business outcomes is critical to gain support and ensure that TD activities are viewed as strategic contributors rather than tactical service providers".
Mission-first approach is foundational.
Reference:ATD Talent Development Capability Model, Strategic Alignment.

質問 # 38
When encountering an emotional trigger, what does cognition control?

A. Self-awareness
B. Immediate response
C. Course of reaction
D. Fight-or-flight impulse

正解：C

解説：
According toEmotional Intelligence Research(Daniel Goleman, Certification Reading List), "cognitive processes regulate thecourseof an emotional reaction, though the immediate response may be involuntary".
We control how we act next, not the initial impulse.
Reference:Emotional Intelligence, Daniel Goleman.

質問 # 39
A hacker was successful in accessing a financial services company's database of customer information after an employee clicked on a phishing email link. The company's chief executive officer (CEO) created a project team to address the security breach. As a member of the project team, a talent development (TD) professional is asked to evaluate the current security training for effectiveness. Since this is an urgent issue, the project team has been given 30 days to present recommendations.
Step 2
The data obtained indicates that the current training focuses on defining phishing and does not provide examples or information on how to recognize it and what actions to take.
What should the TD professional do to develop this solution?
Step 3
The project team decides that test phishing emails should be created to train employees about phishing and to collect more data on the issue.

A. Develop follow-up training for employees who click on the phishing emails.
B. Perform a needs analysis.
C. Determine skills needed for the email design team.
D. Contract with a vendor for phishing emails.
E. Establish learning objectives.

正解：A、E

質問 # 40
In analyzing job performance, a talent development professional identifies that while workers know the process for building products, they are not following it every time, leading to an increase in quality defects.
Which layer of the modern learning ecosystem is most likely to influence compliance with expected safety protocols?

A. On-demand training
B. Performance support
C. Management support
D. Formal training

正解：C

解説：
ATD Modern Learning Ecosystem(Certification Reading List) highlights that "management reinforcement is critical to ensure consistent application of processes, especially in high-risk fields like manufacturing and safety".
Performance support helps, but without management emphasis, behaviors erode overtime.
Reference:ATD Handbook, Management Support in the Learning Ecosystem.

質問 # 41
What are the basic quadrants of a balanced scorecard approach?

A. Financial, customer, internal processes, and learning and growth
B. Cost, quality, time, and performance outcomes
C. Revenue, profit, customer satisfaction, and employee satisfaction
D. Planning, analysis, design, and control

正解：A

解説：
Kaplan and Norton's Balanced Scorecardframework (Certification Reading List) identifies the four quadrants as:
* Financial,
* Customer,
* Internal Business Processes,
Reference:The Balanced Scorecard: Translating Strategy into Action (Kaplan & Norton).

質問 # 42
A talent development (TD) professional has been asked to implement a knowledge management strategy.
Which is the best first step for the TD professional to take?

A. Compile, confirm, and circulate documents
B. Determine the organization's needs
C. Locate information sources
D. Choose an information-gathering system

正解：B

解説：
InKnowledge Management Strategybest practices from theATD Handbook, the first step is to "understand the organizational needs and goals to ensure the KM system is targeted and useful".
Starting with technology or sources misses strategic alignment.
Reference:ATD Handbook for Training and Talent Development (2022), Knowledge Management Principles.

質問 # 43
A talent development (TD) professional works at a small Internet-based company. The TD professional is tasked with training a group of customer service representatives to process refunds in a new software application.
Which component(s) should the TD professional include in the training plan?
Step 2
The TD professional is creating the training plan for the new software and wants to develop the learners' troubleshooting skills by incorporating unexpected complexities that staff might encounter.
Which action(s) should the TD professional take?

A. Outline the objectives of the training session.
B. Have learners work through practice scenarios with unexpected issues and identify how to address each complexity.
C. Include assessment methods to evaluate learner understanding.
D. Demonstrate the most common processes and instruct learners to refer to the software manual for other situations they may encounter.
E. Give learners a job aid with the steps out of order and ask them to reorder the steps correctly.
F. Assign a task that involves a problematic aspect of the software for the learners to work around.
G. Provide an overview of the new software's features.

