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質問 # 18
You are in the phase when you capture interview results. What are the goals of a "structured wall of data"? Note: There are 2 correct Answers to this question.
- A. To identify interview results that lie outside of the problem space
- B. To identify common topics and understand the meaning of interview results
- C. To frame the potential solution space of the challenge
- D. To crystallize key user types, needs, and insights from interview stories
正解：B、D
質問 # 19
What is the Design Thinking pattern of the ideation phase? Note: There is 1 correct answers to this question.
- A. Creating choices
- B. Making choices.
- C. Limiting choices
- D. Defining choices
正解：A
解説：
The ideation phase in SAP Design Thinking is centered on generating a wide range of creative ideas and possibilities. Here's why the correct answer is D:
* Creating choices (D):Ideation is about divergent thinking-exploring as many ideas as possible without judgment. SAP emphasizes creating choices to encourage innovation and ensure that teams consider multiple solutions before narrowing down options.
Incorrect Options:
* A. Defining choices:Defining choices occurs later in the process, during the prototyping or testing phases, when ideas are refined and evaluated.
* B. Limiting choices:Limiting choices contradicts the purpose of ideation, which is to expand possibilities rather than constrain them.
* C. Making choices:Making choices happens during the convergence phase, after ideation, when teams select the most promising ideas to prototype and test.
質問 # 20
Which of the following rules apply to the brainstorming technique? Note: There are 2 correct answers to this question.
- A. Use a random selection of ideas
- B. Encourage wild ideas
- C. Use a predefined selection of ideas
- D. Have one conversation at a time.
正解：B、D
解説：
Brainstorming is a key technique in SAP Design Thinking workshops, aimed at generating a wide range of creative ideas. The rules for effective brainstorming are designed to maximize creativity and collaboration.
Here's why the correct answers are A and D:
* Have one conversation at a time (A):This rule ensures that ideas are shared and heard clearly without interruptions. SAP Design Thinking emphasizes focused and respectful communication to maintain a productive brainstorming session. Having multiple conversations simultaneously can lead to confusion and missed opportunities.
* Encourage wild ideas (D):Encouraging wild ideas fosters a culture of creativity and innovation. SAP Design Thinkingencourages participants to think outside the box and explore unconventional solutions.
Wild ideas often spark new insights and lead to breakthrough innovations.
Incorrect Options:
* B. Use a random selection of ideas:Random selection undermines the purpose of brainstorming, which is to evaluate and build on ideas systematically. SAP Design Thinking promotes intentional idea generation and evaluation.
* C. Use a predefined selection of ideas:Predefining ideas limits creativity and contradicts the open- ended nature of brainstorming. SAP Design Thinking encourages teams to explore a wide range of possibilities before narrowing down options.
質問 # 21
What are important coaching tips for Design Thinking coaches? Note: There are 3 correct answers to this question.
- A. Understand the power of group dynamics
- B. Set the tone.
- C. Ensure seriousness
- D. Infuse positive emotions
- E. Actively participate in content related discussions
正解：A、B、D
解説：
Design Thinking coaches play a critical role in facilitating collaboration, creativity, and innovation within the team. Below is a detailed explanation of the correct answers:
* Definition:Group dynamics refer to the interactions, relationships, and behaviors within the team that influence collaboration and productivity.
* Why it's important:
* A coach who understands group dynamics can manage conflicts, encourage participation, and maintain a positive atmosphere.
* SAP Design Thinking methodology emphasizes the importance of fostering effective teamwork to achieve successful outcomes.
質問 # 22
What is essential for a virtual workshop? Note: There are 2 correct Answers to this question.
- A. Conducted a technical check of your equipment
- B. Prepared sticky notes
- C. Unlocked content area in virtual whiteboard
- D. Prepared virtual whiteboard/collaboration templates
正解：B、D
質問 # 23
An insight is NOT just reporting what you heard in the conversation, but insteadis a
______________________that identifies a customer need and explains why.
Note: There are 1 correct answers to this question.
