最新 [2025年04月27日] リアルEXIN VERISME試験問題集解答
VERISME問題集を使って一日でEXIN VeriSM Essentials試験合格（最新の42解答)
Exin Verisme（Verism™Essentials）認定試験は、サービス管理の原則と実践の理解を高めたいIT専門家にとって重要な認定です。この認定を保持している人は、デジタルトランスフォーメーションやアジャイルおよびDevOpsの方法論など、サービス管理における最新のトレンドとベストプラクティスに関する洞察を得ます。この認定は、Verism™フレームワークに基づいています。これは、コラボレーション、イノベーション、価値創造を強調するサービス管理に対する柔軟で全体的なアプローチです。
質問 # 10
How can organizational culture best be described?
- A. It is a collection of common practices based on the backgrounds of all employees within an organization.
- B. It is a culture that is exclusively defined by the leadership of an organization.
- C. It is a reflection of the ethnicity of management and owners within an organization.
- D. It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.
正解：D
質問 # 11
What is the most important element of creating a service culture?
- A. Training employees and managers in good service behavior
- B. Measuring the service culture in order to identify improvement ideas
- C. Empowering the employees to make decisions on their own
- D. Showing the consumer that they are valued by actions ratherthantelling them
正解：D
質問 # 12
What is the third layer between consumer and provider in Service and Integration Management (SIAM)?
- A. Service advocate
- B. Service integrator
- C. Service manager
- D. Service installer
正解：B
質問 # 13
What is a key benefit of cloud?
- A. Reduced operating risks
- B. Increased quality of the infrastructure
- C. Enhanced internal communication
- D. Increased speed of infrastructure service
正解：A
質問 # 14
Technology is changing fast and this provides significant challenges for service management.
What is a generic challenge identified for service management?
- A. More complexity and less visibility
- B. Ensuring cost is matched to budget
- C. Service management approaches support constraints
- D. Matching expectations to business relationships
正解：A
質問 # 15
What activity is part of the Provide stage?
- A. Build
- B. Design
- C. Improve
- D. Test
正解：C
質問 # 16
What is the advantage of Robotic Process Automation (RPA) in service management processes?
- A. RPA automates tasks and therefore will always reduce headcount.
- B. RPA helps in enabling employees to perform more complex tasks.
- C. RPA increases the quality of the produced products as it automates tasks.
- D. RPA is a manufacturing technique which cannot be used effectively in service management.
正解：B
質問 # 17
What is an objective of the Define stage in the VeriSM model?
- A. To react to service issues, inquiries and requests from the consumer
- B. To address activities and supporting outcomes that relate to the design of a product or service
- C. To ensure the product or service is available for consumption
- D. To take the service blueprint and perform build, test and implement activities under change control
正解：B
質問 # 18
What is the main reason VeriSM re-defines traditional service management?
- A. VeriSM divides service management within an organization into separate entities so all entities can work autonomously.
- B. VeriSM focuses on the big picture and does not provide practices for specific organizations.
- C. VeriSM incorporates new technologies and therefore helps IT departments with digital transformation.
- D. VeriSM regards the entire organization as the service provider with capabilities that work together.
正解：D
質問 # 19
What is the key activity of a leader's role?
- A. Focus on results
- B. Minimize risk
- C. Set up priorities
- D. Motivate colleagues
正解：D
質問 # 20
What is one of the five components that should be considered in communication?
- A. Scope
- B. Perception
- C. Delivery mechanism
- D. Intention
正解：C
質問 # 21
What differentiates VeriSM from other IT service management approaches?
- A. VeriSM focuses on the corporate IT aspects in the organization.
- B. VeriSM is a logical evolution to older IT service management practices.
- C. VeriSM differentiates IT from other service management practices.
- D. VeriSM takes all organizational capabilities into account.
正解：D
質問 # 22
An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors. Which management practice would best address this issue?
- A. Lean
- B. CX/UX
- C. SIAM
- D. Agile
正解：A
質問 # 23
Why is testing an important part of the Produce stage?
- A. To ensure that the organization's requirements are in line with its strategy
- B. To ensure an organization's architecture is appropriate
- C. To ensure that the product or service meets the requirements set
- D. To define risk criteria and the risk appetite of an organization
正解：C
質問 # 24
What is covered by the activity Record in the Respond stage?
- A. Source events
- B. Capture information
- C. Deliver results
- D. Resolve the issue
正解：B
質問 # 25
What is the name of the professional that should have both breadth and depth of knowledge?
- A. T-shaped professional
- B. A-shaped professional
- C. Service management expert
- D. I-shaped professional
正解：A
質問 # 26
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Exin Verisme（Verism™Essentials）認定試験は、サービス管理を包括的に理解したい専門家にとって不可欠な認定です。幅広いトピックをカバーしており、さまざまな業界の個人に適しています。認定は世界的に認識されており、サービス管理の知識とスキルを実証する優れた方法です。
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