[2023年11月] 最新の500-445試験問題集には合格保証が付きます [Q25-Q45]

[2023年11月] 最新の500-445試験問題集には合格保証が付きます

信頼できるCCECE 500-445問題集PDFで2023年11月27日に更新された問題

質問 # 25
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

A. Business hours
B. Time of day
C. Business calendars
D. Administrative script

正解：C

解説：
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.

質問 # 26
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

A. ECE_Email
B. ECE_activity
C. ECE_Inbound
D. ECE_Default_Queue
E. ECE_Chat

正解：A、E

解説：
Reference:
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.
To use the ECE_Email and ECE_Chat media classes, configuration is required.
1. ECE_Email: ECE_Email media class is used to configure the email channel, this includes settings such as email address, email server, and other email-related configurations. This media class is used to route incoming email to the appropriate agent or department.
2. ECE_Chat: ECE_Chat media class is used to configure the chat channel, this includes settings such as chat server, chat client, and other chat-related configurations. This media class is used to route incoming chats to the appropriate agent or department.
Cisco: Cisco Enterprise Chat and Email
Cisco: Cisco Enterprise Chat and Email Media Class Configuration
Cisco: Cisco Enterprise Chat and Email Media Class Configuration Guide

質問 # 27
What must be registered to receive chat messages while registering the application for chat API integration?

A. Integrator
B. Conversation ID
C. Bearer token
D. Webhooks callback URL

正解：D

解説：
To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.

質問 # 28
What are two required configurations when setting up user accounts and permissions? (Choose two.)

A. The ECE web server can be installed in DMZ and must use the same domain account.
B. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
C. The ECE web server can be installed in DMZ and can have a different domain account.
D. All the servers except the ECE web server must use the domain account to install the software.
E. All the servers must use the same domain account to install the software.

正解：B、D

質問 # 29
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

A. Mixed mode authentication must be enabled on the CUIC publisher.
B. Mixed mode authentication must be enabled on the ECE Reporting server.
C. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
D. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
E. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
F. Single-mode authentication must be enabled on the ECE Reporting server.

正解：E、F

質問 # 30
Which TCP must be opened in the firewall between Services server and Messaging server?

A. 0
B. 1
C. 2
D. 3

正解：B

解説：
The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.

質問 # 31
What is the character limit for passwords when installing Enterprise Chat and Email applications?

A. 0
B. 1
C. 2
D. 3

正解：A

解説：
The character limit for passwords when installing Enterprise Chat and Email applications is 29 characters. Passwords must be at least 8 characters in length, and can be up to 29 characters in length. It is recommended to use a combination of upper and lower case letters, numbers, and symbols for increased security.

質問 # 32
Which activities can agents pick and pull?

A. Agents can pick chats from other agents that belong to the same set of skill groups.
B. Agents can pick emails from other agents that belong to the different skill groups.
C. Agents can pick chat from other agents that belong to the different skill groups.
D. Agents can pick emails from other agents that belong to the same set of skill groups.

正解：B

質問 # 33
Which CLI command verifies the authenticity and integrity of a downloaded ISO?

A. Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
B. Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
C. Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
D. Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>

正解：A

質問 # 34
Which feature is unable to be deleted or made inactive?

A. Supervisory Queues
B. Exception Queue
C. Enterprise Chat and Email
D. Unified CCE

正解：B

質問 # 35
Which two ways are departments configured? (Choose two.)

A. Each department has 14 types of resources available for use.
B. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.
C. Departments, once created, cannot be deleted from ECE.
D. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.
E. Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.

正解：B、D

解説：
Departments can be configured in two ways: they can be created in the ECE console if integrated with PCCE and imported from SPOG, or they can be created in the ECE console if integrated with PCCE and imported from ECE Gadget. The other options are not two ways in which departments are configured.

質問 # 36
When does the workflow assignment service publish a message to the application server?

A. when a new email is assigned to a user
B. when a new task is created
C. when the agent login in
D. when the agent logs out

正解：A

質問 # 37
What is the maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message?

