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質問 # 16
Who looks for a quantitative information?
- A. Analytic Decision Maker
- B. Heuristic Decision Maker
正解:A
解説:
An analytic decision maker looks for quantitative information, or data that can be counted or measured in numerical values. An analytic decision maker uses logic, facts, and statistics to make decisions, and prefers objective and structured data. A heuristic decision maker, on the other hand, looks for qualitative information, or data that is descriptive and not expressed numerically. A heuristic decision maker uses intuition, experience, and judgment to make decisions, and prefers subjective and unstructured data. References: CITM Study Guide, page 8, section 2.3; What is Quantitative Data?, paragraph 2.
質問 # 17
Which three are the business models that an international firmmight adhere to? (Choose three)
- A. Intellectual Synergy
- B. Multinational Driven
- C. Independent Operations
- D. Integrated Global IT
正解:B、C、D
解説:
According to the CITM study guide, an international firm can adopt different business models depending on its degree of global integration and local responsiveness. The study guide identifies four types of business models: international, multidomestic, global, and transnational. These are similar to the typology of multinational companies proposed by Bartlett and Ghoshal (1989). The study guide defines each business model as follows:
International: The firm operates in multiple countries but has a low degree of global integration and local responsiveness. The firm's subsidiaries are largely independent and follow the parent company's strategy and culture. The firm exploits its core competencies and capabilities across different markets without much adaptation. This business model is also known as the international projector or the centralized exporter.
Multidomestic: The firm operates in multiple countries and has a high degree of local responsiveness but a low degree of global integration. The firm's subsidiaries are highly autonomous and tailor their products and services to the specific needs and preferences of the local markets. The firm sacrifices efficiency and standardization for differentiation and customization. This business model is also known as the multinational driven or the decentralized federation.
Global: The firm operates in multiple countries and has a high degree of global integration but a low degree of local responsiveness. The firm's subsidiaries are highly dependent on the parent company and follow a standardized and centralized strategy and culture. The firm leverages economies of scale and scope to achieve cost efficiency and competitiveness. This business model is also known as the integrated global IT or the coordinated federation.
Transnational: The firm operates in multiple countries and has a high degree of both global integration and local responsiveness. The firm's subsidiaries are interdependent and collaborate with each other and the parent company to share and transfer knowledge, resources, and best practices. The firm balances efficiency and adaptation to achieve innovation and learning. This business model is also known as the intellectual synergy or the heterarchical network.
Based on these definitions, the three business models that an international firm might adhere to are B, C, and D: Option A is not a valid business model, but rather a characteristic of the transnational business model. References:
CITM Study Guide, Chapter 4: International Business Strategy, pp. 63-66 Bartlett, C.A. and Ghoshal, S. (1989). Managing across borders: The transnational solution. Harvard Business School Press1
質問 # 18
________ is a representation of somereal-world thing and a numberof specific instances of that thing.
- A. Procedures
- B. Classes
- C. Links
- D. Object
正解:B
解説:
Classes are a representation of some real-world thing and a number of specific instances of that thing. Classes define the common characteristics and behaviors of a group of objects, such as properties, methods, and events. Objects are individual instances of classes that can have different values for the properties and variables defined by the class. Procedures are blocks of code that perform a specific task or function. Links are connections between objects that allow communication and interaction. References: Objects and Classes - Programming Fundamentals, Objects and classes - Visual Basic, Object-Oriented Programming: Objects, Classes & Methods
質問 # 19
Which of the following is a sixth step in Systems Design Life Cycle?
- A. Operations
- B. Installation
- C. Building
- D. Training
正解:B
解説:
evelopment, testing, installation, and maintenance12 The installation stage is the sixth and final stage of the SDLC, where the system is deployed to the target environment and made available to the end users. This stage involves activities such as hardware and software installation, configuration, data migration, user training, and documentation. The installation stage ensures that the system is functional, secure, and meets the user expectations34 References: 1: Systems development life cycle - Wikipedia 2: System Design Life Cycle | SDLC (Design) - GeeksforGeeks 3: System Design Life Cycle | SDLC (Design) 4: System Development Life Cycle - GeeksforGeeks
質問 # 20
Which type of cost is incurreddue to routine maintenance andmodifications?
