更新済みの2024年12月 PEGAPCDC87V1試験練習テスト問題
検証済みPEGAPCDC87V1問題集と解答100%一発合格保証で更新された問題集
PEGAPCDC87V1（認定PEGA意思決定コンサルタント（PCDC）87V1）試験は、PEGA意思決定技術の専門知識を実証したい個人向けに設計された認定テストです。この試験は、PEGAテクノロジーを使用して意思決定戦略を実装するためにクライアントと協力するコンサルタントを対象としています。この認定は、カスタマーエクスペリエンスを改善し、ビジネス価値を提供する意思決定戦略を設計および実装するコンサルタントの能力を検証します。
PEGAPCDC87V1試験は、すでにPega Decisioningの経験があるプロフェッショナルを対象として設計されています。試験は、彼らのPega Decisioningのスキルと知識を検証し、クライアントと共にPega Decisioningソリューションを開発および実装するために必要なスキルと知識を持っていることを確認することを意図しています。試験はまた、プロフェッショナルがPega Decisioningのアーキテクチャ、戦略、および実装について十分に理解していることを確認するためにも意図されています。
質問 # 101
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
- A. Prioritization formula
- B. Audience
- C. Applicability rules
- D. Customer segment
正解：D
解説：
To target customers living in a specific geographic area for advertising the new fiber optic service, you need to configure a "Customer segment" in the Next-Best-Action Designer. This involves defining the segment of customers based on their geographic location, ensuring that only those customers in the northern region are included in this segment. By doing so, you can ensure that the banner advertisement for the fiber optic service is displayed only to those customers.
質問 # 102
Reference module: Analyzing customer distribution using Pega Value Finder.
As a Decisioning Consultant, you have just implemented a project to present mortgage offers to customers on their self-service portals. The bank asks you to pull data on the distribution of the offers to well-engaged, under-engaged, or not-engaged customers. Which simulation do you run to get the required information?
- A. Pega Value Finder
- B. Distribution Test
- C. Audience simulation
- D. Pega Scenario Planner
正解：A
質問 # 103
MyCo, a telecom company, has a new requirement to track customer responses over a period of 20 days. What do you need to create to start tracking customer responses for the given period of time?
- A. Data Join component
- B. Interaction History summary rule
- C. Group By component
- D. Interaction History component
正解：B
質問 # 104
Reference module: Next-Best-Action in an omnichannel environment
A bank uses Pega Customer Service in its contact center. When a call comes in, it is routed to a service representative. Once the service representative accepts the call, the Customer Decision Hub (CDH) determines the Next-Best-Action to be offered to the customer. What two pieces of information is used by the Customer Decision Hub to determine the Next-Best-Action recommendations? (Choose Two)
- A. The previous customer's profile
- B. Call context
- C. The service representative's profile
- D. Customer Profile
正解：B、D
質問 # 105
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
正解：
解説：
質問 # 106
To access a property from an unconnected component, you use the____________.
- A. dot-property value directly
- B. customer-dot-property construct
- C. component-dot-property construct
- D. property value
正解：C
解説：
To access a property from an unconnected component in Pega Customer Decision Hub, you use the component-dot-property construct. This allows you to reference properties from other components within your strategy by specifying the component name followed by the property name. This construct helps in accessing and using data across different components without directly connecting them.
質問 # 107
Next-Best-Action ensures that communication between the business and the customer is__________ and
__________ (Choose Two)
- A. timely
- B. uniform and generic
- C. contextual
- D. free of jargon
正解：A、C
解説：
Next-Best-Action Communication: Effective Next-Best-Action communication is both contextual and timely.
* Contextual: Ensures that the actions or offers presented are relevant to the customer's current situation and preferences.
* Timely: Ensures that the actions or offers are presented at the most appropriate time for maximum impact and engagement.
質問 # 108
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
正解：
解説：
質問 # 109
MyCo, a telco, wants to offer a Fiber Optic Cable package only to customers who live in towns that have fiber optic cable available. Which engagement policy condition best suits this requirement?
