[2025年04月] 検証済み Salesforce Public-Sector-Solutions リアル豪華お試しセット試験問題集 PDF [Q41-Q65]

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[2025年04月] 検証済みSalesforce Public-Sector-Solutionsリアル豪華お試しセット試験問題集でPDF

Public-Sector-Solutions問題集PDF最新 [2025年最新] 究極の学習ガイド


Salesforce Public-Sector-Solutions 認定試験の出題範囲:

トピック出題範囲
トピック 1
  • 公共部門ソリューションの実装戦略とベスト プラクティス: このドメインでは、戦略的アプローチと業界のベスト プラクティスを使用して Salesforce 公共部門ソリューションを実装する能力を測定します。重点分野には、PSS ソリューション、データ共有、セキュリティ、スケーラビリティ、データ品質が含まれます。ビジネス プロセスのマッピングと堅牢なソリューションの設計に関する専門知識を示すことは、複雑な公共部門環境での実装を成功に導く技術コンサルタントの適性を反映します。
トピック 2
  • 公共部門ソリューション製品構成: このセクションでは、ビジネス要件に適した Salesforce 公共部門ソリューション コンポーネントを特定して実装する公共部門技術コンサルタントの能力を評価します。Omnistudio、Service Cloud、自動化ツールのスキルが重要です。サービス提供を強化する最適化された構成、アクション プラン、デジタル エクスペリエンスを作成する能力をテストします。
トピック 3
  • 公共部門ソリューション - 製品固有のシステム知識: ライセンス、許可、検査、助成金管理、従業員エクスペリエンス、緊急対応のシステムを構成する公共部門の技術コンサルタントの熟練度がテストされます。ドキュメント処理、電子署名テクノロジ、レポート オプションを理解することが重要です。この分野での成功は、顧客の目的とライフサイクル要件に合わせたカスタマイズされたソリューションを提供する専門知識を証明します。

 

質問 # 41
A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:
*The applicant must upload an image of their driver's license
*The license reviewer must perform a background check within five business/working days
*The license reviewer must enter the background check results into an external system manually within two business days of completing the background check
*The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review
*The license reviewer may add additional steps/tasks for a particular application as needed Which statement is true regarding Action Plan Templates relative to the business requirements above?

  • A. The reviewer users cannot create their own tasks within a predefined action plan template
  • B. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan
  • C. A document checklist item for an action plan template cannot be created
  • D. An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created

正解:D

解説:
An action plan template can be created for the business license application object, and a document checklist item for the Image upload can be created is a true statement regarding Action Plan Templates relative to the business requirements above. An action plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. An action plan template can be created for any custom or standard object that supports activities, such as the business license application object. A document checklist item is a type of task that can require users to upload documents or images as part of an action plan template.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&


質問 # 42
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?

  • A. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
  • B. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
  • C. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
  • D. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.

正解:B

解説:
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create- guided-digital-forms-with-omniscript


質問 # 43
A customer wants to view multi-level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solution should the technical consultant use?

  • A. Use an AppExchange component
  • B. Use a Hierarchical View component
  • C. Use a Lightning Web component
  • D. Use an Aura Lightning component

正解:C

解説:
To achieve the requirement of displaying multi-level data (such as inspections and regulatory violations) on the Account page layout in Salesforce, a Lightning Web Component (LWC) is the most appropriate solution.
Here's why:
* Customizability:
* LWCs offer fine-grained control over the data and presentation. This allows the technical consultant to design a component that retrieves and displays multi-level related data (parent Account # Inspections # Violations).
* Performance:
* Lightning Web Components are built on modern web standards, making them lightweight and efficient, which is ideal for creating a performant and responsive user experience.
* Integration with Salesforce Data:
* LWCs can use Salesforce's Lightning Data Service (LDS) and Apex Controllers to fetch and display data from related objects like Inspections and Violations.
* Embedded in Page Layouts:
* LWCs can be added directly to the Account page layout using the Lightning App Builder, providing a seamless user experience.
* A. Use an Aura Lightning component:
* While this is a possible solution, Aura components are older technology compared to LWCs.
Salesforce recommends using LWCs for new development due to their superior performance and modern architecture.
* C. Use a Hierarchical View component:
* Salesforce does not provide a standard "Hierarchical View component" for such use cases. If hierarchical data needs to be displayed, an LWC or custom component would still be needed.
* D. Use an AppExchange component:
* While there might be AppExchange solutions available, custom requirements like this are often better served with custom development to ensure precise alignment with the customer's needs.
Why Not the Other Options?Conclusion:Use a Lightning Web Component (LWC) to create a custom solution tailored to the requirement of displaying multi-level data related to an Account.