- A. Miscellaneous cost
- B. Maintenance cost
- C. Service cost
- D. Management cost
正解:B
解説:
Development cost is the type of cost that is considered as actual costs of analysis, design, and installation for the system. Development cost includes the expenses incurred during the planning, designing, building, testing, and deploying of a system. Development cost is usually estimated before the start of a project and is used to measure the feasibility and profitability of a system. Development cost is also used to monitor the progress and performance of a project and to control the scope and quality of a system. References: CITM Course Outline, Module 4, Corporate IT Strategy, page 9. CITM Training Course, Cost, page 14. CITM Certification Overview, Exam Information, Course Outline, Module 4.
質問 # 21
Which one of the following is the second step in System Analysis?
- A. Analysis and Design
- B. Select an alternative
- C. Recommendation Review
- D. Feasibility Study
正解:D
解説:
The second step in System Analysis is to conduct a feasibility study, which is an assessment of the technical, economic, legal, operational, and schedule aspects of the proposed system. A feasibility study helps to determine whether the system is viable, beneficial, and achievable within the given constraints and resources. A feasibility study also helps to identify the risks, costs, benefits, and alternatives of the system.
References: 1, 2, 3
1: Certified IT Manager (CITM) Course Outline, EPI-AP, page 9 2: System Analysis vs System Design - What are the Differences?, GeeksforGeeks, section "Differences between System Analysis and System Design" 3:
Step Response of Second Order System - Online Tutorials Library, TutorialsPoint, section "Follow these steps to get the response (output) of the second order system in the time domain."
質問 # 22
Managerial control and coordination are closelyrelated.
- A. False
- B. True
正解:B
解説:
Managerial control is the process of ensuring that the organization's activities and outputs are aligned with its goals and plans. Coordination is the process of integrating the efforts of different units and individuals within the organization to achieve a common purpose. Both control and coordination are essential functions of management that aim to improve the performance and efficiency of the organization. They are closely related because they both involve setting standards, measuring performance, and taking corrective actions. They also both require communication, feedback, and cooperation among the managers and employees12345 References:
1: The Control Function of Management - MIT Sloan Management Review
2: Managerial Control | Definition, Types & Features - Study.com
3: Relationship between planning and controlling - Management Study Guide
4: Question Bank - Multiple Choice Questions (MCQs) - DACC
5: 4 Different Relationship between Planning and Control Expalined - Toppr
質問 # 23
Which User-Oriented Design technique allows the systems analystto spend a great deal of time others?
- A. Seminars
- B. Brainstorming
- C. Interviews
- D. Presentations
正解:C
解説:
Interviews are a user-oriented design technique that allows the systems analyst to spend a great deal of time with the users, understanding their needs, preferences, expectations, and problems. Interviews can be structured, semi-structured, or unstructured, depending on the level of flexibility and depth required.
Interviews can provide rich and detailed insights into the users' context, goals, tasks, and pain points, as well as their feedback and suggestions for improvement. Interviews can also help to establish rapport and trust between the systems analyst and the users, which can facilitate the design process and user acceptance. References: User-Centered Design Basics | Usability.gov, User-centered design: Definition, examples, and tips
質問 # 24
Which of the following symbol represents flow of data in Data FlowDiagram?
