練習できるGCX-ARC問題には認定ガイド問題と解答とトレーニングを提供しています
無料Genesys GCX-ARCテスト練習問題試験問題集
質問 # 16
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Microseconds
- B. Hours
- C. Minutes
- D. Milliseconds
- E. Seconds
正解：C、E
質問 # 17
Which ACD routing method routes interaction to the next available agent?
- A. Skills based routing
- B. Standard ACD
- C. Bullseye ACD
- D. All of the above
正解：B
質問 # 18
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. Inbound Call Flow
- B. Outbound Call Flow
- C. In-queue Call Flow
- D. Secure Call Flow
正解：A
質問 # 19
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Collect Input
- B. Call Back
- C. Data Table Lookup
- D. Get Participant Data
- E. Call Data Action
- F. Set Flow Outcome
正解：A、C、E、F
質問 # 20
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. False
- B. True
正解：B
質問 # 21
Which function returns a new instance of DateTime initialized with the specified values?
- A. MakeDuration()
- B. MakeDateTime()
- C. AddDuration()
- D. ToDateTime()
正解：D
質問 # 22
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. False
- B. True
正解：B
質問 # 23
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
正解：D
質問 # 24
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Enable speech recognition for the entire flow
- B. Incomplete match timeout
- C. Complete match timeout
- D. Company Directory speech recognition
正解：D
質問 # 25
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
質問 # 26
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Resolution Codes
- B. Wrap-up Codes
- C. Account Codes
- D. Status
正解：B
質問 # 27
Architect supplies a built-in _______________ flow.
- A. Inbound Call
- B. Secure Call
- C. Outbound Call
- D. In-Queue Call
正解：D
質問 # 28
Which definition matches the After Call Work option Optional?
- A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
正解：B
質問 # 29
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to Flow
- B. Transfer
- C. Hangup
- D. Transfer to Secure Flow
- E. Transfer to Outbound Flow
- F. Transfer to ACD Flow
正解：B、D、F
質問 # 30
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. Media Capture
- B. IVR Capture
- C. Protocol Capture
- D. QoS Capture
正解：A、C
質問 # 31
The interaction may not route properly if the default language skill is not selected.
- A. False
- B. True
正解：B
質問 # 32
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. Automated Scheduling
- B. Load based Scheduling
- C. Manual Scheduling
- D. All of the above
正解：A、B
質問 # 33
When you delete a flow, it removes only the current version of the flow.
- A. False
- B. True
正解：B
質問 # 34
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. No Entry Timeout
- B. Timeout
- C. Menu Selection Timeout
- D. Inter-Digit Timeout
正解：D
質問 # 35
Select all the naming requirements for prompts. (Choose two.)
- A. A prompt name can contain letters, underscore, and numbers.
- B. A prompt name can begin with a letter.
- C. A prompt name can begin with a numeric or special character.
- D. A prompt name can contain spaces or special characters.
正解：A、B
質問 # 36
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. DTMF
- B. Flow
- C. Prompts
- D. IVR
正解：C
質問 # 37
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Collect Input
- B. Set Screen Pop
- C. Set UUI Data
- D. Call Data Action
正解：B
質問 # 38
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- B. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- C. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- D. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
正解：D
質問 # 39
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. False
- B. True
正解：A
質問 # 40
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GCX-ARC試験は、顧客体験アーキテクチャ、コンタクトセンターの運用、クラウドベースのソリューションに経験を持つ専門家に適しています。この試験は、現代のビジネスのニーズを満たすジェネシスクラウドベースのソリューションを開発・実装するための知識とスキルを候補者が持っているかどうかをテストするために設計されています。さらに、この認定試験は世界的に認められており、顧客体験業界でキャリアアップを目指す人にとって必要不可欠な認定資格です。この認定試験は、候補者のジェネシスクラウドベースのソリューションの設計と実装の熟練度を証明するものであり、世界中の組織が顧客体験を改善し、ビジネスの成長を促すために求めているものです。
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