正解：A、C

質問 # 44
A talent development professional and an external training vendor have agreed to a percentage of the overall cost as profit. What is this called?

A. Performance-based fee
B. Firm fixed price
C. Cost plus fixed price
D. Cost plus incentive fee

正解：D

解説：
According toATD Project Management for Learning Professionals, aCost Plus Incentive Fee (CPIF) contract "pays the vendor for costs incurred plus an agreed-upon incentive or profit percentage tied to cost control or results".
Firm fixed price means no adjustment based on actual costs.
Reference:Project Management for Learning Professionals (ASTD Press).

質問 # 45
The total cost of ineffective e-learning includes the cost of which factors?

A. Development plus implementation
B. Software platform plus integration
C. Poor performance plus missed opportunities
D. Instructional designer salaries plus missed schedule deadlines

正解：C

解説：
TheATD Handbookexplains that "the hidden cost of ineffective e-learning is not just development cost, but the productivity losses, poor employee performance, and missed business opportunities that result".
Quality matters far beyond the initial software investment.
Reference:ATD Handbook for Training and Talent Development (2022), Cost of Learning Quality.

質問 # 46
Which needs statement is most likely to encourage a stakeholder to support the investment around developing skills in retail sales?

A. Feedback from associates indicates that they would prefer annual training opportunities to learn new skills from the top sellers, in order to improve their opportunity to earn large sales commissions.
B. Feedback from their top sellers indicates that in the majority of instances clients were inclined to buy more items, versus a single item, when they could see how everything came together as a cohesive outfit.
C. Store managers have requested a two-day workshop that can be delivered at each store, focused on teaching their associates how to sell more items, thereby earning larger sales commissions.
D. Store managers indicate they are not ready for the upcoming holiday season, due to inconsistent skills and capabilities among their teams, thereby preventing them from meeting their targeted revenues.

正解：D

質問 # 47
Some talent development professionals skip Level 2 evaluations thinking Levels 3 and 4 are sufficient to prove success. Why is this a dangerous assumption?

A. Level 2 evaluations are the only way to confirm application of knowledge
B. If Level 3 and Level 4 results are poor, the training quality could be questioned
C. Level 4 evaluations require data captured during Level 2 evaluations
D. Levels 1 to 4 must be completed in stepped order

正解：B

解説：
Kirkpatrick's Four Levels of Evaluation(Certification Reading List) state that "without Level 2 (learning) data, poor performance outcomes at Level 3 or 4 could easily be blamed on poor training even if external factors are responsible".
Skipping Level 2 leaves no proof of what learning actually occurred.
Reference:Kirkpatrick's Four Levels of Training Evaluation (2016).

質問 # 48
Which question is most critical for a talent development professional to answer before implementing an employee engagement survey?

A. How will the feedback be collected?
B. Who should be included in the survey?
C. What will be learned from the feedback?
D. What is the purpose of the survey?

正解：D

解説：
TheCPTD Detailed Content Outlinespecifies that when gathering organizational data, defining thepurpose of the data collectionis fundamental: "Clear definition of the objective of a data collection effort ensures actionable results that drive talent development strategies aligned with organizational goals".
If the purpose is unclear, all other decisions - such as sampling, methods, analysis - could lead to invalid or irrelevant results.
Reference:CPTD Detailed Content Outline, Domain 3: Impacting Organizational Capability, Data & Analytics section.

質問 # 49
When following an organizational diagnosis model, which two variables that impact an organization would most appropriately be examined at both the organizational and group levels?

A. Group behavior and individual attitudes
B. Culture and technology
C. Structure and group composition
D. Processes and individual motivation

正解：B

解説：
According toOrganizational Diagnosis Models(CPTD Outline), "Culture and technology operate at both macro (organization-wide) and micro (team or department) levels".
Both deeply shape how work gets done across layers.
Reference:CPTD Detailed Content Outline, Organizational Systems Diagnosis.

質問 # 50
Which work product would most likely be protected under copyright law?