質問 # 44
After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).
Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?

  • A. Recommend using PSS with the Grants Management product.
  • B. Recommend using PSS with FinancialForce Accounting.
  • C. Recommend using PSS with the Nonprofit Success Pack.
  • D. Recommend using PSS with the Outbound Funds Module.

正解:A、D

解説:
The Outbound Funds Module and the Grants Management product are two solutions that can be used with Public Sector Solutions (PSS) to handle the request of deploying a digital experience that enables constituents to sign up for volunteer projects. The Outbound Funds Module is an open source app that can help public sector agencies to track their funding programs, funding requests, disbursements, and expenditures. The Grants Management product is a prebuilt app that comes with PSS and it can help public sector agencies to manage the entire grant lifecycle, from application to award to reporting. Reference: https://trailhead.
salesforce.com/content/learn/modules/public-sector-solutions-design/manage-grants-with-public-sector- solutions


質問 # 45
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

  • A. Select the Licenses and Permits Experience Site template, and customize the theme.
  • B. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
  • C. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.
  • D. Select the Help Center Experience Site template, and customize the theme.

正解:A、D

解説:
Explanation
The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahaven's branding guidelines and asset files.
The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles, FAQs, and chat.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experi


質問 # 46
A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector.
What Action Plan Template and target object should be used for this use case?

  • A. Action Plan Template with Type = "Visit Execution", Target Object = "Visit"
  • B. Action Plan Template with Type="Visit Execution", Target Object = "Business License Application"
  • C. Action Plan Template with Type="lndustries", Target Object="Business License Application"
  • D. Action Plan Template with Type="lndustries\ Target Object="Visit"

正解:A

解説:
For the customer requirement of onsite inspections for business license applications with retail locations, the appropriate solution involves an Action Plan Template with a type of "Visit Execution" targeting the "Visit" object. This configuration allows for the establishment of a standardized inspection checklist linked to each visit or inspection event. The "Visit" object serves as the foundation for capturing inspection details, including regulatory code visibility and signature requirements from both the business owner and the inspector. This approach ensures consistency and thoroughness in the inspection process, aligning with regulatory compliance and operational efficiency goals.


質問 # 47
A government agency would like 10 standardize Its grant funding process and Is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions.
What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?

  • A. Create an Application Form using Web-to-Case
  • B. Create an Expression Set using BRE
  • C. Create a Decision Matrix using BRE
  • D. Create an Application Form using OmniScript Designer
  • E. Create an Application Form using Web-to-Lead

正解:B、C、D

解説:
A Decision Matrix, an Application Form, and an Expression Set are three components that can be configured to define applicants' eligibility and help with application prioritization. A Decision Matrix is a component of Business Rules Engine (BRE) that can evaluate answers based on rules and conditions and provide a decision outcome and explanation. An Application Form is a component of OmniScript Designer that can create guided digital forms that can capture answers from applicants and provide recommendations based on business logic.
An Expression Set is a component of BRE that can define expressions that can be reused across multiple rules or matrices.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di


質問 # 48
A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

  • A. Workshops, Schedule and Cost
  • B. Scope, Tools and Cost
  • C. Scope, Schedule and Cost
  • D. Scope, Resources and Cost

正解:C

解説:
Scope, schedule and cost are the three main constraints that government agencies often have in project implementation. Scope defines the goals, deliverables, and requirements of the project. Schedule defines the timeline, milestones, and dependencies of the project. Cost defines the budget, resources, and risks of the project. These three constraints are also known as the project management triangle or the triple constraint.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&langua


質問 # 49
Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

  • A. The customer Account Portal template.
  • B. There is no pre-configured template
  • C. Public Sector Solution Template
  • D. The licenses and Permits template