A. 0
B. 1
C. 2
D. 3

正解：A

質問 # 38
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

A. Service Instance Monitor
B. Service Process Monitor
C. ECE Agent toolkit Monitor
D. Activity Audit
E. ECE LiteAgent
F. Router Email and Chat Viewer
G. Service Activity Monitor
H. Cisco Email and Chat Analyzer

正解：D、E、F、G

質問 # 39
Which partition level settings are needed to configure email?

A. Alarm service delay, Auto response time, Auto response number
B. Default SMTP server settings, Alarm service delay, Auto response number
C. Default SMTP server settings, Auto response time, Personalized activity assignment
D. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time

正解：B

質問 # 40
What are two required configurations when setting up user accounts and permissions? (Choose two.)

A. The ECE web server can be installed in DMZ and must use the same domain account.
B. All the servers except the ECE web server must use the domain account to install the software.
C. All the servers must use the same domain account to install the software.
D. The ECE web server can be installed in DMZ and can have a different domain account.
E. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

正解：C、D

解説：
When setting up user accounts and permissions, it is necessary to configure all the servers to use the same domain account in order to install the software. Additionally, the ECE web server can be installed in a DMZ and can have a different domain account from the rest of the servers.
Reference:
When setting up user accounts and permissions, it is important to ensure that all servers are using the same domain account to install the software. This will ensure that all servers have the same level of access and permissions, and that the installation process goes smoothly. Additionally, if the ECE web server is installed in DMZ, it can have a different domain account, which would be more secure.
You can find more information on user accounts and permissions, including best practices for setting them up, in the Avaya Aura Experience Portal Administrator Guide and Avaya Aura Contact Center Administrator Guide.

質問 # 41
Which feature is unable to be deleted or made inactive?

A. Supervisory Queues
B. Exception Queue
C. Enterprise Chat and Email
D. Unified CCE

正解：D

解説：
Unified CCE is a component of Cisco Unified Contact Center Enterprise (UCCE) and cannot be deleted or made inactive. Unified CCE is responsible for handling customer requests, routing calls, and providing customer service. It is an essential part of UCCE and must be installed and available before Enterprise Chat and Email can be used.
Reference:
Unified CCE (Unified Contact Center Enterprise) is a Cisco product that provides a comprehensive, multichannel customer contact solution. It includes a set of software and hardware components that work together to provide advanced call routing, contact management, and reporting capabilities.
Unified CCE is the core platform on which other Cisco products like Enterprise Chat and Email, Exception Queue and Supervisory Queues are built upon. It is the foundation of the contact center infrastructure and it's unable to be deleted or made inactive as it provides the foundation for other Cisco products.
It's important to note that the specific requirements for the contact center infrastructure may vary depending on the version of CCE and the specific requirements of the organization. It's recommended to consult the Cisco documentation and your Cisco support team for further assistance.
Cisco: Cisco Unified Contact Center Enterprise
Cisco: Cisco Unified Contact Center Enterprise Architecture
Cisco: Cisco Unified Contact Center Enterprise Product Overview

質問 # 42
What are three reasons aliases cannot be deleted? (Choose three.)

A. lt is associated with the users.
B. It ts used in an inbound workflow.
C. it is associated with a queue.
D. It is configured as the default alias.
E. It is associated with a retriever instance.
F. it is associated with the mail server.

正解：A、B、C

解説：
Aliases cannot be deleted because they are used in an inbound workflow, associated with the users, or associated with a queue. They may also be configured as the default alias or associated with a retriever instance or mail server, but these are not reasons why they cannot be deleted.
Reference:
3. If an alias is used in an inbound workflow, it cannot be deleted until it is removed from the workflow. C. If an alias is associated with a user, it cannot be deleted until it is unassigned from the user. E. If an alias is associated with a queue, it cannot be deleted until it is removed from the queue.
You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/administrator/guide/Cisco_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1/b_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1_chapter_0103.html

質問 # 43
Which User objects in Enterprise Chat and Email are mapped in UCCE?

A. Agent, Supervisor
B. Agent
C. Agent, Supervisor, Administrator
D. Supervisor, Administrator

正解：C

解説：
In Enterprise Chat and Email (ECE), the Agent, Supervisor, and Administrator user objects are mapped in Cisco Unified Contact Center Enterprise (UCCE). This allows UCCE to access the data and information associated with ECE users and use it for reporting and analytics.

質問 # 44
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)