- A. Suitability
- B. Applicability
- C. Eligibility
正解：B
質問 # 110
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Offer eligibility
- B. Predicted customer behavior
- C. Offer relevancy
- D. Customer contact policy
正解：B
解説：
In designing the next-best-action prioritization expression that balances customer needs with business objectives, you need to consider "Predicted customer behavior." This factor involves using predictive models to forecast how customers are likely to respond to different actions, ensuring that the recommended actions are both relevant to the customer and aligned with business goals.
質問 # 111
U+, a retail bank, runs an audience simulation with only engagement policies in scope (no arbitration) to understand how its engagement policy conditions perform for its sampled customers. The image above shows the results of this simulation. What do the action-level numbers indicate?
- A. Number of customers who receive a particular action as the top action
- B. Number of customers who qualify for a particular action
- C. Number of times an action was presented as the top offer
- D. Number of times an action was presented to customers
正解：B
解説：
Understanding Audience Simulation:
Audience simulations help understand how engagement policies and actions perform for a sample set of customers.
The simulation in question focuses solely on engagement policies without arbitration, meaning it evaluates which actions customers qualify for based on predefined criteria.
Interpreting the Simulation Results:
The numbers shown next to each action represent the count of customers who meet the engagement policy criteria for that action.
This count indicates the number of customers who qualify for each action based on eligibility, applicability, and suitability rules.
Detailed Explanation:
Rewards card (202): 202 customers meet the engagement criteria for the Rewards card.
Rewards Plus card (456): 456 customers meet the engagement criteria for the Rewards Plus card.
Premier Rewards card (25): 25 customers meet the engagement criteria for the Premier Rewards card.
Verification from Pega Documentation:According to the Pega Customer Decision Hub User Guide, running an audience simulation with engagement policies helps identify how many customers qualify for each action based on the policies applied.
質問 # 112
U+ Bank promotes credit card offers on its website and uses Pega Customer Decision Hub to personalize the offer for every customer. Now, the bank wants to lower the number of customers that leave the bank by showing a proactive retention offer to high churn risk customers instead. As an NBA analyst, you are tasked with creating a new applicability setting to comply with the new business rule. Which business issue or issues do you modify?
- A. The Sales issue and the Retention issue
- B. The Sales issue
- C. No modification is required
- D. The Retention issue
正解：D
質問 # 113
In a decision strategy, you can use aggregation components to_______________.
- A. make calculations based upon a list of actions
- B. choose between actions
- C. filter actions based on priority and relevance
- D. set a text value to a strategy property
正解：A
解説：
* Understanding Aggregation Components: Aggregation components in Pega decision strategies are used to perform calculations based on a list of actions. This can include summing values, calculating averages, or other statistical measures.
* Use Case of Aggregation Components:
* Set a Text Value: This is typically handled by Set Property or Data Transform components.
* Filter Actions: Filters are used for filtering actions based on priority and relevance.
* Choose Between Actions: This is typically handled by a Decision or Filter component.
Aggregation is specifically used to perform calculations based on a group of actions. It can be used to sum the total value of actions, calculate the average propensity, etc.
* Implementation in Decision Strategy:
* Add Aggregation Component: In the decision strategy, add an Aggregation component.
* Define Calculation: Specify the type of calculation (sum, average, count, etc.) and the actions to be included in the calculation.
The Pega Customer Decision Hub User Guide mentions the use of aggregation components to perform calculations on action lists, confirming their primary function is for making calculations based on a list of actions (Reference: Pega-Customer-Decision-Hub-User-Guide-85.pdf, Chapter on "Using aggregation components in decision strategies").
Conclusion: In a decision strategy, aggregation components are used to make calculations based upon a list of actions, enabling the strategy to derive meaningful metrics from groups of actions.
質問 # 114
MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
- A. When accessed
- B. Daily
- C. Reset Interval does not matter for this scenario
- D. Manual
正解：D
質問 # 115
U+ Bank has recently implemented a cross-sell on the web microjourney and is satisfied with the results. The bank now wants these Next-Best-Action recommendations to be delivered via outbound communication channels. Select two outbound channels that U+ bank can use to deliver Next-Best-Action recommendations.
(Choose Two).
- A. Email
- B. SMS
- C. Contact Center
- D. Mobile application
- E. Google
正解：A、B
質問 # 116
A bank developed a scorecard to automate the loan approval process. In a decision strategy, how do you use the raw score value computed by the scorecard?
