無料Peoplecert ITIL-4-Specialist-High-velocity-IT学習ガイド試験問題と解答
ITIL-4-Specialist-High-velocity-IT試験問題集、ITIL-4-Specialist-High-velocity-IT練習テスト問題
質問 # 15
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization ' s sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
- A. Cost of delay
- B. A/B testing
- C. Return on Investment (ROI)
- D. Minimum viable products
正解：D
解説：
The organization is using a traditional, big-design-up-front approach in a market where features and customer expectations change quickly. That creates a high risk of slow delivery, outdated requirements, and missed market opportunities. Minimum viable products are especially beneficial here because they allow the organization to release sooner, gather feedback faster, and evolve the product based on actual user response.
A/B testing is useful, but generally after something is already in use. Cost of delay is a prioritization concept rather than the main delivery technique needed here. ROI is a financial evaluation method, not the primary operational change required.
C is best because MVPs help the organization shift from long, fully-specified delivery cycles to faster learning and earlier value realization, which is a core HVIT theme.
=========
質問 # 16
In service relationships, what is a benefit of identifying consumer roles?
- A. It clarifies the service provider's responsibilities
- B. It ensures compliance with contractual agreements
- C. It enables stakeholder management
- D. It reduces service delivery costs
正解：C
質問 # 17
Which statement about the onboarding of services is CORRECT?
- A. The onboarding should be planned during the design of the service
- B. Onboarding does not require customer involvement
- C. Onboarding should be conducted after the service is operational
- D. The onboarding process is optional for new services
正解：A
質問 # 18
A customer is retiring a service and has terminated the contract for the service with the service provider.
The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?
正解：
解説：
Identifying and making requests for outstanding payments for the service
質問 # 19
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?
正解：
解説：
Using a push method to check the user's device each time it is connected
質問 # 20
A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?
- A. Define requirements for configuring the product
- B. Analyze the costs of implementing the product
- C. Evaluate user feedback on product prototypes
- D. Identify the technical compatibility of the product
正解：A
質問 # 21
An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?
正解：
解説：
Service request Management
質問 # 22
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.Which is the BEST solution for providing user support in this case?
正解：
解説：
Provide a range of self-service options as the preferred method with the service desk phone support as back-up
質問 # 23
How can a service provider BEST improve its use of the ' capacity and performance management ' practice to achieve more ' resilient operations ' ?
- A. By providing a common approach for investigating the causes of incident
- B. By providing warranty requirements to the software development team
- C. By assessing improvement opportunities to reduce technical debt
- D. By managing knowledge about live products and services
正解：C
解説：
Resilient operations in HVIT depend not only on reacting to incidents but also on improving the underlying health of products and services. Technical debt directly affects system performance, scalability, maintainability, and stability. Assessing opportunities to reduce technical debt strengthens capacity and performance over time.
A is more closely linked to problem management. B aligns more with knowledge management. D may help by clarifying expectations, but it is less direct than actively identifying and removing structural weaknesses that harm performance and resilience.
HVIT encourages continual improvement and proactive investment in system health, not only short-term fixes. That makes C the most appropriate answer.
=========
質問 # 24
A service provider is planning to onboard a new desktop service for a new customer. Which activity will be carried out by the customer?
正解：
解説：
Training users in the correct procedures for accessing support for the desktop service
質問 # 25
Resource constraints have slowed an organization's efforts to expand into new markets.
Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?
- A. service management
- B. Portfolio management
正解：B
質問 # 26
An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
Which practice has been most affected by these improvements?
- A. Change Enablement
- B. Service Request Management
- C. Incident Management
- D. Asset Management
正解：B
質問 # 27
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?
- A. Feedback gathering
- B. Contract negotiation
- C. Incident resolution
- D. Onboarding
正解：D
質問 # 28
A service provider analyzes how the amount of work done by different user groups varies over time. What is this information BEST used for?