正解:D

解説:
For public sector use cases involving licensing and permitting, Salesforce provides a specific Licenses and Permits template within the Experience Cloud. This template is pre-configured with components tailored to these scenarios, offering a streamlined setup and deployment process.
* Licenses and Permits Template:
* This template includes pre-built pages and components designed to handle common licensing and permitting processes, such as application submission, status tracking, and renewals.
* It provides a user-friendly interface and integrates with other Salesforce features to offer a comprehensive solution for public sector agencies.
* Pre-configured Components:
* The template includes components such as OmniScripts for guided workflows, FlexCards for data display, and various forms and lists to manage licensing and permitting tasks.
* These components help reduce the time and effort required to build and configure the site, allowing agencies to quickly deploy a functional solution.
By using the Licenses and Permits template, the city can leverage pre-configured components to address their specific needs efficiently, minimizing the need for extensive customization.
References:
* Salesforce Help: Experience Cloud Templates
* Salesforce Public Sector Solutions Documentation


質問 # 50
A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.
Which features are required to automate the validation of the date of birth?

  • A. Files
  • B. Content
  • C. Intelligent Form Reader
  • D. Attachments

正解:C

解説:
Intelligent Form Reader is a feature that can be used to automate the validation of an applicant's date of birth from a driver's license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_intelligent_form_reader.htm&type=5&


質問 # 51
A public sector agency recently implemented public Sector solutions for the ....in the cite. A new inspector has been onboarded to conduct the inspections.... Feature. All other inspectors can access Action Plans without any problems.

  • A. The 'Enable Notes' permission has not been selected for the new inspector.
  • B. Person Account Models have not been enabled on the org.
  • C. The Salesforce use for the new inspector is disabled.
  • D. Action Plans Permission set has not been assigned to the new inspector.

正解:D

解説:
In Salesforce Public Sector Solutions, permissions and access control are crucial for ensuring that users can perform their roles effectively. If a new inspector is unable to access Action Plans while other inspectors can, it is likely due to a missing permission set assignment. Specifically, the Action Plans Permission Set must be assigned to the inspector to grant access to the necessary features. Here's how to check and assign the permission set:
Check User Permissions:
Go to Setup > Users > Users.
Find the new inspector's user record and check their assigned permission sets.
Assign Action Plans Permission Set:
Navigate to Setup > Permission Sets.
Find and select the Action Plans Permission Set.
Click Manage Assignments and add the new inspector to this permission set.
By ensuring that the new inspector has the Action Plans Permission Set, you will grant them the required access to view and manage Action Plans, just like the other inspectors.
Reference:
Salesforce Help: Permission Sets
Salesforce Public Sector Solutions Documentation


質問 # 52
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

  • A. Create or modify a share group for the Profile used for the Site that gives access to Cases
  • B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
  • C. Create or modify a permission set that gives access to Cases owned by the support team
  • D. Change the Organization-Wide Default settings for Case to Public Read/Write

正解:B

解説:
Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases that are related to their accounts or contacts, regardless of who created them. Reference: https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm


質問 # 53
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?

  • A. Set the Organization-Wide Defaults (OWD) for the Case object to private
  • B. Disable the Grant Access Using Hierarchies setting on the Case object
  • C. Mirror the Org Chart into The Role Hierarchy
  • D. Disable all approval processes on the Case object

正解:A

解説:
Explanation
Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l


質問 # 54
A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections.
Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?

  • A. OmniStudio
  • B. Action Plans
  • C. Business Rules Engine
  • D. Data Raptors

正解:B

解説:
Explanation
Action Plans are part of the Public Sector Solutions package and they are used to automate inspection tasks and workflows. Action Plans allow the government agency to create templates for common inspections, assign tasks to team members, track progress and status, and collaborate on inspections using Chatter.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/automate-inspec


質問 # 55
A government agency uses Public Sector Solutions to manage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

  • A. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
  • B. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
  • C. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
  • D. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.