- A. Data Store
- B. Arrow
- C. Square
- D. Rectangle
正解:C
解説:
A data flow diagram (DFD) is a graphical representation of data flow in any system. It uses defined symbols like rectangles, circles and arrows, plus short text labels, to show data inputs, outputs, storage points and the routes between each destination1. Data flow: data flows indicate the data movement between external entities, processes, and the data store. They're represented as arrows in the DFD with a short text label2. Therefore, the symbol that represents flow of data in DFD is arrow. References: 1: What is a Data Flow Diagram | Lucidchart 2: What Are Data Flow Diagrams? | Baeldung on Computer Science
質問 # 25
Which type of knowledge is difficult to explain?
- A. Tactic Knowledge
- B. Strategic Knowledge
- C. Explicit Knowledge
- D. In-house knowledge
正解:A
解説:
Tacit knowledge is the knowledge that is acquired from one's own experience, which cannot be easily expressed through words or pictures. It is personal, subjective, and based on intuition and insights. It is difficult to explain because it is often implicit, uncodified, and context-specific. Examples of tacit knowledge include facial recognition, riding a bike, or playing a musical instrument. References: Tacit Knowledge Vs.
Explicit Knowledge, Difference Between Explicit Knowledge and Tacit Knowledge, Tacit vs explicit knowledge: Exploring the key differences, Different Types of Knowledge: Implicit, Tacit, and Explicit, Explicit Knowledge: Definition, Examples, and Methods
質問 # 26
Which of the following is a second step in Systems Design LifeCycle?
- A. Feasibility Study
- B. Systems Analysis
- C. Specifications
- D. Training
正解:B
解説:
Systems analysis is the second step in the Systems Design Life Cycle (SDLC), which is a process for planning, creating, testing, and deploying an information system. Systems analysis involves gathering and analyzing the requirements of the system, such as the user needs, the business objectives, and the functional specifications.
Systems analysis also involves modeling the system using various techniques, such as data flow diagrams, entity-relationship diagrams, and use case diagrams. Systems analysis helps to define the scope and boundaries of the system, as well as the inputs, outputs, processes, and data structures. Systems analysis is essential for ensuring that the system design meets the expectations and needs of the stakeholders. References: 1, 2, 3, 4
https://www.geeksforgeeks.org/system-design-life-cycle-phases-models-and-use-cases/
https://www.geeksforgeeks.org/system-development-life-cycle/
質問 # 27
Choose the malicious code which can distribute itself without usinghaving to attach to a host file.
- A. A virus.
- B. A Trojan horse.
- C. A logic bomb.
- D. A worm.
正解:D
解説:
A worm is a type of malicious code that can distribute itself without using having to attach to a host file.
Unlike a virus, which needs to infect an existing program or file to spread, a worm can create copies of itself and send them to other devices through a network. A worm can consume network bandwidth, slow down the system performance, or deliver a payload that can damage or compromise the security of the infected device.
According to the CITM study guide, a worm is "a self-replicating program that does not alter files but resides in active memory and duplicates itself" (p. 70). Some examples of worms are Stuxnet, Conficker, and Blaster. References:
CITM Study Guide, Chapter 5: Information Security, pp. 69-71
12 Types of Malware + Examples That You Should Know1
What is Malicious code?2
Cyber Awareness Challenge 2022 Malicious Code3
Malicious Code-What is it and How to Prevent it?4
質問 # 28
Which one of the following is the third step in System Analysis?
- A. Feasibility Study
- B. Analysis and Design
- C. Recommendation Review
- D. Select an Alternative
正解:B
解説:
System analysis is the process of understanding and specifying the requirements of a system. The third step in system analysis is analysis and design, which involves creating models and diagrams to represent the system's structure, behavior, and interactions. Analysis and design also includes identifying and evaluating alternative solutions, and selecting the best one based on criteria such as cost, feasibility, and user satisfaction. References: Certified Information Technology Manager (CITM) - gaqm.org, Module 3 - System Analysis and Design; CITM 305 - Systems Analysis and Design - Toronto Metropolitan University, Course Description and Sample Course Outline.
質問 # 29
How many steps are involved to undertake an object-orientedanalysis?