- A. To identify inefficiencies in service delivery
- B. To prioritize resources for the most active user groups
- C. To plan how to influence and support demand for services
- D. To forecast the costs of delivering services
正解：C
質問 # 29
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?
- A. The service provider conducts one-on-one interviews with the organization
- B. The organization must customize the out-of-the-box service to meet its own needs
- C. The organization submits a detailed list of requirements to the service provider
- D. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
正解：D
質問 # 30
An online retail provider wants to detect service degradation before customers begin complaining. The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
- A. Supplier management
- B. Relationship management
- C. Service continuity management
- D. Monitoring and event management
正解：D
解説：
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility.
These are exactly the kinds of capabilities supported by monitoring and event management.
Service continuity management is about preparedness for major disruptions and recovery. Supplier management focuses on external vendors. Relationship management focuses on stakeholder relationships.
Only monitoring and event management directly supports proactive detection of degradation through automated signals and operational insight.
Therefore A is the correct answer.
=========
質問 # 31
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict
- A. 3 and 4
- B. 1 and 4
- C. 1 and 2
- D. 2 and 3
正解：D
質問 # 32
An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas.
Which practice would MOST help to improve this situation and how?
Relationship management, by developing and communicating values and principles Which is an example of planning for value co-creation?
正解：
解説：
Agreeing with a customer the service desk team's response times for each method of user contact
質問 # 33
Governance is a core component of the service value system.
How does governance support high-velocity IT?
- A. It offers a pattern for scientific thinking and routines for practice
- B. It defines the influence of political and economic factors on the organization
- C. It directs the organizational entity responsible for digital technology
- D. It represents the types of resources used by the organization
正解：C
質問 # 34
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests.
2. A staff member asks for a new barcode scanner from an internal IT department.
3. A manager requires swift changes to user access rights for an employee.
4. A service provider establishes a channel for users to submit emergency changes.
- A. 1 and 4
- B. 2 and 3
- C. 2 and 4
- D. 1 and 3
正解：B
質問 # 35
A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?
- A. Implement user feedback loops to improve processes
- B. Improve user training materials and methods as part of the 'onboarding' step
- C. Streamline service delivery to reduce delays in accessing services
- D. Increase service desk availability for new users
正解：B
質問 # 36
Which statement BEST describes the role of IT staff in risk management?
- A. IT risk management is a specialized skill and should be performed only by specially trained staff
- B. IT staff have a perspective of potential risks in their work, and are responsible for contributing to the effective management of risks
- C. IT staff cannot be relied on to objectively identify potential risks in their work
- D. When IT services fail because of unidentified risk, responsible staff must be held accountable
正解：B
質問 # 37
In the context of high-velocity IT, which statement about the ' four dimensions of service management ' is CORRECT?
- A. Controlling suppliers' investments and policies reduces the risks of cloud-based services
- B. Making quick decisions without getting slowed down by data analysis enables agility
- C. Using automated tools supports the need to deliver digital products quickly and reliably
- D. Differentiating digital technologies are best managed by a centralized IT organization
正解：C
解説：
HVIT relies heavily on the four dimensions of service management being balanced in ways that support speed, reliability, and value co-creation. Among the choices, B is the strongest and most clearly aligned statement because automation is a core enabler of fast and reliable digital delivery.
The uploaded ITIL 4 practice-guide manual explicitly notes the importance of automation and tooling within practices and also highlights the guiding principle to optimize and automate . In HVIT, automated tools support testing, deployment, monitoring, workflow control, observability, and repeatability. This improves both velocity and consistency.
A is too rigid and conflicts with the more distributed, product-oriented, and collaborative models common in digital organizations. C is too narrow and focuses on supplier control in a simplistic way. D is incorrect because HVIT is not about ignoring data; it is about fast decisions with effective feedback, telemetry, and evidence.
=========
質問 # 38
......
最新のITIL-4-Specialist-High-velocity-IT実際の無料試験問題は更新された42問があります：https://jp.fast2test.com/ITIL-4-Specialist-High-velocity-IT-premium-file.html