正解:C

解説:
Creating a custom Approvals dashboard using standard Salesforce Reports and Dashboards and adding this to a custom Home Page assigned to the Approver profile is the correct reporting and analytics solution to provide Approval insights to team members on login. Salesforce Reports and Dashboards are tools that can be used to create and display data visualizations, such as charts, tables, or metrics. A custom Approvals dashboard can show a summary of open applications pending approval, including how long the application has been pending approval. A custom Home Page is a page that can be customized to show different components, such as dashboards, tasks, or news. A custom Home Page can be assigned to a specific profile, such as the Approver profile, and it can be displayed when users log in to Salesforce. Reference: https://help.
salesforce.com/s/articleView?id=sf.reports_dashboards_overview.htm&type=5


質問 # 56
What are two possible use- cases for a FlexCard?

  • A. A widget to ask multiple pages of questions in the application form
  • B. A widget to perform inline edits and calculations within a table quickly
  • C. A homepage widget to quickly launch common processes.
  • D. A widget to aggregate complex data models for quick-glance information

正解:C、D

解説:
FlexCards in Salesforce Public Sector Solutions are used to create highly customizable and dynamic user interfaces. They serve as building blocks to display and interact with data efficiently. Two key use cases for FlexCards include:
Aggregating Complex Data Models for Quick-Glance Information:
FlexCards can be designed to pull data from multiple sources and present it in a consolidated, easy-to-understand format. This allows users to quickly get an overview of relevant information without navigating through different sections or records.
For example, a FlexCard can display a summary of constituent details, open cases, recent interactions, and any pending tasks, all in one place.
Homepage Widget to Quickly Launch Common Processes:
FlexCards can be added to the homepage or any other relevant page as actionable widgets. These widgets can include buttons or links to initiate frequently used processes such as creating a new case, scheduling an inspection, or submitting a service request.
This enhances user productivity by providing quick access to essential functions directly from the homepage.
Reference:
Salesforce Help: FlexCards Overview
Salesforce Public Sector Solutions Documentation


質問 # 57
A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?

  • A. Decision Explainer Log History
  • B. Log History
  • C. Record History
  • D. Audit Log

正解:A

解説:
Decision Explainer Log History is a component that can be added to see the history of Decision Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer_log_history.htm&


質問 # 58
A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?

  • A. Enable Intelligent Document Automation
  • B. Create a Document Type
  • C. Turn on Document Checklist
  • D. Assign permissions and permission sets for application forms
  • E. Create a document type under Notes and Attachment

正解:A、B、C

解説:
To create a document checklist for business license applications with restricted access to an intake officer, the following steps are crucial: Firstly, enabling Intelligent Document Automation (IDA) in Salesforce allows for the automation and management of document processes. Secondly, turning on the Document Checklist feature enables the creation of checklists associated with specific processes, such as business license applications.
Lastly, creating a Document Type specific to business license applications allows for the categorization and management of documents within this process. These steps ensure that only the necessary documents are reviewed by the designated intake officer, enhancing the efficiency and security of the document review process.


質問 # 59
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

  • A. Field History Tracking
  • B. Classic Encryption
  • C. Salesforce Shield
  • D. Setup Audit Trail

正解:C

解説:
Salesforce Shield is a Salesforce add-on product that can be used for the agency's compliance use cases.
Salesforce Shield provides enhanced security, data protection, and auditing capabilities for the agency's implementation. It includes three features: Platform Encryption, Event Monitoring, and Field Audit Trail.
Platform Encryption allows the agency to encrypt sensitive data at rest while preserving critical platform functionality. Event Monitoring allows the agency to track and audit user activity and performance across the platform. Field AuditTrail allows the agency to track changes to sensitive data fields over time and set retention policies for field history data.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with


質問 # 60
A government agency would like to ensure that the calculation for ....... Correctly; the System Administrator needs to ensure that the ...
Where in the Expression Sets can the Administrator set the data ...

