更新済みの2024年06月 C-C4H56I-34試験練習テスト問題
検証済みC-C4H56I-34問題集と解答100%一発合格保証で更新された問題集
SAP C-C4H56I-34 認定試験の出題範囲：
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質問 # 38
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
- A. Contract
- B. Product
- C. Customer
- D. Installed base
正解：B、C
解説：
To create a registered product in SAP Service Cloud Version 2, you need the following objects:
Product: This is the generic definition of the product that you want to register. It contains the basic information such as the name, description, category, and price of the product. You can create products in the Products work center, under the Products view.
Customer: This is the individual or organization that owns the registered product. It can be either an account or an individual customer. You can create customers in the Customers work center, under the Accounts or Individual Customers view.
The other objects are not mandatory for creating a registered product, but they can be used to provide additional information or functionality. For example:
Installed base: This is a collection of registered products that belong to the same customer and are located at the same site. It can be used to group and manage related registered products more easily. You can create installed bases in the Installed Base work center, under the Installed Base view.
Contract: This is an agreement between the customer and the service provider that defines the terms and conditions of the service delivery. It can be used to determine the service entitlements and pricing for the registered product. You can create contracts in the Contracts work center, under the Contracts view.
References =
Creating a Registered Product - SAP Learning, slide 3-4
Solution Guide for SAP Service Cloud Version 2, page 31-32
質問 # 39
Which capability ensures service agents send e-mail responses with the correct corporate branding?
- A. Autoflow
- B. Workflow rules
- C. Determination rules
- D. E-mail templates
正解：D
質問 # 40
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
- A. Send info notifications
- B. Send event notifications
- C. Send object update
- D. Send e-mails
- E. Send event e-mail template
正解：A、B、D
解説：
Autoflow is a feature that allows you to define rules that trigger actions based on certain conditions and events.
You can configure three types of actions for autoflow: send info notifications, send e-mails, and send event notifications. Send info notifications are messages that appear in the user interface of SAP Service Cloud Version 2 to inform users about the status of a process or an entity. Send e-mails are messages that are sent to external recipients, such as customers or partners, using predefined e-mail templates. Send event notifications are messages that are sent to integrated solutions, such as SAP Marketing Cloud or SAP Sales Cloud, using predefined event templates. You cannot configure autoflow to send object updates or event e-mail templates.
Object updates are changes that are made to the fields or attributes of an entity, such as a case or a service order. Event e-mail templates are e-mail templates that are used to send event notifications to integrated solutions. To configure object updates, you need to use the administration tool. To configure event e-mail templates, you need to use the event management tool. References = Solution Guide for SAP Service Cloud Version 2, section "Autoflow", page 34.
質問 # 41
What is one of the main uses for warranty management in SAP Service Cloud Version 2?
- A. The warranty is assigned to a registered product.
- B. The system can be set up so that certain service levels are not covered.
- C. Routing rules can be applied to warranties.
- D. The warranty is assigned to a contract.
正解：A
質問 # 42
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
- A. Initial user
- B. Templates
- C. Live activity configuration
- D. Agent Desktop
正解：B、D
質問 # 43
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?
- A. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
- B. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
- C. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
- D. It is not possible to change an existing Case Type, so deactivate it and create a new one.
正解：B
解説：
In SAP Service Cloud Version 2, when a new case type is created and activated without assigning a service catalog, the recommended approach to address this oversight is to utilize the "Create New Version" action.
This action allows administrators to create a new iteration of the existing case type, wherein the necessary service catalog can be assigned. Following the assignment of the service catalog, this new version of the case type can then be activated, effectively updating the case type configuration to include the previously omitted service catalog. This process ensures that the case type is correctly configured with all required components, including the service catalog, without the need to deactivate or delete the original case type
質問 # 44
What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
- A. Create installed bases.
- B. Use a mashup to execute transactions in other SAP solutions.
- C. Create accounts and contacts.
- D. Assign products to existing accounts.
正解：A、B
質問 # 45
Which services can be added to a business role? Note: There are 2 correct answers to this question.
- A. Measurements
- B. Warranty
- C. Maintenance plan
- D. Installed base
正解：B、D
質問 # 46
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.
- A. The installed base must be set to active status.
- B. At least one registered product must be assigned to the installed base.
- C. A customer needs to be assigned to the installed base.
- D. An active service contract must be added to the installed base.
正解：A、C
質問 # 47
What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.
- A. Configure the relevant action
- B. Mashup
- C. Custom entity
- D. Business flow
正解：A、B
質問 # 48
You want to assign a value to a specific field based on another field value calculation. Which of the Can you create the following to enable the field calculation?
- A. A workflow
- B. An autoflow
- C. A determination
- D. A page layout
正解：C
質問 # 49
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.
- A. Maintain exchange rate
- B. Maintain organizational units
- C. Enable country/region
- D. Select country theme
正解：B、C
質問 # 50
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Service orders
- C. Registered products
- D. Cases
正解：C、D
質問 # 51
You want to assign employees to multiple organisational units. Which action needs to be performed to achieve this?
- A. Assign employees directly to different organisational objects.
- B. Assign the employee at company level.
- C. Acquire an additional license for the required add-on.
- D. Enable the Primary flag in the organisation unit.
正解：A
質問 # 52
Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?
- A. Unrestricted access rights override any restrictions you have defined.
- B. If the access rights are contradictory, the system automatically grants no access.
- C. Restricted access rights override any unrestricted access you have defined.
- D. You can decide if access rights override any restrictions you have defined.
正解：D
質問 # 53
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.
- A. Configure the relevant integration flow.
- B. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.
- C. Set up knowledge base articles in SAP Service Cloud Version 2.
- D. Obtain API token credentials from the knowledge base provider.
正解：B、C
解説：
To give service agents access to knowledge base articles in SAP Service Cloud Version 2, administrators need to perform specific configurations within the system. This involves maintaining the settings for the knowledge base provider, which could be an internal solution or a third-party service integrated with SAP Service Cloud.
By properly configuring these settings, the system can connect to the knowledge repository and retrieve relevant articles. Additionally, setting up the knowledge base articles within SAP Service Cloud is essential.
This setup includes defining article structures, content, and access permissions to ensure that agents can efficiently find and utilize the information to assist customers, thereby enhancing the quality and speed of service
質問 # 54
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Registered product
- B. Warranty
- C. Maintenance plan
- D. Customer
正解：A、C
質問 # 55
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?
- A. The event types are enabled by default and cannot be changed.
- B. In the general configuration of Agent Desktop
- C. In the Customer Hub screen configuration
- D. In the timeline configuration
正解：D
質問 # 56
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.
- A. Add or remove statuses in the existing status schema.
- B. Change the existing status schema.
- C. Create a new version of a status schema.
- D. Copy an existing status schema.
正解：A、C
質問 # 57
Which objects are determined when you are using case routing in SAP Service Cloud Version 2?Note: There are 2 correct answers to this question.
- A. Service category
- B. Account
- C. Employee
- D. Service team
正解：A、D
質問 # 58
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
- A. Contract
- B. Product
- C. Customer
- D. Installed base
正解：B、C
質問 # 59
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