- A. Expertise
- B. Statement
- C. Confidence
正解：B
質問 # 24
What is the key component of a low-fidelity mock-up that is built to prototype a software solution? Note:
There is 1 correct answers to this question.
- A. Key functionality and screen flow built with traditional materials
- B. Data model describing the required application programming interfaces
- C. Wire frames demonstrating the screen layout and field sizes
- D. Printout to finalized screenshots assembled in a flip-book.
正解：C
解説：
Low-fidelity mock-ups are essential tools in SAP Design Thinking for quickly visualizing and testing software solutions without investing significant time or resources. Here's why the correct answer is D:
* Wireframes demonstrating the screen layout and field sizes (D):Wireframes are simple, visual representations of a software solution's interface, focusing on layout, navigation, and key elements like buttons and fields. SAP emphasizes that wireframes help teams explore and validate user interactions and workflows early in the design process.
Incorrect Options:
* A. Key functionality and screen flow built with traditional materials:While traditional materials (e.
g., paper, sticky notes) can be used for prototyping, they do not specifically address the screen layout and field sizes critical to software solutions.
* B. Data model describing the required application programming interfaces:Data models and APIs are technical details that come later in development, not during low-fidelity prototyping.
* C. Printout to finalized screenshots assembled in a flip-book:Finalized screenshots imply a high- fidelity prototype, which is not characteristic of low-fidelity mock-ups.
質問 # 25
During the__________________________phase, ideas generated through the ideationprocess are transformed into concrete ideas.
Note: There are 1 correct answers to this question.
- A. Persona
- B. Multiplication
- C. Remember the Future
- D. Implementation
正解：D
質問 # 26
You are in the ideation phase and you want the team to brainstorm ideas for solving the challenge. However, the team is not generating enough ideas. As coach, how do you manage this situation? Note: There are 2 correct answers to this question.
- A. Make sure the team creates good brainstorming questions
- B. Step in as soon as the team creates "wild ideas" to refocus the team and increase the number of ideas generated.
- C. Add additional members to the team.
- D. Influence the energy level in the team by pushing them, for example, with questions like "What would superman do?"
正解：A、D
解説：
During theideation phase, brainstorming is a critical activity for generating a wide range of ideas. If the team is struggling to produce enough ideas, it is the coach's responsibility to facilitate and energize the session effectively. Below is a detailed explanation of the correct answers:
* Definition:Brainstorming questions are prompts that guide the team's thinking and encourage creative exploration of the problem space.
* Why it's important:
* Poorly framed questions can limit creativity and result in fewer ideas. Well-crafted questions, such as "How might we..." or "What if...", open up possibilities and inspire innovative thinking.
* SAP Design Thinking methodology emphasizes the importance of crafting clear, open-ended questions to stimulate divergent thinking during ideation.
質問 # 27
What activities do you perform in the Synthesis phase? Note; There are 3 correct answers to this question.
- A. Share raw data
- B. Establish a "convergent" state of mind
- C. Derive insights
- D. Generate ideas
- E. Establish a "divergent" state of mind.
正解：A、B、C
解説：
Thesynthesis phaseis where raw data from the discovery phase is analyzed and transformed into actionable insights. This phase involves both divergent and convergent thinking to organize information and identify patterns. Below is a detailed explanation of the correct answers:
* Definition:Deriving insights involves analyzing data to uncover patterns, themes, and opportunities for innovation.
* Why it's performed during synthesis:
* Insights form the basis for defining the design challenge and guiding subsequent phases.
* SAP Design Thinking methodology emphasizes the importance of synthesizing data to move from observations to actionable conclusions.
質問 # 28
What is the objective of the "a day in the life" technique? Note: There is 1 correct answer to this question.
- A. To identify redundancies.