- A. Three
- B. Five
- C. Six
- D. Four
正解:B
解説:
Object-oriented analysis (OOA) is the first technical activity performed as part of object-oriented software engineering. OOA involves modeling the problem domain using objects and their interactions. According to the CITM study guide, there are five steps involved to undertake an object-oriented analysis1:
Find and define the objects
Organize the objects
Describe how the objects interact with one another
Define the external behavior of the objects
Define the internal behavior of the objects References: 1: CITM Study Guide, Chapter 4:
Object-Oriented Analysis and Design, Page 63-64.
質問 # 30
How many stages are there in a systems design life-cycle?
- A. Eight
- B. Ten
- C. Nine
- D. Twelve
正解:C
解説:
According to the Certified IT Manager (CITM) course outline, there are nine stages in a systems design life-cycle. They are: 1. Initiation, 2. Concept Development, 3. Planning, 4. Requirements Analysis, 5. Design,
6. Development, 7. Integration and Test, 8. Implementation, and 9.Operations and Maintenance. Each stage has its own objectives, deliverables, and activities that ensure a systematic and effective approach to system development. References: CITM Course Outline, System Development Life Cycle - GeeksforGeeks, Systems development life cycle - Wikipedia
質問 # 31
Groupings of characters are called __________
- A. Octet
- B. Decimal
- C. Fields
- D. Bytes
正解:C
解説:
A field is a unit of data that can store one or more characters, such as a name, a date, or a number. Fields are used to organize and store data in databases, spreadsheets, and other applications. A byte is a unit of digital information that consists of eight bits, which are binary digits that can have two values: 0 or 1. An octet is another term for a byte, especially in the context of network protocols and data transmission. A decimal is a number system that uses ten symbols: 0, 1, 2, 3, 4, 5, 6, 7, 8, and 9. Decimals can also have a decimal point to represent fractions, such as 3.14 or 0.25. References: Certified IT Manager (CITM) Course Outline, Grouping Symbols and Order of Operations, A group of characters is called as a
質問 # 32
Coordination is a major problem for the global firm.
- A. False
- B. True
正解:B
解説:
Coordination is the process of aligning and integrating the activities, resources, and efforts of different units or individuals within an organization or a network of organizations. Coordination is a major problem for the global firm because it involves managing the complexity, diversity, and uncertainty of operating across multiple countries, cultures, and markets. Global firms face various challenges in coordinating their strategies, structures, systems, processes, and people, such as:
Balancing the need for global integration and local responsiveness, which requires finding the optimal degree of standardization and adaptation of products, services, policies, and practices across different regions and markets.
Managing the trade-offs between centralization and decentralization, which involves deciding how much authority and autonomy to delegate to the local units versus retaining at the headquarters or regional hubs.
Fostering collaboration and communication across geographical, functional, and cultural boundaries, which requires overcoming the barriers of distance, time zones, languages, and norms.
Leveraging the benefits of diversity and avoiding the pitfalls of fragmentation, which entails creating a shared vision, values, and culture that can unify the diverse and dispersed workforce and stakeholders.
Coping with the environmental turbulence and uncertainty, which demands developing the capabilities to sense, respond, and adapt to the changing customer needs, competitor moves, and regulatory requirements.
Coordination is essential for the global firm to achieve efficiency, effectiveness, innovation, and competitiveness in the global market. However, coordination is not easy or costless, as it requires investing in various mechanisms and tools, such as:
Formal structures and systems, such as organizational design, reporting lines, performance measurement, and control systems, that define the roles, responsibilities, and relationships among the different units and individuals.
Informal practices and processes, such as culture, norms, values, and routines, that shape the behaviors, attitudes, and interactions of the organizational members.
Information and communication technologies, such as intranet, email, video conferencing, and social media, that facilitate the exchange of information and knowledge across the organization.
Human resource management, such as recruitment, training, development, compensation, and motivation, that attract, retain, and develop the talent and skills of the global workforce.