  • A. Under OmniScripts and while setting options
  • B. Under Add Resource in Expression Sets
  • C. Under the Decision Table
  • D. Entry Criteria for Process builder

正解:C

解説:
In Salesforce Public Sector Solutions, the calculation logic and data processing rules are often managed using Expression Sets and Decision Tables. These tools allow administrators to define complex business rules and logic without needing extensive code. For a government agency looking to ensure correct calculations, the appropriate place to configure these rules is within the Decision Table. Here's how it works:
Decision Tables:
Decision Tables are used to define a set of rules that determine the output based on different input conditions. They provide a structured way to manage complex logic and can be easily updated as business requirements change.
In the context of the calculation, the System Administrator can set up the necessary conditions and corresponding actions within a Decision Table to ensure accurate outcomes. For example, if the agency needs to calculate eligibility or benefits based on various criteria, these rules can be comprehensively defined within the Decision Table.
Setting Data in Expression Sets:
Within the Decision Table, administrators can specify the inputs (data points) and the corresponding expressions to perform the desired calculations. This ensures that the logic is applied consistently across all relevant processes.
By using Decision Tables, administrators have a flexible and scalable method to handle complex decision logic, ensuring that calculations are performed correctly based on predefined rules.
Reference:
Salesforce Help: Decision Tables
Salesforce Public Sector Solutions Documentation


質問 # 61
A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout.
What should the Administrator check for next?

  • A. Verify that the case worker has the Rules Engine Runtime permission.
  • B. Verify that the case worker has the Decision Explainer Permission set.
  • C. Verify that the case worker has OmniStudio User permission.
  • D. Verify that the case worker has OmniStudio Admin permission.

正解:B

解説:
When a caseworker cannot see a component on a page layout even though it has been confirmed to be present by an Administrator, the first step is to ensure the caseworker has the appropriate permissions. In the case of not being able to view the Decision Log, which is typically linked with specific functionalities in Salesforce Public Sector Solutions, the correct permission to check is whether the caseworker has theDecision Explainer Permission set (Option A).This permission set specifically allows users to access detailed logs and explanations of decisions made by automated systems or processes within Salesforce, like those found in a decision log. Verifying and ensuring that the caseworker has this permission will likely resolve the issue of visibility.
Other options like Rules Engine Runtime permission (Option B), OmniStudio Admin permission (Option C), and OmniStudio User permission (Option D) are not directly related to accessing decision logs or explanation components, thus making Option A the most suitable and direct solution.


質問 # 62
An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes.
Which three built-in Lightning Components can they use to conduct efficient visits?

  • A. Inspection Calendar
  • B. Inspection Action
  • C. Inspection Dynamic Dashboards
  • D. Inspection Tab Container
  • E. Inspection Details

正解:B、D、E

解説:
Inspection Tab Container, Inspection Details, and Inspection Action are three built-in Lightning Components that can be used to conduct efficient visits. Inspection Tab Container is a component that can display a tabbed interface for viewing and editing inspection records. Inspection Details is a component that can display the details of an inspection record, such as the inspection type, status, date, and time. Inspection Action is a component that can display the actions that can be performed on an inspection record, such as completing, canceling, or rescheduling the inspection.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_inspection_components.htm&type=5&


質問 # 63
A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding Which of the three functionalities is readily available with this functionality?

  • A. Send a contract document for review and signatures.
  • B. Track the signed contract document and update the contract record status.
  • C. Ability/Request to update the contents of the documents before signing by the reviewer
  • D. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
  • E. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.

正解:A、B、E

解説:
Explanation
Sending a contract document for review and signatures, tracking the signed contract document and updating the contract record status, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it are three functionalities that are readily available with DocuSign integration. DocuSign is an eSignature solution that can be integrated with Public Sector Solutions without custom coding. It can help public sector agencies to send, sign, and manage contracts and agreements electronically. DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using DocuSign PowerForms.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_docusign.htm&type=5&language=en_


質問 # 64
A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?

  • A. Scripts, Einstein Al, Assessments, and Grants
  • B. OmniScripts, DataRaptors, Integration Procedures, and FlexCards
  • C. OmniChannel, Flows, Apex, and DataLoader
  • D. Application Form, Lightning Web Components, Communities, and Applications

正解:B

解説:
OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to provide an application form like experience to enter data. OmniScripts are guided digital forms that can capture data from external customers and provide recommendations based on business logic. DataRaptors are data transformation tools that can map data between different objects or systems. Integration Procedures are integration orchestration tools that can execute multiple actions in a sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components that can display data from multiple sources in a single view. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-components-of-public-sector-solutions


質問 # 65
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