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質問 # 28
A Six Sigma project begins with one general purpose equation: y = f(x)+ E . Which of the following statements describes this equation?
Response:
- A. All outcomes are determined by inputs with some degree of uncertainty
- B. All inputs are determined by outcomes with some degree of uncertainty
- C. The input is a factors pieces needed to create the outcome
- D. The outcome is the result you desire
正解：A
質問 # 29
What is a key objective of ,Process Discovery,?
Response:
- A. Transforming an existing process into an executable format
- B. Identifying ,Business Stakeholders, and ,Subject Matter Experts,
- C. Making explicit the current business process performed
- D. Optimizing a business process through simulation alternatives
正解：C
質問 # 30
Which are elements of an effective marketing strategy?
Response:
- A. Market segmentation, strategy development, market research, pricing, placement, and value chain
- B. Initiation, planning, executing, controlling, closing
- C. Potential competitors, suppliers, consumers, substitute products, and rivalry among competitors
- D. Inbound logistics, outbound logistics, marketing and sales, service
正解：A
質問 # 31
What does ISO 9001 mean?
Response:
- A. Defines basic principles and terms of quality improvement.
- B. Specifies requirements on a quality management system. Means there is quality management in place.
- C. It is a guideline for auditing quality management systems.
- D. A guideline for improving a quality management system.
正解：B
質問 # 32
The Six Sigma methodology is applied by highly trained practitioners who complete improvement projects. What is the role of a Champion?
Response:
- A. Act as in-house coaches on Six Sigma
- B. Ensure consistent application of Six Sigma across departments and functions
- C. Apply Six Sigma methodology to specific projects
- D. Responsible for Six Sigma implementation across an organization
正解：D
質問 # 33
Which graphical element represents a BPMN Event-based Gateway?
Response:
- A.
- B.
- C.
- D.
- E.
正解：B
質問 # 34
Which of the following measures correspond to a generic customer measure?
Response:
- A. Employee satisfaction
- B. Cost
- C. Return on investment (ROI)
- D. Market share in targeted segments
正解：D
質問 # 35
What is Six Sigma?
Response:
- A. Process reference model
- B. Management framework
- C. Quality management method
- D. Regulation
正解：C
質問 # 36
What is a Heat Map?
Response:
- A. A process mapping of how eliminating bottleneck
- B. A plan to face resistance to change
- C. A graphical representation of data
- D. Process improvement methodology
正解：C
質問 # 37
Which element represents a sequence flow in BPMN?
Response:
- A. Option D
- B. Option A
- C. Option B
- D. Option C
正解：A
質問 # 38
What does SCOR stand for?
Response:
- A. Supply Chain Operations Reference Model
- B. Process Qualification Framework
- C. Strategic, Tactical and Operational
- D. Value Reference Model
正解：A
質問 # 39
Which of the following diagram is in error?
Response:
- A.
- B.
- C.
- D.
正解：C
質問 # 40
The manager of "Delivery Management" has some concerns with its actual "Pizza delivery process". He just performed a Process Discovery initiative. What is a recognized output of such initiative?
Response:
- A. plan to transform the as-is process to a to-be process
- B. detailed design of the actual (as-is) process
- C. design of the to-be process
- D. raw material to define this as-is process
正解：D
質問 # 41
Pizza Co. hired Trisotech to design a new "Customer Order Taking" process. The first activity of the BPM consultant should be to...
Response:
- A. Understand the objectives of the sponsor.
- B. Ensure that IT will not influence the initiative.
- C. Collect the performance data of the actual process.
- D. Build and submit a project plan.
正解：A
質問 # 42
What are top-level elements of the end area?
Response:
- A. Mission, course of action, directive
- B. Vision, desired result
- C. Assessment, influencer
- D. Business rules, business processes, organization unit
正解：B
質問 # 43
How could a competitor be described in BMM?
Response:
- A. Actor
- B. Market
- C. Threat
- D. Influencer
正解：D
質問 # 44
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