Coordination by principles, such as mission, vision, strategy, and goals, that provide the direction, guidance, and alignment for the organization.
References: Practice coordination by principles: a contemporary MNC approach to ..., Coordination Problems
- Definition and examples - Conceptually, Emergence of Coordination in Growing Decision-Making ... - Hindawi.
質問 # 33
How many layers are involved in client-server environment?
- A. Three
- B. Two
- C. One
- D. Four
正解:A
解説:
A client-server environment is a type of distributed system that divides the application logic into three layers:
presentation, application, and data. The presentation layer is responsible for the user interface and interaction, the application layer contains the business logic and functionality, and the data layer manages the storage and retrieval of data. Each layer can run on a different machine or server, allowing for scalability, modularity, and security1234 References:
1: Client Server Architecture: Types, Examples, & Benefits
2: Client-Server Model - GeeksforGeeks
3: What is Three-Tier Architecture | IBM
4: Figure 1. The Client/Server Computing Environment - IBM
質問 # 34
Which management can make useof the managerial hierarchicalto obtain approvals or additional guidance?
- A. Lower Level Management
- B. Higher Level Management
- C. Middle Level Management
正解:A
解説:
Lower level management, also known as supervisory or operational management, is the lowest tier of the managerial hierarchy. It consists of managers who oversee the work of employees and report to middle level managers. Lower level managers can make use of the managerial hierarchy to obtain approvals or additional guidance from their superiors when they face problems or challenges that are beyond their authority or expertise. The managerial hierarchy also helps lower level managers to communicate and coordinate with other managers and departments within the organization. References: 3, CITM Study Guide, Chapter 2:
Organizational Structure and Design, Section 2.1: Types of Organizational Structures, Page 18.
質問 # 35
Important decision may require more care inanalyzing data.
- A. False
- B. True
正解:B
解説:
Important decisions may require more care in analyzing data because they have higher stakes, greater uncertainty, and more complexity. Data analysis can help managers to identify patterns, trends, correlations, and causal relationships that can inform their decision making. Data analysis can also help managers to evaluate alternatives, test hypotheses, and predict outcomes. However, data analysis is not a substitute for judgment, intuition, and creativity. Managers should also consider the quality, reliability, and validity of the data, as well as the ethical and social implications of their decisions. References: CITM Course Outline, Sample Exam - GAQM, TEST 1 2020, questions and answers - CITM 102 TEST BANKS ... - Studocu
質問 # 36
The smallest unit of data storage is the _______
- A. Octet
- B. Field
- C. byte
- D. Character
正解:C
解説:
A byte is the smallest unit of data storage that consists of eight bits. A bit is a binary digit that can have two values: 0 or 1. A byte can store one character, such as a letter, a number, or a symbol. An octet is another name for a byte, but it is not commonly used. A character is a symbol that represents a letter, a digit, or a punctuation mark, but it is not a unit of data storage. A field is a group of bytes that stores a specific type of data, such as a name, a date, or a number, but it is not the smallest unit of data storage. References: Data Storage Units of Measurement Table, What are the units of measurements for data storage?, Data Storage Units
質問 # 37
In a multi-user design One group usually developsthe systems for use by another group
- A. False
- B. True
正解:B
解説:
In a multi-user design, one group usually develops the systems for use by another group. This is because different groups of users may have different needs, preferences, and expectations for the system. For example, a system that is designed for the accounting department may not be suitable for the marketing department, or a system that is designed for the managers may not be user-friendly for the employees. Therefore, a multi-user design involves identifying the target users, analyzing their requirements, designing the system accordingly, and testing the system with the users. A multi-user design also requires coordination and communication among the developers and the users, as well as among different user groups, to ensure that the system meets the needs and expectations of all stakeholders. References: Multi-User Operating System - GeeksforGeeks; Multiple Group Design: Definition & Examples - Study.com; Chapter 10: Information Systems Development
質問 # 38
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