A. A communication plan
B. An onboarding procedure
C. A new-hire process flow
D. A recording of an orientation course

正解：D

解説：
Copyright lawprotects "original fixed expressions of ideas" like recordings, videos, books, or artwork, according to theATD Legal Essentials for Talent Development.
Processes or workflows may be protected under different intellectual property types but not usually under copyright.
Reference:ATD Handbook, Legal Aspects of Talent Development.

質問 # 51
A talent development professional has surveyed employees about their needs. To encourage employee engagement, which approach is best for sharing the survey results?

A. Gather the employees in one place and present a visual summary shortly after the employees have taken the survey
B. Facilitate a conference call and present all responses shortly after the employees have taken the survey
C. Summarize responses and send a report shortly after the employees have taken the survey
D. Distribute a presentation summarizing the results along with the action plan a few months after the employees have taken the survey

正解：C

解説：
Best practice per theATD Handbookis to "close the feedback loop quickly and transparently by sharing a summary of the results while momentum and trust are high". Waiting months damages engagement.
Immediate summary reporting builds trust.
Reference:ATD Handbook for Training and Talent Development (2022), Employee Engagement Surveys.

質問 # 52
A talent development (TD) professional has been contracted to design a training program on cross-cultural communications. The organization's goal is to foster a more inclusive workplace environment. Which action would best help the TD professional assess the organizational environment to identify specific performance objectives?

A. Evaluate performance reviews to assess ratings and written narratives
B. Read the results of exit surveys and interviews
C. Facilitate focus groups with employees across all levels
D. Discuss performance gaps with external clients and senior leadership

正解：C

解説：
According toATD Needs Assessment Best Practices, "Focus groups with cross-levelparticipation provide rich, context-specific insights into organizational dynamics, uncovering barriers and enablers to inclusion".
It gives deeper, actionable data than archival reviews alone.
Reference:ATD Handbook, Focus Groups for Organizational Assessment.

質問 # 53
An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Step 2
Metrics show that most of the incorrect orders were handled by employees hired within the past six months.
Further analysis shows these new hires lacked the knowledge needed to do the job correctly.
Step 3
A review of the training materials for new hires indicates that the material was aligned to the job requirements. The delivery methods specified were appropriate and aligned with skills application. Follow-up revealed that the trainer only lectured the new hires and did not follow the training delivery methods as designed.
Which solution(s) should the TD manager present to the call center operations director and all stakeholders?

A. Coach the trainer on facilitation methods.
B. Create job aids.
C. Redesign the training.
D. Retrain call center employees hired within the last six months.
E. Revise the training materials to clarify the role of the trainer.

正解：A

質問 # 54
A talent development (TD) professional has been asked to deliver training in support of the corporate strategic plan to increase sales revenues. What is the first question the TD professional should ask the stakeholders?

A. What specific issues is this initiative intended to address?
B. Should certain sales representatives be targeted for this training?
C. Why are sales revenues down?
D. By how much are revenues expected to be increased?

正解：A

解説：
TheCPTD Detailed Content OutlineunderNeeds Assessmentstates: "Clarifying the exact issues the initiative intends to solve ensures learning solutions are strategically aligned to organizational goals".
Starting withthe problem to be solveddrives better training design and evaluation.
Reference:CPTD Detailed Content Outline, Needs Assessment.

質問 # 55
A talent development professional is planning a company-wide volunteer day event. One of the risk factors identified is the possibility that too few volunteers will participate. What are the two primary considerations in evaluating this risk?

A. Is it reasonable to accept this particular risk, and if so, how can it be prevented?
B. How likely it is that this particular risk will occur and what is the impact if it does occur?
C. Can the risk be prevented, and what should be done if it occurs anyway?
D. Who can help mitigate the risk and will they accept full responsibility?

正解：B

解説：
Per theCPTD Detailed Content OutlineinImpacting Organizational Capability, effective risk management involves assessing "the probability of occurrence and the magnitude of the impact".
Evaluating both likelihood and impact allows the TD professional to decide whether mitigation or contingency planning is necessary.
Reference:CPTD Detailed Content Outline, Risk Assessment in Organizational Projects.

質問 # 56
An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Which action(s) should the TD manager take to determine the root cause(s)?