- A. Use the pxSegment property
- B. Map a new property in the Score Mapping tab
- C. Use the PropertyHasValue function
- D. Use the pyOutcome property
正解：B
質問 # 117
U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A. Contact policies
- B. Context weighting
- C. Engagement policies
- D. Business levers
正解：B、D
質問 # 118
U+ Bank, a retail bank, offers the Standard card, the Rewards card and the Rewards Plus card to its customers.
The bank wants to display the banner for the offer that each customer is most likely to click; therefore, their Arbitration uses Propensity from the AI models. If you are debugging the Next-Best-Action decision strategy, which strategy component will show you if the result of the Arbitration is correct?
- A. Group By
- B. Set Property
- C. Filter
- D. Prioritize
正解：D
解説：
* Debugging Arbitration - To verify if the result of the arbitration is correct, the Prioritize component in the strategy shows the final ranking of actions.
* Prioritize Component - This component ranks actions based on their calculated priority scores.
* Steps:
* Review the Prioritize component in the strategy.
* Check the priority scores assigned to each action.
* Ensure that the actions with the highest propensities are ranked at the top.
質問 # 119
Reference module: Creating and understanding decision strategies.
What does a dotted line from a Group By component to a Filter component mean?
- A. There is a one-to-one relationship between the Group By and Filter components
- B. Information from the Group By component is copied over to the Filter component
- C. The Filter component references a property in the Group by component
- D. Evaluate the Filter component first to evaluate the Group by component
正解：C
解説：
Introduction to Group By and Filter Components:
* The Group By component groups data based on specified properties, allowing aggregation of data points.
* The Filter component is used to include or exclude actions based on specific criteria.
Dotted Line Relationship:
* In Pega's visual strategy canvas, a dotted line between two components indicates a reference relationship rather than a direct data flow.
* When a dotted line connects a Group By component to a Filter component, it signifies that the Filter component is using a property defined or aggregated in the Group By component.
Functionality Explanation:
* For example, if the Group By component aggregates customer data by region, the Filter component can then use this aggregated data to filter actions for specific regions.
* This relationship ensures that the filtering process considers the aggregated data, making the decision strategy more dynamic and contextually aware.
Verification from Pega Documentation:
* As outlined in Pega's documentation, a dotted line signifies that the Filter component references a property from the Group By component, enabling more complex and accurate decision-making processes.
質問 # 120
A strategy designer has created 10 actions in the Sales/Credit Cards group and 10 actions in the Sales/Mortgages group. He would like to import all 10 actions from the Credit Cards group and only two actions from the Mortgage group into one decision strategy. What is the minimum number of Proposition Data components he needs to use in his strategy?
- A. two
- B. three
- C. twelve
- D. one
正解：A
解説：
* Proposition Data Components - These components in a decision strategy are used to import and reference actions or propositions.
* Requirement - The strategy designer wants to import all actions from one group and a subset from another.
* Minimum Number Calculation:
* One component for importing all 10 actions from the Sales/Credit Cards group.
* Another component for importing the 2 specific actions from the Sales/Mortgages group.
質問 # 121
U+ Bank wants to offer a 10% discount for customers whose CLV value is higher than 400. Which strategy component should you use to meet the new requirement?
- A. Group By
- B. Set Property
- C. Filter
- D. Prioritize
正解：C
解説：
* Customer Lifetime Value (CLV) - The bank wants to offer a discount based on the customer's CLV.
* Filter Component - The Filter component is used in decision strategies to include or exclude actions
* based on specific criteria, such as CLV.
* Implementation:
* Add a Filter component in the decision strategy.
* Configure the filter to check if the CLV value is greater than 400.
* If true, proceed with the 10% discount offer.
質問 # 122
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PEGAPCDC87V1 試験は、53 問から成り、90 分間行われます。合格するには、少なくとも65%のスコアを取得する必要があります。この試験は、Next-Best-Action戦略、Predictive Analytics、Adaptive Decisioning、Decisioningアーキテクチャなど、様々なトピックをカバーしています。候補者は Pega Decisioning プラットフォームに精通し、決定戦略の設計と実装に実務的な経験が必要です。
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