[2023年04月]更新の3312試験事前練習テスト試験問題と解答ACSS学習ガイド [Q37-Q56]

[2023年04月]更新の3312試験事前練習テスト試験問題と解答ACSS学習ガイド

Avaya Aura® Contact Center Administration Exam認証サンプル解答

Avaya 3312 試験は、Avaya Aura® Contact Center Administration の専門知識を証明したい IT プロフェッショナルにとって必須の認定試験です。試験は、コンタクトセンター管理に関連する幅広いトピックをカバーしており、合格することで、候補者が Avaya のコンタクトセンターソリューションを効果的に管理するために必要な知識とスキルを持っていることを保証します。

Avaya 3312（Avaya Aura® Contact Center Administration）認定試験は、Avaya Aura Contact Centerソリューションを管理するスキルと知識を証明したいITプロフェッショナル向けの高度な認定資格です。この認定試験は、候補者がAvaya Aura Contact Centerソリューションを管理、構成、トラブルシューティングする能力をテストするよう設計されています。Avaya Aura Contact Centerソリューションで働く人々で、キャリアの見通しを向上させたい人にとって理想的な認定資格です。

質問 # 37
A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.
Which statement regarding the Event Handler is true?

A. The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.
B. The event handler monitors for music failure.
C. The event handler can monitor for excessive Not Ready time.
D. The event handler must be the first line on any script.

正解：B

質問 # 38
A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

A. Call Presentation Class
B. Language
C. Skillset
D. Login ID
E. Password

正解：D

質問 # 39
When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

A. iceAdmin
B. Administrator
C. IUSR_SWC
D. SYSMON

正解：B

質問 # 40
When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?

A. Global Setting > Agent Order Preference
B. Real Time Statistics > Agent Statistics
C. Skillset Definition > Call Age Preference
D. Historical Statistics > Parameters

正解：A

質問 # 41
A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.
Which section of script would accomplish this?

A. QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
IF EVENT = CALL ON HOLD THEN
GIVE MUSIC 30
ELSE
GIVE MUSIC 20
END IF
WAIT 60
B. EVENT HANDLER
EVENT MUSIC ON HOLD
GIVE MUSIC 30
END EVENT
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60
C. EVENT HANDLER
EVENT CALL ON HOLD
GIVE MUSIC 30
END HANDLER
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60
D. QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
EVENT HANDLER
EVENT: CALL ON HOLD
GIVE MUSIC 30
WAIT 60

正解：B

質問 # 42
Which three statements regarding the Local View are true? (Choose three.) A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.

A. Application Manager Data added to the Local View is automatically updated in the Contact Center View.
B. The Local View can be populated with Contact Center View data.
C. The Local View can be launched as a stand-alone option from an executable on a user's machine.
D. By default, when the Local View is initially opened it includes the same data as the Contact Center View.
E. New applications created In the Local View may be added to the Contact Center View using the Synchronization View.

正解：B、C、E

質問 # 43
An administrator creating a flow application realizes that a skillset required for the application has not been created.
Which statement about adding the skillset is true?

A. It can be added through the Application Manager Data folder In the Orchestration Designer tool.
B. It can be added through the Applications folder in the Orchestration Designer tool.
C. The only way to add a skillset is through the Configuration Component.
D. It can be added through the Application Variable folder in the Orchestration Designer tool.

正解：B

質問 # 44
A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.
The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).
Which two places should the supervisor look for these references? (Choose two.)

A. Contact Center Management > Agent Definition
B. Real Time Statistics > Skillset Statistics
C. Historical Statistics > Parameters
D. Orchestration Designer > Scripts and Flows

正解：A

質問 # 45
A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset.
An agent becomes available who can answer the calls.
Which call will be presented to the agent?

A. The call with the highest priority in the script
B. The call that has been In queue the longest
C. The call for which the agent has the highest priority
D. The call that has been In the system the longest

正解：D

質問 # 46
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?

A. Data Exchange Server (DX Server)
B. Task Flow Executor (TFE)
C. Application Programming Interface (API)
D. Database Integration Wizard (DIW)

正解：B

質問 # 47
A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?

A. Create a new skillsets.
B. Delete a supervisor.
C. Schedule an Agent to Skillset assignment.
D. Add a skillset to a script.

正解：A

質問 # 48
A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)

A. threshold classes
B. script variables
C. presentation classed
D. skillsets
E. assignments

正解：A、C、D

質問 # 49
A customer with Avaya Aura Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.
Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

A. CCMA Login Account Details
B. Login ID
C. User type
D. Create CCT Agent

正解：A

質問 # 50
Refer to the exhibit.

The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.
Using a Queue block, under which tab would the Most Logged in Agents be configured?

A. Queue
B. Logic
C. Setup
D. Processing

正解：B

質問 # 51
A customer with Avaya Aura Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.
If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.
Which section of script would accomplish this scenario?

A. ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop
B. SECTION wait_loop
ASSIGN 1 TO loop_counter_cv
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop
C. ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN 0 TO loop_counter_cv
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop
D. ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT:
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop

正解：B

質問 # 52
A customer with Avaya Aura Contact Center (AACC) would like to use expressions in their script.
When used in a script application, which three expressions require an accompanying END expression?
(Choose three.)

A. IF
B. SECTION
C. EVENT HANDLER
D. WHERE EQUALS
E. GIVE IVR

正解：A、C、D

質問 # 53
A customer with Avaya Aura Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?

A. Threshold Classes
B. Real Time Statistics
C. Historical Statistics
D. Global Settings

正解：C

質問 # 54
A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.
What needs to be done to link the supervisor definition to a web administrative user definition?

A. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
B. In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.
C. Create a new user in Access and Partition Management, and assign a password.
D. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

正解：D

質問 # 55
A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?