[2024年12月21日] C-C4H51-2405のPDF問題とテストエンジンには82問があります [Q35-Q57]

[2024年12月21日] C-C4H51-2405のPDF問題とテストエンジンには82問があります

更新された試験エンジンはC-C4H51-2405試験無料お試しサンプル365日更新されます

SAP C-C4H51-2405 認定試験の出題範囲：

トピック	出題範囲
トピック 1	通信チャネルとナレッジベース: このセクションでは、SAP Service Cloud コンサルタントなどのサービス管理プロフェッショナルの能力を評価し、サービスチケットの処理に使用されるさまざまな通信チャネルに焦点を当てます。
トピック 2	クリーンコアの管理: このセクションは、クリーンコア ERP システムの維持に重点を置く ERP 管理者と SAP コンサルタントを対象としています。クリーンコアの原則を評価および適用して、ビジネスプロセスの俊敏性を高め、適応作業を最小限に抑え、イノベーションを加速する方法について説明します。
トピック 3	ユーザー管理: このセクションでは、ユーザーとロールの管理を担当するシステム管理者と SAP コンサルタントのスキルがテストされます。従業員、ビジネスロール、およびユーザーの管理、およびデータ制限の設定に関連するタスクが含まれます。
トピック 4	カスタマーサポートサービス: このセクションは、サービスチケット内の登録製品、インストールベース、保証管理を管理する、SAP カスタマーサポートコンサルタントなどのカスタマーサポートプロフェッショナルの専門知識を評価するように設計されています。また、SAP Service Cloud の契約とケース管理についても取り上げます。

質問 # 35
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

A. Activate Live Activity Configuration.
B. Create a customer and assign an email address.
C. Define a template.
D. Set up an approval process.

正解：B、C

質問 # 36
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

A. Create a code list restriction
B. Use restriction rules
C. Grant access to extension fields for business users
D. Grant access to extension fields for business roles

正解：A、D

質問 # 37
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

A. Set the action to Propose Solution.
B. Maintain the Incident Context.
C. Push the incident to SAP Service Cloud support.
D. Change the priority to Escalated.

正解：A、D

質問 # 38
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

A. Maintain an email address
B. Activate the Messaging Service communication channel
C. Activate the scoping item "Do you want to support email channels for corporate accounts?"
D. Activate the scoping item Function Locations

正解：B、C

質問 # 39
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Configure a response template
B. Set up a knowledge base for service contracts
C. Create and assign a survey to a ticket
D. Integrate an external knowledge base

正解：D

質問 # 40
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Interactive dashboards
B. Custom reports
C. Standard reports
D. Data sources
E. Web service message monitoring

正解：A、B、C

質問 # 41
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
B. Define roles and responsibilities as part of a process transformation office.
C. Establish release management.
D. Establish regular housekeeping tasks and procedures.
E. Integrate clean core practices in the end-to-end value process chain.

正解：A、D、E

質問 # 42
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

A. Fine-tuning
B. Notifications
C. Service categories
D. Workflow distribution rules

正解：D

質問 # 43
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

A. Activate registered products in scoping
B. Create an installed base
C. Activate status schema for functional locations
D. Create customer records

正解：A、B

質問 # 44
Which object is mandatory to integrate emails in tickets?

A. Branding template
B. Service organization
C. Document type
D. Service level agreement

正解：C

質問 # 45
Which element do you need to maintain to use maintenance plans?

A. Installed base
B. Condition attribute
C. Fine-tuning
D. Scoping

正解：A

質問 # 46
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.

A. Validation rule
B. Page layout
C. Code list restriction
D. Delegation

正解：A、C

質問 # 47
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Data Type
B. Usage
C. Data Source ID
D. Web Service URL
E. Name

正解：C、D、E

質問 # 48
Which of the following elements can you configure for the object ticket using the fine-tuning function?

A. Ticket routing
B. Skills
C. Milestones
D. Parties involved

正解：C、D

質問 # 49
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

A. The installed base must be set to active status.
B. An active service contract must be added to the installed base.
C. A customer needs to be assigned to the installed base.
D. At least one registered product must be assigned to the installed base.

正解：A、D

質問 # 50
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

A. You'll need to cleanse the legacy data.
B. The migration run requires an approval from SAP Cloud Support.
C. Data can be loaded or changed only once.
D. You'll need to create an initial file based on predefined fields.

正解：A、D

質問 # 51
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

A. Create a new URL mashup
B. Change field label
C. Add a new field
D. Add a new UI Switch logic

正解：B、C

質問 # 52
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

A. Delegation rules
B. SLA Determination
C. Determination of involved parties
D. Party roles

正解：C、D

質問 # 53
Which of the following describes how permissions work in SAP Service Cloud?

A. Unrestricted access rights override any restrictions you have defined.
B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
C. You can decide if the access rights should override any defined restrictions for each view.
D. Restricted access rights override any unrestricted access you have defined.

正解：A

質問 # 54
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Create an incident.
B. Report a ticket.
C. Send an email to SAP Cloud Support.
D. Implement the provided Hot Fix number.

正解：A

質問 # 55
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

A. Sales support blocking
B. Credit limit check
C. Delivery blocking
D. Prospect blocking

正解：D

質問 # 56
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?