- B. To understand the productivity of personas
- C. To identify areas for simplification
- D. To put personas in context
正解：D
解説：
The "a day in the life" technique is a powerful tool in SAP Design Thinking to understand how users interact with their environment and experience specific challenges or opportunities throughout their day. Here's why the correct answer is C:
* To put personas in context (C):This technique involves mapping out the daily activities, emotions, and interactions of personas to provide a holistic view of their experiences. By placing personas in context, teams can better empathize with users and uncover pain points, needs, and opportunitiesfor innovation. SAP emphasizes the importance of understanding the user's journey within their real-world environment.
Incorrect Options:
* A. To understand the productivity of personas:While productivity may be a factor, the primary goal of this technique is to understand the broader context of the persona's life, not just their productivity.
* B. To identify areas for simplification:Simplification is a potential outcome of the analysis but not the main objective of the "a day in the life" technique.
* D. To identify redundancies:Identifying redundancies is more relevant to process optimization, not the exploratory nature of this technique.
質問 # 29
The_____________________phase uses brainstorming as a way to generate as many ideas as possible tomeet the need identified in the____________________phase.
Note: There are 2 correct answers to this question.
- A. Inspiration
- B. Reverberation
- C. Ideation
- D. Defloration
正解：A、C
質問 # 30
What would you use to visualize a solution concept in an initial design thinking workshop? Note: There are 2 correct answers to this question.
- A. High-fidelity prototyping
- B. The collage technique
- C. A storyboard.
- D. The construct and build technique
正解：B、C
解説：
Visualizing solution concepts during an initial Design Thinking workshop is essential for communicating ideas effectively. Here's why the correct answers are C and D:
* Why this is incorrect:High-fidelity prototyping involves creating detailed, functional prototypes, which are typically developed later in the process. During an initial workshop, low-fidelity tools like sketches, collages, and storyboards are more appropriate for quickly visualizing ideas.
質問 # 31
What is the goal of including extreme users in the 360° research? Note; There are 2 correct answers to this question.
- A. To reduce the number of interviews.
- B. To provide interesting insights
- C. To include a diverse set of users
- D. To keep the project sponsors satisfied
正解：B、C
質問 # 32
Which phases of the Design Thinking process address the solution space? Note: There are 2 correct answers to this question.
- A. Synthesis.
- B. Ideation
- C. Scoping
- D. Validation
正解：B、D
解説：
The solution space in SAP Design Thinking refers to the exploration, development, and testing of potential solutions to address user needs. Here's why the correct answers are A and D:
* Ideation (A):The ideation phase focuses on generating a wide range of creative ideas and concepts to solve the problem. This is where the solution space begins to take shape as teams brainstorm possibilities. SAP emphasizes divergent thinking during this phase to explore multiple options.
* Validation (D):The validation phase involves testing prototypes with users to gather feedback and refine solutions. This ensures that the proposed solutions effectively address user needs and are feasible in real-world contexts. SAP stresses the iterative nature of validation to continuously improve the solution.
Incorrect Options:
* B. Synthesis:Synthesis focuses on analyzing research data to define the problem space, not the solution space.
* C. Scoping:Scoping involves defining the boundaries and objectives of the project, which occurs before entering the solution space.
質問 # 33
What are key activities of a Design Thinking team within the validation phase? Note: There are 2 correct Answers to this question.
- A. Move from problem to solution space.
- B. Capture feedback and iterate prototype.
- C. Prioritize and filter ideas.
- D. Check on feasibility, viability and desirability.
正解：B、D
質問 # 34
Why are brain dump exercises successful? Note: There are 3 correct Answers to this question.
- A. Everybody has different thoughts while thinking about the challenge.
- B. The result clearly articulates the emotions and touch points of the user when adopting a new technology.
- C. Grouping and clustering thoughts helps the team to structure data and to identify common topics.
- D. Participants are able to identify the most important ideas to solve the challenge.
- E. Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input.
正解：A、B、E
質問 # 35
What activities do you perform in the Synthesis phase? Note; There are 3 correct answers to this question.
- A. Share raw data
- B. Establish a "convergent" state of mind
- C. Derive insights
- D. Generate ideas
- E. Establish a "divergent" state of mind.
正解：A、B、C
質問 # 36
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